Monthly Archives

September 2018

Charity as Investment Image

Charity as an Investment in Humanity

By | Food for thought | No Comments

We are all taught and conditioned by society that helping those in need is kind and kindness is rewarded. So, when we want to help the poor, we appease our consciences by giving them charity, shrugging off our responsibility. We never address the root cause of the problem, rather perpetuate the vicious cycle of poverty by robbing the unfortunate of the initiative to better their circumstances. How can a person accustomed to receiving monetary help ever find the drive or the means to drag themselves out of this situation?

The Shift from Donations to Investment

To radically shift the paradigm of charity, it is crucial to move away from short-term monetary donations to long-term investment in the futures of those who need assistance. I strongly believe that the only way to uplift this stratum of underprivileged people and help them escape the morass of poverty is educating them and broadening their world view, so they can get better jobs, start off businesses, and improve the economic conditions of their families. Your charity is better re-purposed as an investment in their future—an investment in humanity, for a future where every member of society is accomplished enough to contribute. A receiving hand will then not be a perpetually outstretched hand but become a productive, contributing member of society.

Charity as an investment in humanity-quote

Lack of access to a decent education is a problem that plagues not only underdeveloped nations but many states in developed nations, with overflowing classrooms, poorly and underpaid equipped staff, and lack of resources. This creates an insurmountable handicap that afflicts the underprivileged all their lives.

Giving them means to educate themselves paves the path towards socioeconomic independence and self-sustainability of their families, transforming them from belonging to a beneficiary segment of society to empowered individuals with the opportunity to participate in the greater world. Not only this but education creates an awareness about rights and duties, good and evil, nourishing more socially conscious citizens who are less likely to fall into a life of crime and abuse. This investment in humanity will yield better human beings with a more positive outlook, who believe in assisting each other and giving back to society. It will also generate a more positive outlook, with every underprivileged individual motivated to at least strive for bettering the circumstances of his/her birth.

How Can Your Charity Become an Investment in Humanity?

Your charity will serve as a sponsorship fund to educate an underprivileged child unable to get a decent education and/or learn vocational skills due to lack of financial means. It will cover tuition fees, books, uniforms, supplies, and all the other necessary accompaniments of a good education. So, you will invest in a child’s future—radically changing it for the better. Your investment in humanity today will reap compound returns in the future—returns for you personally and for the society in the form of a greater percentage of productive individuals.

Become an Angel Investor

We’re thus restructuring charity as an angel investment for the underprivileged. In such scenario, you will have a vested interest in the success of the investee. You can structure the terms of the investment in two different ways. First, you can bear the expenses of educating the child with the understanding that once the child has completed the education, they will work at a place of your choosing for a predefined period. This will ensure that the education is put to good use in a position that benefits you as well. The child will also have an assured position and hence a secure future, provided he/she completes the education with decent grades. This benefit of guaranteed employment will act as another inducement for those families considering this option for educating their children.

Second, the invested amount can be a loan to the investee who will be obliged to return the principal amount with a small markup for the deferred payment terms. This markup can also be tied to the earning potential of the sponsored child, having accounted for fulfilling necessary expenditures first. The merits of this approach are that the sponsored child can apply for employment anywhere and you will get back your investment in a shorter period of time.

You can also go for a combination of both, with both parties agreeing on fair and equitable terms.

These terms ensure that the charity investment is exactly that and not a free payout. The money will then be utilized in the manner intended, and this will provide the additional impetus to guarantee better academic performance and brighter work prospects.

It will be a long-term investment and will have as much to do with the child as his/her parents or legal guardians since the child will be a minor. Therefore, you will choose the family and the child and mutually agree on the terms of the partnership.

Risks and Returns

As with any investment, there are risks attached to this one too, such as the child not being able to complete his/her education due to extenuating circumstances such as incarceration or death. Since you will have invested in families vetted for suitability, the chances of such a situation are relatively remote. A more valid concern may be that the investee is unable to get employment, or the wages or salary are barely enough to cover basic needs, leaving nothing over to return the investment. While not desirable, this is still immeasurably preferable to giving charity to the poor with no investment in the betterment of their future. At least this way, the investee child will have grown to be a responsible member of society, capable of contributing positively to the betterment of humanity.

Using charity as an investment in the future of humanity will have a spiraling effect, with each well-educated—previously underprivileged—child improving the circumstances of his/her family, helping other family members find better prospects, consequently freeing their future generations from the shackles of poverty. The child and his/her family will also contribute to the economy, directly or indirectly creating more opportunities and job prospects for others, compounding the benefits of your investment today.

Isn’t this a much more satisfying way of utilizing your charity—investing in the future of humanity?

Written by Shahzad Yaqoob,

27th September, 2018

Good Call Center

What is a Good and Cheap Call Center?

