Monthly Archives

August 2018

Finding New Clients

5 Ways to Find New Clients

By | Become an Affiliate, Business Improvement, Customer Service, Entrepreneurship, Virtual Assistant Support | No Comments

1. Word of Mouth

First, use the technique as old as time. Regardless of new technology, word of mouth is still valuable. According to Yotpo, 74% of consumers say word of mouth as a key influencer in their purchasing decisions. Ask your customers to recommend you to a friend. In fact, try offering them an affiliate partnership so that they get a percentage of the payment as a finder’s fee. (We have an affiliate program…check it out!)

2. Advertising

Second, look into the many, many forms of advertising that are available. Don’t spread yourself too thin…limit yourself to two or three methods of advertising that are most likely to reach your customers. For example, if your customers are young and tech-savvy, put ads online. If they’re older and more traditional, buy ad space in the newspaper or magazines.

3. Networking Events

Third, get face-to-face with potential clients. This will give you the chance to tell a personalized story that reaches an individual on a personal level. While the local chamber of commerce is an obvious choice, there are many other options available for networking. Consider joining an organization like Rotary, Kiwanis, or Optimist. You can also look on Meetup.com to find networking groups in your area.

4. Social Media

Fourth, consider using a social media platform. Facebook, Twitter, LinkedIn, and many other networks are an excellent way to have ongoing conversations with potential customers. And it’s not just good for B2C companies, but for B2B as well. Entrepreneur reported that social media lead conversion rates are 13% higher than average lead conversion rates. (Need a social media manager? Hire one of our virtual assistants to do it for you!)

5. Partnerships and Alliances

Finally, consider making an arrangement with another business with the same target audience.  Brad Sugars explains, “They might attach a gift voucher or other discount offer for your products at the end of a newsletter or mailing.” He goes on to say you can build an alliance: “For instance, a Web designer and an ad agency might send each other referrals for clients who need added services.”

What are YOUR ideas for finding new clients? What techniques have worked for you?

Technical Support Services at IdeasUnlimited

Technical Support: How It Can Improve Your Business

By | Backend Support Services, Remote Support Services, Technical Support | No Comments

Most IT companies heavily rely on the satisfaction of customers and ensuring this requires that the employees are properly trained from time to time. This can become a cumbersome process and if not done right, can not only become frustrating for the company but also for its clients. Those businesses that lack the budget, expertise, and staff to provide fast technical support to customers can work with a support services provider to deliver these services efficiently and effectively.

There are many benefits of having a strong technical support infrastructure, allowing businesses top focus on their core competencies instead of these backend and operational support issues.

1. Boosts Growth and Productivity

Without a technical support team, the other employees often have to multitask and handle their own responsibilities as well as talk to customers. This wastes a lot of time and reduces productivity. Having people dedicated to this task can let the employees run other aspects of the operations and this allows the business to grow.

2. Improves Customer Experiences

If customers feel like they can depend on the technical support service to help solve their problem, then the company is headed in the right direction. Even helping out clients with their trivial problems can form a positive image in their mind. This helps the business appear professional and dependable. A good impression in the customer’s mind will help retain them and recommend your products or services to others as well.

3. Reduces Chances of Refunds

Refunds greatly affect the profits of a company. Businesses in the IT sector often have customers who are not tech-savvy and need help using the product. With a proactive technical support team, such customers can be guided through the procedure, increasing the chances of them becoming regular users of the product or service. If the technical support is up to the mark, a frustrated customer can be turned into a satisfied one.

4. Builds the Company's Reputation

A satisfied customer is more likely to leave a positive review of your business. With the advent of social media, the reputation of a company has become more important. It is now easy to leave a review or rating for a certain product or service online. These comments are read by many people and that is why favorable reviews will help reel in more customers. The lack of technical support will only result in negative reviews and a bad reputation.

5. Solves Technical Issues Within the Company

Technical support also applies to issues faced within the business. A well-trained technical support staff can help run the company and prevent major hang-ups inside the office. The support team is always on call to help when glitches or errors appear. There is no longer a need to call outside the company for help.

