Administrative support plays an important role in keeping an office and its employees on track. A social media based survey by Staples showed two-thirds of the respondents believed that administrative assistants and administrative support are most relevant in keeping everyone and everything together in an office.
Administrative support includes a number of responsibilities, organizational tasks, and secretarial duties performed by administrative assistants, to make sure that the office operations keep running efficiently and effectively. This support then extends to the office employees, clients, and other stakeholders as well. When competently done, administrative support translates into smooth business operations, resulting in higher chances of success. As all departments and stakeholders are held together by the administrative department, professional administrative support is a productive asset for the company while the opposite is a liability.
Some industries require administrative staff to have specialized knowledge and skills, but generally administrative support requires a skillset which can be modified and scaled as per the needs of the business, manager, and office. Some of the baseline skills required for such support are:
Communication skills are crucial for providing administrative support to a business. Oral and written interaction with vendors, team members and clients across several mediums make up a major share of administrative duties.
Therefore, it is very important that the administrative support personnel of your company are proficient in handling different forms of communication across different channels. They should be skilled in handling sensitive client and partner communication. With remote workforce becoming a norm, an administrative assistant should be able to effectively communicate with remote workers too. Additionally, in order to enhance the company productivity, they should be able to provide omnichannel communication support to in-house and remote team members, company operations, vendors and customers in the languages required by your business.
This comprises of every task related to:
Similarly, the administrative staff also needs to be adept at a number of technological tools to be a productive asset of the company, keeping the company up-to-date and managing documentation well. As businesses are going international and becoming technically diverse, these tasks could also include customer relationship management, managing customer support services, and acting as a virtual helpdesk, along with facilitating a remote workforce.
The administrative staff has to have a firm grasp of Microsoft Office, popular web browsers, computer software, and operating systems to perform their duties well and to support others in conducting business operations. Some basic skills necessary are listed below:
Administrative support services are the backbone of a business. The administrative staff needs to demonstrate strong organizational skills in performing their own duties and also to help provide an ordered working environment to the entire office. This involves creating and managing team schedules and events and maintaining a filing system that is convenient for all.
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IdeasUnlimited has experienced professionals well-versed in handling various specialized softwares for the Finance & Investments Industry, some of which are:
It is important to note that as the nature, goals and style of business change, the scope of these administrative support services also varies accordingly. A lot of services and ways of performing tasks have evolved over time owing to technological progress and globalization. Therefore, to make sure your administrative staff is helping you promote your business, it is crucial to hire the right staff that suits your business type.
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