By | Call Center Support | No Comments

There are many firms offering call center support services, promising native agents, trained overseas call center support agents, incredibly low rates, and/or guaranteeing results. How can you separate the truth from the empty marketing gimmicks?

good call center is one that has a rigorous recruitment procedurevetting the best candidatesand then a robust training program to ensure the agents are fully conversant with the brand they are representing and skilled at handling customer queries and concerns. Having a three-pronged management systemwith administration, project management, and monitoringassures quality inbound and outbound call center services.

cheap call center focuses on paying the agents better to maintain job satisfaction, which translates to a higher work rate and productivity. It keeps overhead costs at a minimum by removing layers of non-value adding administration and expenditure items.

Most call centers and support service providers charge their clients for their luxurious VIP culture, quarterly trips to Hawaii, overstaffed management, and eye-catching exteriors; look for a call center support provider that does not have these unnecessary expenses.

good and cheap call center will not charge you for setting up, business VOIP, IT Fees, Management Fees, and Contract Change/Cancellation. It will also charge you less per hour since it does not have to cover unnecessary overhead expenses.

IdeasUnlimited Larger Competitors
Set Up Fees None $$$
Overhead Cost $ $$$$
Business VOIP Fees None $$
IT Fees None $$
Management Fees None $$
Contract Change/ Cancellation Fee None $
Hourly Rate/Overall Cost $$ $$$$$$$$$

Contact us at IdeasUnlimited for cost-effective, high-quality call center support to meet all your inbound and outbound communication needs.

30 Invaluable Tools that every freelancer and remote worker needs

30 Invaluable Tools to Make You Better at Freelancing

By | Freelancing, Remote Support Services, Remote Work | 2 Comments

Check out these 30 useful tools to improve your performance at freelance work and help you find more jobs.

Are you a freelancer competing with others from all over the globe for jobs? Honing your skills to remain competitive in the ever-changing job marketplace? It may seem like a rushing tsunami at times but freelancing does not need to be stressful. Enjoy the freedom of working in the comfort of your home, at your pace and in the hours that suit you, and become successful at it by harnessing the power of these tools. They will help you in skill development, time management, and productivity enhancement to transform your freelance career.

We at IdeasUnlimited have compiled a list of our favorite tools that have helped our global remote workforce and call center operators get their jobs done efficiently. Click the links below, and you will see the benefits from them as well!

Skill Enhancement

Skill Enhancement Tools that every freelancer and remote worker needs

In the freelance industry, you need to expand your skillset with the demands of the times, getting better at your work and moving away from generic skills to specialize in areas of high demand. Invest in your career by using these skill development resources.

1. Lynda.com

A LinkedIn resource with an affordable membership and unlimited access to their library, Lynda.com offers courses in fields ranging from business and design to software and web development. Learn from expert teachers on any of your devices. Start with their free trial month and their most popular courses to get a better feel of how you can upskill yourself.

2. Coursera

Partnering with world-renowned institutions, Coursera provides online courses on everything you can think of. You can enroll in their courses, learn at your own pace, discuss difficult topics with other learners to improve your understanding, get certification, and even earn degrees. Evaluate your skillset, figure out the weak areas, and find free courses to improve. You’ll find mentors and translators to help you through the process.

3. edX

Another resource we love to recommend to our remote team and other freelancers is edX. Partnering with 130 institutions globally, edX offers thousands of in-demand courses for business professionals. Work on your professional skills or learn something new like artificial intelligence to enhance the marketability of your freelance skillset.

4. Codecademy

Join 45 million people who have transformed their careers by learning how to code through Codecademy. Their motto is

‘Tell us why you want to learn to code, we’ll show you what to learn’.

Join for free to learn web development, data science, programming, and computer science with easy-to-follow tutorials, immediate feedback, and a tried and tested curriculum. Their coaches, advisors, and graduates are also available to help you through any difficult sections.

Time & Productivity Management

Time Management Tools that every freelancer and remote worker needs

Your personal motivation and willpower are key for a successful freelance career, but these time and productivity management tools provide the extra push needed to ensure wise time use. In addition, they will help you track time spent on each project transparently, so you can easily bill your clients.

5. Toggl

Incredibly simple time tracking for personal and business use, which prompts you when you’re idle for a period of time. You can divide up your time by projects, clients, and tasks, and Toggl will let you know exactly what is making you money and what is dragging you down. You can use it on any device, and with real-time sync, you can start a task on your laptop and end it with your phone, making your life easier all around.

6. RescueTime

This app will run in the background on your computer to track time spent on various functions or projects. It then develops a report for the day, allowing you to see how you spend your time and what activities are eating up most of your day, so you become more focused and productive.