Technical support plays an important role in all businesses but it requires a lot of personnel, software, and hardware resources. A much more budget-friendly option is to work with a company providing such support services like IdeasUnlimited. Our professional team can provide software, hardware, and server support through a multitude of platforms.

2018: A New Era of Customer Service – Are You Ready?

2018: A New Era of Customer Service – Are You Ready?

By | Backend Support Services, Business Improvement, Call Center Support, Customer Service, Virtual Assistant Support | No Comments

Your business relies on good customer service for its success – far more than it used to, in fact. According to IT research company Gartner, 89% of market leaders anticipate that the omnichannel customer experience will be their primary business concern, as opposed to four years ago, when only 36% did. This signals a fundamental change in the role and function of businesses.

While the products or services that the company offered used to be the main concern, now the excellence of your customer care center will be the thing that sets you apart from the competition. After all, there are very few businesses out there that can afford to alienate their clientele because their products or services are good enough to keep people coming back regardless of their experience.

With this rise in the importance of customer service, many companies are going to have to do a massive overhaul of their current methods. This is because the support systems that companies utilize are becoming increasingly reliant on social media compatibility, 24/7 service, and mobile-friendly options. If your company doesn’t keep up with the modern standards, you will likely face losing clients and thus revenue.

So what exactly should you be aiming for in terms of customer service?

Live Chat & 24/7 Call Center Support

If you haven’t already set these up for customers, you are already behind. Most medium to larger companies have already set up an inbound call center solution, ensuring that someone can always be reached in case customers have questions or concerns. Even smaller businesses are upgrading their systems, each setting up a call center for small business. Live chat is one of the newer options, to be sure, but it has quickly become ubiquitous.

Omnichannel Support

Many customers now prefer to contact companies through multiple channels, some of the most popular of which are their social media accounts. There should always be an easy way for customers to use Twitter, Facebook, Google+, etc. to contact your company. These channels should also be easy to switch between in the event that the user wants to employ several at a time and there should be someone providing omnichannel support services so you are never out of touch with your customers.

Text-Based Help

Since so many people consider texting to be the preferred mode of communication, it makes sense that your company should have some form of it enabled on your site.

Remote Secondary Access for Technical Support

When your customer can’t figure out how to do something on your site, having an IT professional try to figure out what to do through verbal means is rather like flying a plane blind. Having an option for them to get remote access to the customer’s computer (with their permission, of course) is one of the best ways to sort out the problem quickly and effectively. You thus need someone qualified to provide such technical and backend support services.

No Automated Menu

People are sick and tired of automated menus and trying to interact with recordings. If you want to truly please your customers, offer them a real human being to talk to. It proves almost automatically that you care more about their concerns and are willing to pay someone to listen to them. Having a trained, empathetic, and skilled call center operator automatically enhances customer loyalty.

Virtual Assistant Support

Virtual assistant support services can help you delegate administrative support and operational support tasks. This is especially good for growing businesses that don’t generally need around the clock support in-house. You will never have to turn away customers and can even get extra help around the holiday season. These assistants can perform a wide variety of tasks, from answering phones and emails to scheduling and data entry, payroll processing, lead generation, and practically anything else you need.

These are just some of the customer support services that are becoming the norm for businesses. Implement these and you can practically ensure customer satisfaction – and keep them coming back!

5 Words that Make Your Business Sound Bad (and 5 that Make You Sound Better)

5 Words that Make Your Business Sound Bad (and 5 that Make You Sound Better)

By | Business Improvement | No Comments

Communication is one of the most valuable skills that any businessperson could have. When a professional has a good grasp of language and knows how to speak to a variety of audiences, they can find and keep more clients. But what if you’re stuck in some bad habits with the way you speak to people? Here are five words you need to remove from your business vocabulary immediately…and five that you should start using right now.

