Is Administrative Support a Productivity Asset?

Administrative support plays an important role in keeping an office and its employees on track. A social media based survey by Staples showed two-thirds of the respondents believed that administrative assistants and administrative support are most relevant in keeping everyone and everything together in an office.

Administrative support includes a number of responsibilities, organizational tasks, and secretarial duties performed by administrative assistants, to make sure that the office operations keep running efficiently and effectively. This support then extends to the office employees, clients, and other stakeholders as well. When competently done, administrative support translates into smooth business operations, resulting in higher chances of success. As all departments and stakeholders are held together by the administrative department, professional administrative support is a productive asset for the company while the opposite is a liability.

Some industries require administrative staff to have specialized knowledge and skills, but generally administrative support requires a skillset which can be modified and scaled as per the needs of the business, manager, and office. Some of the baseline skills required are:

Communication Skills

Communication skills are crucial for providing administrative support to a business. Oral and written interaction with vendors, team members and clients across several mediums make up a major share of administrative duties.

Therefore, it is very important that the administrative support personnel of your company are proficient in handling different forms of communication across different channels. They should be skilled in handling sensitive client and partner communication. With remote workforce becoming a norm, an administrative assistant should be able to effectively communicate with remote workers too. Additionally, in order to enhance the company productivity, they should be able to provide omnichannel communication support to in-house and remote team members, company operations, vendors and customers in the languages required by your business.

This comprises of every task related to:

Answering Telephones
Providing customer support
Handling client correspondence and client relations
Handling internal correspondence
Performing receptionist service

Technical Skills

Similarly, the administrative staff also needs to be adept at a number of technological tools to be a productive asset of the company, keeping the company up-to-date and managing documentation well. As businesses are going international and becoming technically diverse, these tasks could also include customer relationship management, managing customer support services, and acting as a virtual helpdesk, along with facilitating a remote workforce.

The administrative staff has to have a firm grasp of Microsoft Office, popular web browsers, computer software, and operating systems to perform their duties well and to support others in conducting business operations. Some basic skills necessary are listed below:

Data entry
Document management
Office records maintenance
Data input for CRM
Customer support services
Research and presentation
Office calendar maintenance
Video conferencing and voicemail setup
Virtual helpdesk

Organizational Skills

Administrative support services are the backbone of a business. The administrative staff needs to demonstrate strong organizational skills in performing their own duties and also to help provide an ordered working environment to the entire office. This involves creating and managing team schedules and events and maintaining a filing system that is convenient for all.

Office schedule management
Boss’ schedule management
Billing, filing and inventory
Events calendar management
Employee management
Task management
Bookkeeping
Employee leave and shift swaps management

Strategic Planning: Time and Resources

IdeasUnlimited has experienced professionals well-versed in handling various specialized softwares for the Finance & Investments Industry, some of which are:

Coordinating events, appointments and schedules
Making travel arrangements
Monitoring and supervising office operations
Managing client relations
Intermediation and negotiation skills
Planning and training
Managing employee relations

It is important to note that as the nature, goals and style of business change, the scope of these administrative support services also varies accordingly. A lot of services and ways of performing tasks have evolved over time owing to technological progress and globalization. Therefore, to make sure your administrative staff is helping you promote your business, it is crucial to hire the right staff that suits your business type.

IdeasUnlimited can take care of your hiring needs and provide you with dynamic and skilled administrative support and virtual personal assistant support services to manage correspondence, documents, schedules and staff.

Top Human Resource

In nine years of operations, we have streamlined our specially designed and all-inclusive recruitment, onboarding, and training process to ensure optimum skill development, complete reliability, and continued growth of our human capital.

IdeasUnlimited provides top quality human resource to all its clients
The IdeasUnlimited Edge in Global Support Services

With IdeasUnlimited as your extended team to provide support services globally, you no longer need to invest in setting up HR, marketing, customer service, and finance departments since we can effectively take care of all your needs, allowing you to grow your business and increase productivity.

Our unique value proposition combines skilled human resource, management, and monitoring with the best-in-class technology and softwares to provide you solutions tailored especially for your business requirements.

Working in the remote industry for the last nine years, IdeasUnlimited has perfected its recruitment process to hire the top remote workers. Through our remote workforce optimization strategy, we avoid the common pitfalls of remote management, identify the best workers, and keep them motivated to work with us long term.

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