7. Paymo

A free-for-life time tracking and management software for freelancers that also allows you to manage clients. Eliminate all the stress of managing different projects for different clients by tracking the billable hours for each and presenting transparent reports to clients, apprising them of the status of each project. You can even generate three invoices for free and purchase the invoicing add-on to generate more.

Paymo also allows to manage tasks with deadlines and order them according to their priority levels, using Kanban boards to set up a workflow. We love the feature that allows attachment of all the files of each project, so your work is all organized in one place.

8. Thrive

Marketed as the wingman of the solo freelancer, it will help you manage your projects with data analysis to ensure you meet deadlines, remain productive, complete pending tasks, and manage your time effectively. With Thrive, you can then take on new tasks and improve your earning. Not only does it help manage timesheets, it makes invoicing clients as simple as the click of a button with its instant autofill of project details.

Communication Tools

Communication Tools that every freelancer and remote worker needs

These simple tools will facilitate your communication and marketing efforts, leading to a bigger client base.

9. Skype

Contact your clients, team members, and project collaborators through the free Skype app. It allows you to chat to people all over the globe, share all types of files instantaneously, make voice and video calls, and even set up conference calls. You can even add some money to your Skype credit and use Skype for Phone and Home to call those who don’t use the app.

10. MailChimp

The world’s largest marketing automation platform, MailChimp allows you to connect to customers and engage with them, managing email subscriber lists and building your personal brand with email marketing campaigns, updates about new services offered, or availability for projects. You can even automate your marketing emails. Start off with their free plan till you get your bearings.

Administrative Support

Administrative Support Tools that every freelancer and remote worker needs

Each call center operator and remote team member at IdeasUnlimited swears by these administrative support tools for providing 24 hour call center support and remote support services to our clients all over the globe.

11. Google Productivity Apps

The real-time sync feature and editing capabilities provided by Google’s web-based office suite apps are nothing to scoff at. Our remote workforce uses these apps to collaborate with team members all over the globe—forms are used to collect information, sheets manage databases, docs are used to create and edit documents, and slides help with presentation of sales pitches. These apps are free with your Gmail account, which makes them ideal for freelancers.

12. Every Time Zone

As a freelancer, you must work with clients from all over the globe, each with a different timezone. Never again do you have to struggle through the math to figure out what the time is in a particular country. Simply look it up here, like we do!

Managing Projects

Project Management Tools that every freelancer and remote worker needs

Each freelance job is a new project that you need to manage well, completing all the tasks within the deadline. Check out these project management tools to help facilitate your work.

13. Trello

Trello is an essential project management tool for both individual freelancers and those working in a team of digital nomads or remote workers. A Kanban-style project management app, Trello can be used in myriad ways to manage your to-do list, visually organize data, manage productivity, and collaborate with teams. Organized by cards, boards, and lists, it is a perfect tool for brainstorming a new idea. Check out a detailed summary of all that you can do with Trello here.

14. Evernote

Making sure no detail falls through the cracks again by keeping notes, pictures, videos, and voice notes of your ideas. Manage your personal and professional lives with Evernote and become more efficient by keeping track of projects and tasks—online or offline—using any of your devices.

Managing Finances

Tools for Managing Finances that every freelancer and remote worker needs

Freelancing frees you from the restrictions of a 9 to 5 job with a single company but without the associated 401k, managing expenses and savings is likely to get hectic. You also need to keep track of invoices due and received from clients. Don’t worry, we’ve found these 4 tools to make your budgeting and financial management a piece of cake:

15. Mint

Working as a one-person business becomes difficult since work and personal finances tend to overlap, so to keep your boat afloat you must get your business finances in order. Mint offers the perfect budgeting tool, sending you alerts when you’re near your budget limits, push notifications when a bill is coming due, and charts to see how you’re managing your cash flow. It even gives you suggestions based on your budget, allows for instant scheduling of payments, and helps manage your credit score.

16. Shoeboxed

Get your receipts in order and generate expense reports with this verified paperless organizer. You simply scan your receipts, and it will digitize and archive them into accessible human-verified data in one secure location. Shoeboxed will develop expense reports for your clients as well as organize IRS-recognized receipts for facilitated tax filing so you don’t have to manually input any data.

17. Wave

This free online financial management platform allows freelancers and small businesses to record expenses, make invoices, and balance their books. It allows customization of invoices and even tracks them, so you know when to expect payments. You can even fast-track your cash inflows by accepting credit card payments through Wave, simplifying the process for your clients as well.

18. PayPal

PayPal allows you to create and email professional invoices that you can send to clients all over the globe, and they can pay using their credit cards even if they do not have PayPal accounts. You can even accept payments over the phone with Virtual Terminal. Best of all, you’ll be keeping track of all invoices and payments in one place.

Sources of Inspiration

Sources of Inspiration that every freelancer and remote worker need

All of us face mental blocks from time to time. These sources of inspiration can help rejuvenate your creative juices and power you full steam ahead.