5 Words You Should Remove from Your Business Vocabulary

1. Really

“Our service is really fast.” “The numbers are really good.” It’s an over-used descriptor that does not tell anyone the true idea. Try being more expressive: “Our service is speedy.” “The numbers are impressive.”

2. Let Me Pick Your Brain

First, doesn’t this just sound gross? Second, this phrase is terribly overused. There are many unique (and less creepy) ways to express that you want to get someone’s perspective and advice on a topic.

3. Crushing It

This phrase is meant to sound as though the person is strong and high-achieving. Instead, it makes the user sound like a frat boy with beer cans. You’re not crushing it, you’re successful.

4. Honestly

People who use the word “honestly” or the phrase “to be honest” project the idea that anything they don’t preface with these phrases is dishonest. To avoid sounding deceptive, just drop the H-word, or replace it with “frankly.”

5. Like

This is a hard habit for several people to break. The filler word “like” can make the speaker sound as though they are immature and annoying. Try as hard as possible to drop the “like” from your vocabulary.

5 Words You Should Add to Your Business Vocabulary

1. Scalable:

This means it will work easily on a larger scale to the one it currently works on.

2. Assist:

“Helping” implies that someone can’t do something; “assisting” means the other person is capable.

3. Disruptive:

This is something that displaces existing technology by doing the same thing cheaper.

4. Incentive:

Giving someone a reason to succeed is not just a word…it’s also a philosophy.

5. Core Competency:

This phrase is a better way to express “the thing that we do best”.

Try these easy changes in your vocabulary and see how it quickly enhances your credibility in front of your clients and colleagues.

Time Management: How to Save 4 Hours Today

Time Management: How to Save 4 Hours Today

By | Business Improvement, Time Management | No Comments

Any manager understands the problem of taking on too much work. When the tasks start to pile up, it becomes impossible to focus. Hence, valuable time is taken away from what the company actually does. Plus, it’s easy to get distracted by sudden new issues. This is why understanding how to manage time is a vital business skill. How can a manager learn these skills? Here are our best time management suggestions to help you potentially cut your work in half today.

Prioritize Your Work

When you are determining the priority of a task, ask these two questions: Is it urgent? Is it important? These questions are part of the Eisenhower Principle. Here is how this principle categorizes work:

Priority 1: Important and Urgent

Priority 2: Important but Not Urgent

Priority 3: Not Important but Urgent

Priority 4: Not Important and Not Urgent

The more a manager uses the Eisenhower Principle, the more the brain is trained to quickly categorize tasks. Try it today with your projects.

Use Time Management Tools

Once your work is prioritized, you can use time management tools to keep those priorities. Here are a few popular apps:

RescueTime: First, this app runs in the background on the user’s computer to track time spent on various functions. It then develops a report for the day.

Evernote: Next, create a project to-do list. Capture a note once and it’s instantly available on all your devices. Evernote makes sure the notes you’ve saved are easy to find.

Focus@will: Finally, increase your attention span by up to 400%. Focus@will uses scientifically optimized music to increase focus while working on projects.

HealthAmbition: If you want to know how to improve concentration or how to improve focus, there are some tips that can help you.

For larger teams, you can use softwares like:

Hubstaff > https://hubstaff.com/

Time Doctor > http://timedoctor.com

These platforms can help you manage your team and time efficiently.

Delegate Tasks

The old adage is, “If you want something done right, you have to do it yourself.” However, that’s not always true. Having a skilled worker to whom tasks can be delegated can result in high-quality work. A well-trained virtual assistant can be directed to create documents, answer emails, and manage social media.

At IdeasUnlimited, each call center operator and virtual assistant (IU VAs) employs these time management techniques, so we can vouch for their efficacy. Our time management and productivity software keeps them on track at all times, ensuring efficient and effective time use. The project managers and administration can view everything from the workers’ PC screens to their activity levels and generate relevant reports. Our clients can also keep track of their projects’ progress using our transparent online virtual monitoring platform, accessible from anywhere in the world. This is an additional incentive for our workers to manage time effectively.

