Call Center Support Services

IdeasUnlimited has worked for 10 years as a call center support provider with a vast array of industries, ranging from retail to telecommunications to healthcare, so it is best equipped to take your business to the next level. Our call center support acts as a seamless extension of your business, adopting your brand voice and presenting a consistent brand image.

We offer a diverse range of customer service center options. Our 24 hour call center support ensures your business is never out of touch with your customers — available after hours, on weekends, and even during holidays.

To stay ahead of the curve and earn the loyalty of your target market, invest in an improved customer service center, especially an after hours call center. Let IdeasUnlimited assist you by providing customized call center support that is flexible, scalable, and versatile.

Customer Service Center

In order to stay competitive and satisfy customer expectations, all businesses, big or small, must provide an all-inclusive customer support option to their clients/customers. With IdeasUnlimited, you can be sure that the customer care center services are top-notch.

We manage inbound and outbound customer service for maximum conversion to sales and provide after-sales care to ensure all customer interactions are positive, increasing customer retention and enhancing brand loyalty.

Enterprise-Grade Business VoIP Solution

We have partnered with a third-party turnkey business VoIP provider to ensure you get the most up-to-date basic and advanced features of an enterprise-grade PBX in all your projects. We provide IVR, inbound and outbound calling, unlimited extensions, advanced call analytics, and much more in our call center support solution!

Our VoIP is the best option whether you want to hire seasonal customer support or a 24 hour call center.

Telemarketing & Lead Generation

Our expert sales team is well-equipped to provide cold calling and lead generation services (based on Mailchimp) for both B2C and B2B sales to ensure that your sales and acquisition targets are achieved.

Cross-Selling & Up-Selling

Each call center operator at IdeasUnlimited is well-versed in selling upgrades or other products or services from the range offered to maximize the customers’ share of wallet. Our customer service center representatives are also trained to upsell after resolving customer queries.

Order Processing

Taking orders live across multiple channels and entering them into your database or CRM system, IdeasUnlimited allows you to deal with rush periods like the holidays and sales to ensure timely delivery. Our after hours call center and 24 hour call center support increases your business reach by allowing order placement after working hours and, hence, global order processing.

Healthcare Call Center

Invest in a healthcare call center so you can provide your patients with a better experience and better value—becoming a key player in your field. We provide experienced top-quality US-based healthcare call center agents, so our workers will meet all regulatory requirements—especially HIPAA Compliance—for your projects.

Multilingual Support

Our multilingual support services allow you to communicate seamlessly with your customers in a vast array of European, Asian, and South American languages. Our bilingual call center, bilingual legal assistant, multilingual medical assistant, real estate virtual assistant services, and other such support services can greatly impact your productivity.

Call us today to get a customized multilingual customer service center for your business!

Administrative Support

IdeasUnlimited provides administrative support services to free up your time to focus on your core business operations.

Technical Support

Skilled technical support experts at the IdeasUnlimited customer service center provide troubleshooting for tier 1 and tier 2 issues. Our live chat call center support coupled with omnichannel inbound and outbound customer service ensure that your customers feel valued and return again and again.

Answering Service

Our 24 hour telephone answering receptionist service manages the omnichannel customer experience to retain, nurture, and grow your customer base.

Billing & Collections

Whether it is invoice data entry, processing, billing, or collections of due invoices in a timely manner, we offer suitable call center support solutions to enhance your cash flow and reduce incidence of bad debts, a common nuisance across all industries.

Webinar Hosting

IdeasUnlimited helps you plan, promote, run, and get feedback on your webinars, providing an impressive range of functionalities.

Survey & Market Research

Gather detailed market information regarding your brand image, customer base, customer satisfaction levels, market share, areas of improvement, and much more to increase productivity and increase sales by using our call center support services.

Other Services

IdeasUnlimited provides a wide variety of other call center support services ranging from reservations and bookings to fundraising, to tracking services, virtual PA service, customer service for ecommerce sales, and much more! Contact us to get more details about what we can do for you.

At IdeasUnlimited, each call center operator is trained for enhancing customer relationships, ensuring satisfaction, and increasing retention. You can choose dedicated or shared agents, customized plans for fluctuating or seasonal communication volumes, bilingual customer service and multilingual support teams to cater to a broader customer base.

Click here to listen to the profile recordings of our skilled call center support agents.

4000+ Completed Projects

400+ Valued Clients

5000 Staffed Professionals

24/7 Global Coverage

Working with a range of global clients from myriad industries, we have experience in using different software applications and tools. Here are some of the tools that we’ve used in the past:

Top Human Resource

In ten years of operations, we have streamlined our specially designed and all-inclusive recruitment, onboarding, and training process. This ensures optimum skill development, complete reliability, and continued growth of our human capital.

IdeasUnlimited provides top quality human resource to all its clients

Some of Our Satisfied Clients

Contact Us

We are available to answer any queries, provide you with more information, and create the most effective solution to suit your business support requirements.

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Schedule an appointment to determine how we can optimize your operations

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