19. The Accidental Creative Podcast

Get free advice on improving your productivity, developing creatively, and staying brilliant and healthy at your life and work. Author Todd Henry talks to authors, inspirational leaders, and artists to get their insights on how to cultivate creativity and stay positive. Freelancers love listening to his take on these important topics.

20. 99U

Whatever your field of expertise, 99U aims to creatively inspire you to succeed at your goals. Learn how to create your own signature value proposition by following the experiences of these trendsetters, so you no longer have to compete for freelance jobs as one of a crowd but stand out for the extra value you offer. It teaches you everything from perfecting your sales pitch and getting noticed to generating innovative ideas.

Legal Resources

Legal Resources that every freelancer and remote worker needs

You should legally protect yourself from getting conned by unscrupulous clients by using this tool that has been vetted by the Freelance Union.

21. The Freelance Contract

Protect yourself by entering into binding legal agreements with your clients using this free resource. Vetted by the Freelance Union, it allows you to customize the contract by adding or removing clauses and notes, and generates alerts when the contract is reviewed and signed. The best feature it offers is generating invoices based on the terms of your contract that you can simply approve and send. Not only can both parties e-sign the contract, you can set up a self-destruct time, so only contracts signed within the stipulated deadline are valid.

Backup Storage

Backup Storage Tools that every freelancer and remote worker needs

When asked about their greatest professional fears, the one we hear the most often from our remote workforce and call center support workers is data getting corrupt or erased. Prepare yourself for such an eventuality by backing up your work on a secure cloud storage platform or using an appropriate backup tool. We’ve rounded up three of the best options for you:

22. Google Drive

Get up to 15 GB of free drive storage with your Gmail account on which you can store all kinds of files—photos, videos, drawings, etc. You can sync these files across all devices and access them when and where you like. With Google Drive, you don’t have to email entire files to clients any longer, simply share the files with them to view, download, and edit directly on the Drive. Upgrade if you need more storage space.

23. Amazon Glacier

Do you want a cheap, secure, long-term storage option for your important data? Compliant with strict data regularity standards and using three forms of encryption, Amazon Glacier offers privacy, security, and durability. With three retrieval options to choose from, you can decide how actively you wish to access your data. Store all your project work and data here, paying only for what you need, with no upfront costs.

24. All-in-One WP Migration

Backup your website and your clients’ websites using this amazing WordPress plugin that allows you to quickly restore a site if a bug or glitch brings things crashing down. It also makes site migration incredibly easy, you only have to import the new site and voila, you are ready to go!

Free Resources

Free Resources that every freelancer and remote worker needs

There are tons of free resources, graphics, and tools but not all of them impart significant value. Here are some we have used and would recommend to you too.

25. Free WiFi Finder

There’s nothing worse than going out and realizing you’re out of data. Free WiFi Finder will help you locate the closest place with a WiFi connection that you won’t have to pay for, so you’re never out of touch with your clients. You may need to purchase a drink or small bite to eat, depending on the location, though!

26. Canva

You need graphic design skills to create stunning Adobe Photoshop and Illustrator graphics but Canva requires none of that. For quick and easy designs, use their beautiful freemium templates, vast database of elements and photographs, collaborate with teams, and share designs. You can even upload logos, choose brand colors, and decide on default font styles. Our remote workforce and even internal team swear by Canva for designing brochures, social media posts, flyers, marketing documents, and much more.

27. Freepik.com

Freepik is an amazing source of free vectors, illustrations, photos, PSDs, and icons that you can use in your work. You simply need to credit the author of the graphic or upgrade to the premium account for a few dollars a month to download hundreds of graphics for personal or commercial use. They add to their database daily and have yearly subscription discounts. This should be your go-to resource for all kinds of graphics to jazz up your projects.

28. Creative Commons

Join this incredible global network that shares audio, photos, videos, scientific works, and educational resources by issuing free creative commons licenses, attributing usage conditions to the works. You can use most of these for free by simply attributing the authors, so you have an incredibly vast resource that you can use in your projects and designs. You can share your own work with the community too.

29. Other free resources

Graphic Burger: Find free to use without attribution—personal and commercial—icons, textures, templates, and photos.

The Deck Stack: With over 60 presentation slides and proposal templates, this can give you an edge in pitching your services to your clients.

30. And Co's Directories

And Co has compiled a few directories of free videos, photos, templates, and much more that can make your work much easier.

For a veritable goldmine of free videos, download this list.

Find free design content for a wide range of needs from this list of 150 resources.

Want to drive up blog traffic but stumped by post headlines? Use this spreadsheet and don’t worry, you can apply it to any industry.

Use these 30 tools vetted by our remote workforce to transform and grow your freelance career. Comment below to let us know about any other tools that you have used and can help freelancers.