10 Tips for Affiliate Marketing Success

10 Tips for Affiliate Marketing Success

By | Become an Affiliate, Remote Support Services | No Comments

Affiliate marketing can be defined as the process of identifying a product, service, or promotion and upselling it to other parties for a cut of the profit on the condition that you make the sale. Affiliate partnership programs are usually offered by online service providers and online selling platforms.

Here Are Ten Tips for Successful Affiliate Marketing:

1. Choose a Specific Niche:

A broad niche makes it complicated to handle. A specific audience relates to a specific problem and a few solutions. You could then build your trade around your niche. Learn how to pick the perfect affiliate marketing niche here.

2. Know the Audience:

Knowing your audience means identifying a problem experienced by your audience and coming up with a solution. The solution will be in the form of a product or service to be sold.

3. Trust:

Trustworthiness is essential for products and more so for services. No one would wish to pay for a service only to find out it’s not what they thought it was. Trust creates a bond which translates to repeat customers and more traffic. So, you must create a bond of trust with clients.

4. Transparency on Affiliate Relations:

As an affiliate marketer, it is important to disclose your affiliate relationship. Your clients will appreciate the honesty rather than bypass your links to directly access the vendor’s site. Here are three tips for increasing transparency in affiliate marketing.

5. Managing Customer Experience:

This is being helpful, for instance by answering questions, giving reviews, notifying clients of updates and quick solves among other issues. Click here to learn more about the customer experience.

6. Love what you do:

You will not be successful in what you do if you don’t love it. You may also lose interest in affiliate marketing if you don’t love it.

7. Quality Content:

Affiliate marketing is all about content on your site and social media accounts regarding the product or service. If it’s simple and easy to understand, then a customer is likely to purchase a product or service. 61% of consumers buy based on the content they read while 78% trust brands with content about them.

8. Promote Content:

Promotion assists your site and accounts to gain traffic. Without promotion, your site and social media accounts become dormant, hence you will have no sales.

9. Search Engine Optimization (SEO):

A well-structured SEO campaign is essential for successful marketing strategies and can drive massive traffic. This site can help you learn more about SEO.

10. Stay Relevant:

Technology and products change frequently and clients like going for the latest. Ensure your site keeps abreast with the changes and you are reachable by your clients on all mediums.

Practicing the above tips would ensure a successful affiliate marketing strategy. Ready to get started? Check out IdeasUnlimited’s affiliate marketing program and become a partner to earn a steady stream of recurring commissions.

Outsource Writing Tasks – Try Outsourcing These Today for Your Business

Outsource Writing Tasks – Try Outsourcing These Today for Your Business

By | Backend Support Services, Remote Support Services, Transcription, Translation | No Comments

Businesses have a lot of writing tasks. Whether it be transcribing the minutes of the meeting or writing website content, there is quite a lot of writing to be done. Managing a business, regardless of how small it is, is already a huge responsibility. Rather than burdening your employees with the writing tasks, you can outsource writing to other companies that specialize in providing backend support services.

Here are some of the tasks that you can easily outsource.

Transcription

Having a department dedicated to transcription may be very costly. However, if you don’t have one and burden your employees with the task, their productivity will get hampered. This is why outsourcing the task is a good idea. By doing so, you only pay for the service when you use it. It also ensures that you are able to get the job done within time constraints. Also, not to mention that transcription is a hard task. If you don’t have an expert for it, the quality of the output will be affected. However, hiring someone with merely this skillset can be expensive. After all, you don’t always have to transcribe, but you have to pay your full-time employees a consistent pay regardless.

You may need multilingual transcription services for a particular project or as your business expands globally. Hiring an in-house worker for the short-term is inefficient and a multilingual virtual assistant will serve well instead.

