Monthly Archives

August 2018

Why Business Customer Support Services Are so Important

Why Business Customer Support Services Are so Important

By | Business Improvement, Call Center Support | No Comments

There are a number of factors that go into making a business successful. Those running the business have to be organized and goal-oriented. The business itself needs to provide the best products and services to their customers. In this case, we’ll be addressing business customer support and how it affects the success, growth, and image of a business.

Attention and Reputation

People can tell a lot about a business from their customer care center. Many businesses tend to suffer because they aren’t as attentive to their customers as they should be. In this day and age, businesses need to go above and beyond to listen to their customers and be helpful. Customers expect business customer support services to respond to emails in a timely fashion, and answer phone calls or return messages as soon as possible. With social media as popular as it is, customers even expect businesses to have a presence there as well.

Businesses that don’t do any of these things tend to become disconnected from their customers. Customers expect attentiveness from businesses, and if they don’t receive it, they often feel slighted or disrespected. Having customers feel this way can have a devastating effect on your business. If customers feel business customer support services are there just for show, they’ll begin to lose confidence in the business entirely.

Customer Trust

These days, customers are more connected to one another than they’ve ever been before. There are numerous online communities that discuss hundreds of different businesses. Customers are able to share their experiences and voice their opinions about a business with the click of a button. If a business routinely has poor customer service, they’ll likely see numerous comments talking about it. This can cause other potential customers to form a negative perception of a business in an instant. With so many negative comments, potential customers will likely be scared away from shopping there.

Having great customer service provides a number of benefits. For starters, it helps build trust between the business and the customer. Customers know that their concerns or questions about the business will be heard loud and clear. When customers trust a business, they’ll be more inclined to continue working with them. So make sure you are not handicapped by this easily remedied aspect of your business and invest in call center support.

What Facebook’s Changes Mean for Businesses

What Facebook’s Changes Mean for Businesses

By | Business Improvement, Social Media | No Comments

Ever since the Cambridge Analytica scandal, Facebook has placed restrictions on partners. This has resulted in businesses not being able to access information such as where photos were tagged and the names of people who commented on Instagram posts. Noah Curran, the CEO of Monkedia, explained to CNBC, “It makes Facebook a better place and when Facebook is a better place it means people care more about the content brands place on the platform.” Because of this renewed focus on privacy, here’s what Facebook’s changes mean for businesses.

Less Access to User Data

CNBC reported that the Facebook said that the changes to Facebook, “disabled certain things users could do through third-party apps, such as RSVPs to events on Facebook and publishing posts to the site.” Businesses’ developers will need to use strong market research to determine what users are doing on Facebook and how to best reach their ideal customer base.

Publisher Changes

“What we’ve done is to down-rank clickbait and down-rank sensationalism, and we’ve given a boost to broadly trusted news sources, or what we define as informative news sources,” Campbell Brown explained to Columbia Journalism Review. This means less clickbait and more quality writing. Companies will have to adjust their content to meet these new analytics.

Users Can Clear History

Facebook is building a tool that allows users to erase their history. Account holders will be able to see what data Facebook has collected from apps and websites and erase that data. According to PCWorld, “Zuckerberg warned users that Facebook ‘won’t be as good’ without that additional data, but at least you’ll have better control over what’s being shared.” This new ‘clear history’ tool could affect what businesses can pull for advertising.

Social media is an ever-changing tool that businesses need to keep an eye on. What Facebook’s changes mean for businesses is that companies will need to learn new ways to harness the power of the social network. Get started by hiring a social media marketing virtual assistant from IdeasUnlimited, Global Support Services Provider, to stay on top of these changes and expand your business reach.

6 great websites for starting a business - entrepreneurship

6 Great Websites for Starting a Business

By | Business Improvement, Entrepreneurship | 7 Comments

For entrepreneurs, the internet is a great resource for learning about starting a business. However, the options for research and resources are vast and varied. It can be a challenge to navigate so many web pages. That’s why we’ve compiled a list of six of our favorite websites for startups.

1. Write Your Business Plan

First thing’s first: Every owner needs to write a business plan. This can be a daunting task for someone who has never done it before. Thankfully, Small Business Administration has a helpful guide that walks you through the process. The examples and tools that SBA offers can make business plan writing so much easier. So it tops our websites for startups list.