Why You Need a Medical Remote Team

Why You Need a Medical Remote Team

By | Call Center Support, Customer Service, Medical Virtual Assistant, Multilingual Support, Virtual Assistant Support | No Comments

A medical virtual assistant could be valuable for doctors, dentists, therapists, and a wide variety of other health professionals.

As a medical professional, you need to set time aside to not only look after your patients but also yourself. You need breaks from the hectic schedules and the hundreds of patients you have to treat or help. Without assistance, many medical practitioners end up overworking themselves. However, this does not have to be the case. These days agencies can help professionals (doctors, healthcare professionals etc.) by offering them the aid of a medical virtual assistant or a medical call center operator. Here are a few reasons why you should go for one of these options:

Administrative Support

A clinic or hospital only runs smoothly when its administrative tasks are taken care of by the staff. Such tasks range from medical coding to organizing shifts and coordinating between nurses and doctors. All of these can be handled by a medical virtual assistant. A medical call center operator, on the other hand, can manage referrals, communicate with patients, field calls, and make appointments in busy business hours. Working with a remote team like this will free you up from such duties, leaving you to see to the patients’ welfare.

Invoicing Support

A medical remote team can help you manage medical billing and payments, following up on invoices, and making sure payments are made on time.

24/7/365 Coverage

Working with medical support service providers would enable you to provide 24 hour healthcare call center support, so there are no delays in communicating emergencies to providers, 24/7/365. This will also expand your business scope considerably since you will be available after hours too.

Handling Medical Transcription & Translation

Get professionally formatted reports created from audio recordings by a remote team specialized in medical support to free up your time for value-adding activities. You can also opt for multilingual transcription services to cater to a diverse board of directors, medical professionals, or patients. A multilingual virtual assistant would allow you to communicate with colleagues from different countries and specialists all over the globe. Similarly, a multilingual call center operator would allow you to communicate effectively with patients from diverse backgrounds and all points of the globe.

Cost Efficiency

Medical practitioners, like all other professionals, must pay attention to budgeting as they diagnose and treat patients. One way to decrease your payroll burden is to utilize the services of a medical virtual assistant since that way you do not need to incur any overhead costs or HR admin expenses. You will also save the cost of training a new hire when you opt for a trained medical remote worker instead.

Increased Job Satisfaction

There is no better feeling than going home to the realization that you made a difference in someone’s life or saved someone. Having a medical virtual assistant will free you up to pursue your career and other passions. Therefore, getting a medical virtual assistant should ultimately increase your job satisfaction.

Having a medical virtual assistant or call center operator has financial as well as health benefits for you. Get the ball rolling today and see what a difference it makes in your life!

Pros and Cons of Drinking One Cup of Coffee per Day

Pros and Cons of Drinking One Cup of Coffee per Day

By | Business Improvement, Life Hacks | No Comments

Is your daily fix of coffee good for you? At IdeasUnlimited, we encourage a cup or two a day to enhance performance levels and for its health benefits.

For decades both coffee evangelists and the anti-coffee lobby have argued the pros and cons of drinking coffee due to is psychoactive effects, commonly attributed to one of its ingredients — caffeine. While both sides agree to a cautionary restriction on coffee intake, it is difficult to conclusively determine which side has more supporting evidence.

At IdeasUnlimited, as a global remote workforce recruiter and a call center support provider with 24/7 coverage, we have both employees who find it difficult to wake up in the morning and those who have to stay alert at later hours of the night. It was thus imperative for us to compare the pros and cons of drinking the globally recognized elixir for alertness.

Pros

1. Elevates Physical Performance Levels

Coffee increases your adrenaline levels, enhancing physical performance levels. According to a study relating caffeine ingestion to exercise performance, coffee enhanced exercise performance by 12.3%, especially in endurance exercises, in which the time to exhaustion was much longer.

2. Powerful Mental Kick-Start

A cup of coffee a day keeps you alert and instantly rejuvenates you.

3. Long-term Benefits for the Brain and Liver

Preliminary studies suggest that the antioxidants in coffee may reduce the chances of contracting Alzheimer’s or Dementia. There is also evidence to corroborate claims that coffee activates DNA-repairing proteins, preventing the growth of cancerous brain cells and thus preventing the incidence of glioma. Coffee intake has also been associated with fewer cases of cirrhosis and other liver diseases. A study of 2260 cases of liver disease and more than 200,000 non-cases concluded decisively that consuming two cups of coffee a day reduced the possibility of liver cancer by 43% by preventing liver inflammation and inhibiting the growth of cancerous cells.

4. Reduced Risk of Diabetes

Coffee drinkers face a lower risk of contracting Type-2 Diabetes since its two antioxidants—cholorogenic acid and quinides—increase insulin-sensitivity, regulating blood sugar levels. This reduces the craving for sugary treats, helps one stick to a low-sugar diet, and may even result in weight-loss.