Translation

When expanding your business to other countries, the language difference may act as a huge obstacle. If you don’t translate your content into different languages, you miss out on potential new clients. To avoid this issue, you can easily outsource your translation services to a company specializing in providing multilingual support services. You might be tempted to use online translators to do this job. We are here to tell you to not do it. Why? Well, let’s just say that they are not accurate with their translation. If you don’t believe us, translate a paragraph from your mother tongue to another language. Now, translate it back to your mother tongue. The paragraph you will get will be starkly different from the original one.

Website Content Writing

The content of your website is very important. However, it is not just about what the content is but how it is phrased. While you might be an expert in your field, this doesn’t mean that you can relay your thoughts eloquently. Therefore, you might want to outsource writing tasks like your website content writing. Additionally, to ensure that potential customers read the content, you first need to get them to the site. Here, SEO optimization plays a huge role. The chances are you don’t know about the best SEO practices, but there are various companies that do. Outsource the task to them.

Blog Writing

Most businesses now have their own blogs. The purpose of these blogs is to educate customers and establish yourself as an expert in your field, directing organic traffic to your website. As bloggers would tell you, being consistently active on blogs is essential to retaining readers. Since content writing is a tedious and time-consuming process, it is best when outsourced. This guarantees that your readers are satisfied, and you don’t have to worry about pushing weekly quality content.

Consider hiring a qualified backend support provider to take care of these writing tasks so you can focus on transforming and growing your business.

References

http://www.milner.com/company/blog/technology/2013/10/25/the-5-benefits-of-outsourced-transcription-services

https://www.outsource2india.com/translation/articles/outsourcing-translation-services-to-india.asp

https://www.huffingtonpost.com/siva-yenneti/why-outsource-your-websit_b_7310328.html

https://www.blogmutt.com/blog/how-to-outsource-blog-writing-for-businesseshttps://www.contentfac.com/8-signs-outsource-blog-content-writing/

Real Estate Virtual Assistant: Do You Need One?

Real Estate Virtual Assistant: Do You Need One?

By | Business Improvement, Entrepreneurship, Real Estate Virtual Assistant, Remote Support Services, Virtual Assistant Support | No Comments

Real estate is a demanding industry. This makes it extremely valuable for realtors like you to stay ahead of the curve. It also explains why running a real estate practice or agency is time-consuming. The introduction of new technologies that support virtual assistants has made it easier for realtors to focus their efforts on enhancing the core competencies that come with running a real estate agency. Support services ancillary to core business activities such as paperwork have been delegated to real estate virtual assistants. These assistants provide the tools needed to fuel your success, whether you are a solo agent or own your own real estate or brokerage firm. The following are some reasons to consider the services of a virtual assistant:

Cost-Effective

Real estate agents live a fast-paced, busy life. They spend many hours going through emails and phone messages. They then need to organize the day’s events and transactions. You could avoid all this by getting an assistant. This will help but it is not a cost-efficient solution. Get yourself a real estate virtual assistant who will handle all these tasks at a cheaper price than what you would spend to maintain an in-house employee. You also save on expenses such as getting insurance and pension plans for in-house assistants.

Increase the Level of Productivity

A real estate virtual assistant’s primary function is to handle your day-to-day schedule and organize your emails and messages. When you hire an in-house assistant you will have to give them vacation days or sick leave. Rather than lose all this valuable time and resources, get yourself a virtual assistant who is available 24 hours a day, seven days a week.

Increase Sales Conversion

When it comes to the real estate industry, lead generation is as important as making a sale. When you get yourself an experienced real estate virtual assistant, they can help you make calls and follow-ups with prospective clients through both online and traditional methods.

Omnichannel Support

All client engagement touchpoints you require—inbound and outbound calls, email, live chat, mobile SMS/text, and social media—will be covered by the real estate virtual assistant to improve the client experience and ensure there are no missed opportunities. A virtual assistant can cover your busy hours or take up the slack of your office staff. A remote workforce also allows you to choose from a much larger, more talented pool of applicants than candidates available for in-house work.