2. Angel List

One of the biggest challenges at the front end of starting a business is finding investors. Angel List, a product of Venture Hacks, is one of the great websites for startups that allows entrepreneurs to connect with reliable investors. Plus, this website provides templates for contracts, helping to cut down the cost on legal fees.

3. Kissmetrics

Do you plan on managing your own business website? If so, it’s important to learn about metrics–the measuring of what people are doing on your website. KISSmetrics (KISS as in “keep it super simple”) offers a two-week free trial to help track website metrics in a way that helps you grow and keep users on your site.

4. American Fact Finder

Market research is a valuable part of business that develops in-depth knowledge of who a company is trying to reach. American Fact Finder is a free website that allows users to search U.S. census data and filter by demographics such as age, race, and income. (There are similar websites for startups for other countries out there as well.)

5. Xero

For the accounting side of starting a business, we recommend Xero. This website has a dashboard with recent sales, bills coming due, and bank account balances. It also allows you to track inventory, pay bills, and tackle other tasks. Plus, they have tiered pricing that starts as low as $9.00 a month.

6. Start-up Company Lawyer

Many startups don’t have the money for a full-time lawyer, nor do they have the time to meet with one outside of the company. That’s where Startup Company Lawyers comes in. Business owners can get legal advice through this website because it answers many of the frequently asked questions. Hence, this also made the cut for our list of websites for startups.

A Bonus Page

Of course, we would love for you to check out our own website, IdeasUnlimited. We are a global support services provider and our call center for small business service can be a valuable resource for folks who are starting a business. Check out our call center support, multilingual support, technical support, virtual assistant support, backend support services, and much more!

Remote Workers versus On-Site Workers: Which Does Your Business Need?

Remote Workers versus On-Site Workers: Which Does Your Business Need?

By | Business Improvement, Remote Support Services | No Comments

The remote working revolution has arrived—with innumerable benefits of remote work coming to the forefront. With technology (like smartphones, cloud collaboration and video conferencing) becoming more widespread, remote working jobs are becoming more common. The idea of being able to work from anywhere you want offers great work-life balance. Some prefer to enjoy the daily grind of office life. Some prefer working from the comfort of their own homes. There are scientific arguments for both. In this article, we will go toe-to-toe and find which one is better for your business.

Working from home has increased in popularity by 115 percent since 2005 with 3.9 million Americans now working at home at least half the time. This growth has been seen due to large businesses hiring remote workers including Amazon, Dell, Cigna, Salesforce, Philips, Nielsen and many others. Not only large but also small businesses are looking for professionals for one-off jobs instead of hiring a full-time employee. Why have they done so? They have witnessed and wish to capitalize on the benefits of remote work.

Improved Employee Retention

A Stanford study showed that when call center workers worked remotely, they outperformed their on-site peers. The reason behind it was they took less sick leaves and shorter breaks. They were also found to be more satisfied with the job and tend to quit less often. Moreover, remote working also helps retain working parents with childcare responsibilities—one of the most important benefits of remote work.

Access to Large Pool of Applicants

Businesses can also witness the benefits of remote work if they are located in high-cost living area. With remote jobs, they can have access to more skillful people at less pay as compare to hire on-site workers.

Possible Gains in Productivity

Is working from home more productive than working in an office? The productivity of remote working has been a lot in the debates. One such popular cited study is from 2014, where the co-founders of Chinese travel website CTrip let some of their employees to work remotely on daily basis, and compare their productivity to their on-site peers. Keeping other factors same, remote workers made 13.5 percent more calls than their office workers. In more recent times, the benefits of remote work have manifested in all possible industries and all around the world.

Financial Benefits

Your business can save a lot of money on utilities and real estate—one of the most compelling benefits of remote work. Because if you hire remote workers, you need fewer on-site workers which mean you need a smaller space. When a business moves to a more flexible working scenario, they are more likely to put things in the cloud. This is not only good from an environmental standpoint but also from utilities and extra costs (such as paper, trash, recycling) which seems smaller but certainly adds up. Companies can save millions of dollars in real estate when they hire remote workers instead of on-site workers.

What’s Right for Your Business?

Fortunately, today’s remote working capabilities are more sophisticated than doing conversations over the phone. Being accessible to chat, email, video conferences, cloud collaboration software, and a plethora of other technologies has made it all possible for almost any on-site job to be done remotely. Working remotely is a latest growing trend that you can see with the changing workplaces and more jobs being tied to computers.