5. Lower Risk of Stroke

Drinking a cup of coffee may modestly lower the risk of a stroke as well as other heart diseases.

Cons

1. Causes Irritability and Jitters

Sensitivity to caffeine may cause irritability and anxiety since caffeine speeds up nerve cell activity and makes you artificially alert. Having a cup of coffee a day will simply condition your nerve cells such that they cannot attain the minimum level of alertness without your daily caffeine fix. So, if you don’t get your daily coffee cup, you’ll be liable to be very lethargic or get a splitting headache.

2. May Cause Insomnia

Caffeine takes an average of six hours to clear your system, so it will keep your alert if you have a cup close to your bedtime. Studies show that this effect worsens with age.

3. Increases LDL (‘Bad’) Cholesterol

Coffee made with a French press or in the Turkish style may increase LDL cholesterol in your blood due to a compound called cafestol. Filtered coffees are free of this compound.

4. Caution for Pregnant or Nursing Women

According to the American College of Obstetrics and Gynecology, a cup of two of coffee a day does not significantly increase the chances of a miscarriage or pre-term birth but its inhibition of the fetus’ growth has not been conclusively refuted. Also, if nursing mothers notice irritability or restlessness, they should reduce their intake of coffee since caffeine may be transferred to babies through the mother’s milk.

Considering both sides, we at IdeasUnlimited encourage our employees to drink a cup or two of coffee a day and not more, to maintain alertness without having to deal with the adverse effects. IdeasUnlimited is a global support services provider specializing in call center support, multilingual support, ecommerce and backend support, operations support, and virtual assistant support.

5 Ways a Virtual Assistant Can Help You Make Sales

5 Ways a Virtual Assistant Can Help You Make Sales

By | Business Improvement, Customer Service, Marketing Virtual Assistant, Multilingual Support, Social Media, Virtual Assistant Support | No Comments

If you want to make sales, then you need a virtual assistant to bring these five key factors to your business.

Managing a business may prove to be a daunting task. There are many tasks to handle and countless problems to solve at the same time. You, as a business owner, may initially have the time to handle those issues yourself. But you will eventually have to delegate and divide the work to achieve better results. For this purpose, it is always best to hire a virtual assistant.

1. Make Sales from Anywhere

A virtual assistant usually works from home. Therefore, you can hire one at a lower cost than that incurred when hiring a full-time office-based employee. You will not have to spend extra money on unnecessary office space either and can pay the virtual assistant at an hourly rate. It also reduces HR-related issues. Most virtual assistants who offer their services via platforms such as Upwork (previously oDesk) are quite experienced at their job. They are fast learners who are able to adapt to virtual work environments very quickly. Hence, you will not have to spend extensive amounts of time on expensive training sessions. Besides these obvious advantages, there are also several ways in which virtual assistants can help boost your sales figures.

2. Make Sales with Good Customer Service

Firstly, they can assist you in customer and sales support. You can assign them the task of providing outbound call center services. This way, you will save a lot of time which you can choose to spend on other more important things. Similarly, they can also provide administrative and operational support. If you let a virtual assistant manage company emails, for example, they can highlight the more important leads for you to handle personally. Inbound call center support is also assigned to virtual assistants nowadays since it can easily be conducted remotely.

3. Make Sales in Your Market

Since calls, chats, and emails do not require physical presence, they can be easily conducted from whichever location your virtual assistant is based in. It is better to hire VAs from the region where your sales operations are based. This is because they can understand the local buyers better, such as their language or culture. If a customer feels more comfortable and welcome, they will be more likely to return. A multilingual virtual assistant can help you deal with clients in their own languages, creating brand loyalty and increasing customer lifetime value.

4. Make Sales with Good Research

Virtual assistants can also be incredibly helpful in conducting research. Research is a time-consuming process, and a great amount of time is usually spent in vain when digging through hordes of data. Virtual assistants can come in handy here if you are looking to save time. They can further assist you in the process of lead research and generation and data mining. These are an important part of a sales campaign. If the data becomes too extensive at any point, you can hire more than one temporary virtual assistant as well.

5. Make Sales with Social Media

Since virtual assistants are well-versed in all things internet, they can also help you build an impressive online presence for your business. Social media marketing campaigns, for example, would be easy to run with an internet-savvy person onboard.

Hire competent, trained, and efficient virtual assistants through IdeasUnlimited, a company with over 8 years of experience of providing support services. As soon as you have hired your virtual assistant, you will be ready to launch a sales-boosting campaign for your business.

Create and Be on the Top Together with TemplateMonster: A Collaboration of Our Web-Studio with Their Expert Team

By | Business Improvement | No Comments
TemplateMonster- Certified Partner

TemplateMonster’s impressive collection has benefited our business considerably. Will it transform yours?