Multilingual Support

Firms and agents in the real estate industry face language barriers in dealing with tenants, owners, vendors, and clients. Get an edge over competitors by hiring a multilingual virtual assistant as the need arises and communicate with your client base and vendors in their native languages. The virtual assistant can also provide administrative and backend support for those particular projects.

These reasons clearly highlight why you should get yourself a real estate virtual assistant…click here to hire yours today!

10 Things to Outsource to a Virtual Assistant

10 Things to Outsource to A Virtual Assistant

By | Business Improvement, Entrepreneurship, Remote Support Services, Virtual Assistant Support | No Comments

These ten tasks could be handed over to a virtual assistant to save you time, money, and energy.

You’ve got a lot of tasks that you need to finish, but you just don’t have the time to do it all yourself. When it comes to running your business, you are probably trying very hard to race ahead of your competitors, increase sales, market your brand, stay on top of your taxes, make your internal processes more efficient—the list of things to do is endless…If you are thinking that the weight is all on your shoulders, think again.

Using a Virtual Assistant can shave hours off your workweek. If you still feel a little hesitant to delegate parts of your business to someone you’ve never met, you are not alone. The idea of hiring a Virtual Assistant can feel strange at first, but what you’ll soon realize is that it’s all about selecting the right tasks for them to handle.

1. Online Research and Data Presentation

Get the help of a VA to conduct any time-consuming internet research and receive the best information on any topic, product, or competitor in a time frame that suits you.

You have an important meeting with a new client and you want to make a smashing impression? A Virtual Assistant can make a stunning PowerPoint presentation as per your specifications so that you can make the most of your time preparing your pitch.

2. Schedule Management

Every entrepreneur needs administrative support. A Virtual PA answers calls and keeps an eye on your schedule. If there are places you need to go and people that you need to call, it’s best if someone reminds you to do it. Sure, you can download some software that does it for you, but procrastination can still keep you stuck. You’ll complete your tasks much faster if you let your Virtual Assistant manage your schedule for you.

3. HR Admin

Training your employees on how to use a new software or service can take up a good chunk of your productive time. Why don’t you leave this job to a Virtual Assistant? She could even train your staff remotely, using Skype, for instance, saving costs. A Virtual Assistant can also take care of payroll processing for you, freeing up your time so you can focus on core business activities.

4. Database Management

As a business owner, you probably have to deal with a plethora of reports that have to be completed on a regular basis, from staff timesheets to expenses or client lists. The natural idea is to let your VA do all this. A Virtual Assistant can import, export, and sort any kind of data while she can also handle spreadsheet design and general maintenance.

5. Multilingual Support

Hire a multilingual virtual assistant to communicate with employees, vendors, and customers in the languages required by your business, to give your business a global reach. A skilled Multilingual Virtual Assistant can also provide multilingual transcription services, administrative support, and technical support.

6. Customer Service Support

A Virtual Assistant can reply to customer queries within a stipulated time period. A business query can be anything from an unsatisfied customer to a potential customer. A VA can help you stay on top of your customer service tasks, creating new business opportunities, resolving and expediting cases, and replying to complaints in a professional manner.

7. Social Media Support

A Virtual Assistant can post on your social media channels on your behalf and market your SEO content, increasing the visibility of your brand, products, and services. A social media VA can help you create a social media strategy, integrating it with the rest of your marketing strategy.

8. Clients and Partners Management

It’s always a good idea to send gift cards to your clients on holidays and anniversaries. These are pretty easy but time-consuming tasks that require a creative effort. You could even get your VA to congratulate a partner or client on a new job or deal.

9. Website Maintenance and Ecommerce

Websites require constant maintenance and updates. A Virtual Assistant can provide technical and backend support and can give you a real hand when it comes to managing your ecommerce site. She can provide ecommerce support services like writing compelling product descriptions, editing lists of products or images, updating prices and online inventory, or processing orders.

10. Blog Ghostwriting

Content marketing is the name of the game today. Your blog will fetch you an incredible amount of traffic, if done correctly. A VA can help you write some quality fresh content for your blog. This is essential to add fuel to your content’s reach and drive direct traffic to your website.

Whichever tasks you decide to outsource to a Virtual Assistant, what is most important is to build trust and help her really understand your business—this will take up some time at the beginning of the relationship but it will pay off going forward. Ready to get your Virtual Assistant? Click here to contact us!

The Secret to Having the Best Customer Service

The Secret to Having the Best Customer Service

By | Business Improvement, Call Center Support | No Comments

To judge a person, one needs to interact. The information extracted from tone, gesture, and body language is a deciding factor for that person. Similarly, customer service is the body language for a successful business. Name any business—there always exists competition to fulfill the demands or needs of the people. To blow your trumpet in the market, excellent customer service is a must. The key to the best customer service is feedback, well-skilled staff, social media, appreciation, loyalty, updates, and a helpline. Let’s walk through each of these key points.

Customer Service Feedback

Feedback is a crucial factor for the growth of the business and improvement of your service. The data gathered from feedback nurtures and shapes the business. It also helps the business gain a strong market share since acting according to the needs of your customers allows you to stay ahead of your competitors.

Online feedback: Most people are attached to their smartphones. Gathering data through this method requires a couple of minutes from a customer. However, a customer may opt-out of answering your boring question. So, get creative and prepare a list of “yes or no” or multiple choice questions. Keep it simple, and never use frictional words like “wrong”, “unsatisfied”, or any other negative words. Voice-authorized feedback is also a great technique.

Offline feedback: This is the oldest approach and a quick way of gathering data. This method involves investing your money and time. In this case, if there is a need for on-spot feedback, this method could be followed.

Well-Skilled Customer Service Staff

A weak labor force is enough to kill a healthy business. Focus on investing in training the customer support staff since it is important to establish a better relationship with the customer beyond a single transaction. Your customer care center staff must be skilled in everything from query resolution to crisis handling to maintain a positive reputation.

Omnichannel Support

A company needs to stay open to all issues on all channels of communication with the customer. That’s why your business should manage the omnichannel customer experience and especially stay active on social media. Highlight all the possible social platforms based on the geographical location, as social platforms differ from region to region.

Appreciation

Appreciation is critical for better growth. Appreciation might point the customer towards reporting a flaw or any hiccup in service. The call center support staff also deserve some appreciation for their valuable contribution. We can divide appreciation into two parts:

Customer appreciation: First, customer appreciation is a key factor in business growth since customers can help gather sensitive data to perfect the business procedures. The customer who spends his/her valuable time in bringing a significant aspect to your attention deserves some sort of reward. Reward the person with a coupon or discount and recognize the contribution on your social platforms. This will gain a lot of attention from the community and could land you more business.

Staff appreciation: Second, servicing a customer is a critical role. A call center operator providing a well-balanced and well-structured service must be appreciated. This not only improves employee morale but also enhances the company’s reputation as an employer.

Loyalty

Customer loyalty makes or breaks a business. Your business must be structured around delivering a consistent, high-quality value proposition with no hidden charges or terms and conditions, especially in marketing promotions. Any short-term gains in revenue from campaigns that customers feel shortchanged them will cause manifold drops in long-term revenue. Instead, you should create loyalty programs, offering rewards and discounts to your loyal customers.

Customer Service Helpline

Invest in a customer service helpline, with chat support, email support, and call center support. If customers can reach you easily and get their grievances resolved efficiently, you can prevent escalation, retain customers, and spread positive word of mouth regarding your business. Call center support can also help answer queries and improve your conversion rates if your inbound call center solution is trained and effective.

Share Updates

A business that wishes to stay ahead of competition evolves with market trends and customer needs. Communicating these service upgrades is as important as the improvements themselves. So do not hesitate to spread the news of exciting new offers to celebrate an occasion or the addition of a new store to the locality. These update can be shared via social media, outbound calls, newsletters, or your website.

Adopt these strategies and see your customer service improve considerably, translating into more loyal evangelical customers.