Each company wants to develop and grow in such a way that it becomes possible to invest all possible creative ideas in marvelous works that allow customers to meet their goals. For our web studio, that became possible together with a responsible and experienced partner in the form of TemplateMonster. Thanks to their amazing team, we have access to their ready-made templates that impress our clients with their design and functionality. So we not only found a trusted partner, we also improved our services with the help of professional, easily customizable website templates.

TemplateMonster offers an inspiring number of digital products on their marketplace. Their special deals, sales, and offers are worthy of special attention because they allow you to save a lot of money and to buy high-quality products for any business project.

What Websites Do We Build?

Our web studio prefers working with HTML5—it has become more popular and allows us to bring the most positive results for our customers. TemplateMonster has a great number of HTML5 templates available so we can provide our customers with a wide choice of solutions for their businesses.

Here are our latest top 3 HTML5 picks:

Intense

Intense—Multipurpose Innovative HTML5 Template—comes from an enormous collection of eye-catching ready-made solutions. It includes 500+ HTML files, 25+ niche templates, 15+ header and footer variations, and other stunning elements that will allow you to play around with the design of your future online project. In addition to this, you will get top-notch social integration, various hover effects, sticky menus, and powerful navigation.

iD Interior

Those people who need to promote their interior design studio on the Internet will be impressed with iD Interior—Interior Design HTML5 Template—a theme that includes all essential features you can ever need. A great number of pre-made HTML pages, multiple header and footer variations, and 6 blog styles will make it possible to present all possible aspects of your business. Furthermore, a full-fledged live search will allow users to find the needed information within seconds.

InvestPlus

It will take nothing for InvestPlus—Investment Company HTML5 Template—to make your business look trustworthy and reliable on the Internet. It includes a wide range of ready-made HTML pages, diverse gallery types (grid, masonry, or cobbles), and integration of Google Maps and Fonts that will certainly enrich your website.

TemplateMonster not only sells website templates, it also makes many educational projects for web developers. Browse through their blog to benefit from their incredibly vast knowledge base. We are happy to be partners with this website templates provider that plays a significant role in our work.

Five Reasons Why Ecommerce is Growing

Five Reasons Why Ecommerce is Growing

By | Business Improvement, Customer Service, Ecommerce Support Services | No Comments

Take advantage of these 5 Ecommerce Trends and help grow and transform your customer base.

The last decade witnessed a dramatic shift from physical stores to fewer brick-and-mortar locations or a complete switch to online commerce. Today, this trend shows no signs of abating, with Forbes attributing a 23% year-on-year growth rate to ecommerce. Expanding customer reach from the immediate surroundings of businesses to anywhere in the world was one of the initial promises of ecommerce. What is fueling the growth of this industry beyond that? Here are five major causes of the growth of ecommerce in today’s technology-driven world that you must be aware of and incorporate into your business growth strategy.

1. Mobile Adaptivity

More and more web traffic is generated by smartphones and tablets, driving ecommerce sales. All major brands ensure that their websites are mobile-adaptive—enhancing the customer experience—and more often than not they have native mobile apps to make shopping even easier. If your website is not mobile and tablet adaptive, you will definitely be losing millennial customers and the youth of Generation Z.

In addition to this, technological advancements such as voice-activated shopping and better connectivity have caused a surge in mobile shopping revenue from $3 billion to $31 billion in America alone. Customers get real-time updates of new product launches, exclusive deals and promotional schemes, and the one-touch purchase option has caused an exponential growth in ecommerce. Smartphones also allow for location-specific offerings, building a more intimate customer-business relationship that attracts more customers.

Think about hiring a technical support expert or an ecommerce support virtual assistant to easily transition into this new phase of online commerce.

2. Omnichannel Retailing

Ecommerce has progressed beyond search engine optimization to other channels of marketing to and interacting with customers. Businesses interact with their customers through their websites, email, social media, and physical stores. This creates multiple channels of purchase, receipt, and exchange of goods, with a prevalence of shopper-friendly shipping and return policies. Customers can purchase online, pick their purchases up at a physical store, return any defective items online, and avail discount offers based on a certain number of referrals. This integrated online and physical experience drives more sales.

Your business must manage the omnichannel customer experience so that each channel is a seamless brand extension and the customer can pick up the conversation on any channel without any discordant experiences. Partner with a firm that can ensure a consistent omnichannel brand voice.

3. Convenience

The accessibility of a store is out of the purchase equation now. Ecommerce promises 24/7 accessibility, 365 days a year, with no downtime for public holidays, closing times, bad weather conditions etc. Customers can shop as and when they like, from where they want, be it the comfort of their own bed. Ecommerce makes purchasing faster and easier, without the hassle of crowds, traffic, and awkward social interactions.

Customers can compare offerings online and read up reviews to see how the product or service fared in the view of like-minded individuals to determine which offer has the best value, all without having to go from one shop to the other.

The ability to find the desired product or service, order it, and receive it at the time and in the form convenient to the customer at a single touch or click has transformed buying behavior, encouraging instant gratification and thus boosting ecommerce transactions. In this fast-paced world ecommerce today offers the value proposition of a full shopping experience during the only real free time available to millennials—long commutes.

To take advantage of this trend, your website should be search-engine optimized, have fast loading speeds, should have a functional shopping cart, and have updated product catalogs. Most importantly, your customer service must be par excellence and for ecommerce especially, it should extend to 24 hour call center support since the majority of buyers shop after business hours. This will also significantly enhance your reputation.

4. Greater Range of Offerings

With incredibly low overheads like negligible utility bills, skeletal staff, and the ability to provide a product or service from any location to a worldwide customer base, ecommerce dramatically reduces costs of operations. This allows businesses to transfer some of these onward to price-sensitive customers in the form of cheaper products with automatic replenishment since warehouses are no longer restricted to certain geographic locations.

Ecommerce also allows businesses to outsource their administrative backend operations to specialist support services providers located virtually anywhere in the world. There is no longer a need to have call center support teams for customer service, technical and multilingual support on-site when companies like IdeasUnlimited can do the job for you at a fraction of the cost and with round-the-clock support, switching teams between time zones to ensure zero downtime. The industry has grown to include service offerings that were not possible before, such as hiring virtual assistance for the marketing, healthcare, and real estate needs of your business.

So move with the times and lower your overhead costs by partnering with firms that provide administrative support, backend and operational support, allowing you to focus on your core competencies and grow your business.

5. Individualized Products and Services

More sophisticated algorithms allow companies to offer more personalized, customer centric recommendations. A far cry from recommendations based on typical buying habits and products purchased together, ecommerce today allows businesses to give customer suggestions based on their individual preferences. These encourage customers to purchase items that appear completely necessary since they are so aligned with their personal preferences. Lower start-up costs allow more sellers to operate, targeting niche markets with highly customized options, selling more sizes, colors, personalized designs etc. than would be feasible to offer in a physical store.

Study your typical customers’ characteristics and ensure your offering adds value to their lives. You don’t need to cater to a wide demographic, rather specialize in offering the best value to your target segment.

These new trends in ecommerce and its phenomenal growth open up numerous new avenues to grow your business, if you have a suitable operational support network to pull it off. Shed the extra layers that bog down your business and work with professionals so you are freed up to focus on perfecting your value proposition, making it the most attractive in the market. Get 24/7 coverage, customer service, technical and other forms of call center support as well as multilingual support agents to cater to the needs of your diverse customer base by contacting IdeasUnlimited, a global support services provider.

Sustainable Hacks to Create a Green Business

Sustainable Hacks to Create a Green Business

By | Business Improvement, Business Sustainability | No Comments

Being eco-friendly doesn’t have to be hard for a business owner.

Sustainability is vital for us companies to move forward in the future. Because of fossil fuel depletion, carbon dioxide emissions and the increasing costs of energy and water, business owners are making smarter decisions to be eco-friendly. Want to get started with your company? Here are four hacks to create a green business.

Green Cleaning

First, many cleaning products are toxic to the environment. This is why it pays to replace cleaning supplies with eco-friendly brands. “Some of [the green brands] may seem pricey but many are concentrated and will save money in the end,” explained Marla Tabaka. “The benefits include improved health, increased clarity, a reduction in allergic reactions and a healthier planet. A small price to pay.”

Green Packaging

Second, consider how to mail and ship products for wholesale or retail. PlasticsToday reported that there has been a trend toward sustainable packaging for shipping. Clare Goldsberry wrote, “Recycled content packaging is projected to have a significant share in the green packaging market. This segment has gained popularity owing to its benefits associated with reduced energy consumption and reduced carbon footprint.”

Green Travel

Third, make smart choices about how you travel for your business. Search USGBC for LEED Certified hotels that use renewable energy. Leave a light carbon footprint by not getting your hotel bed sheets changed daily, taking short showers, and turning off lights. During downtime, apps like GreenConcierge have eco-friendly tours of London and Paris for seeing the sites, going shopping, and dining out.

Green Communication

Finally, this is one of our favorite hacks to create a green business. Communicating with teams online allows companies to work across the globe without having to meet face-to-face. Use email as much as possible instead of printed letters. Use a video call system like Skype for meetings instead of traveling. Want to create an entirely online team? The support services at IdeasUnlimited offer 24/7 call center support, multilingual support, backend support, operational support, and more!

These four recommendations are just the tip of the iceberg when it comes to hacks to create a green business. Which ones are YOUR favorites? Comment below with your suggestions!