Services

Channels & Coverage

Options

Our Edge

Channels & Coverage

_________________________

Omnichannel Support

_________________________

Customers contact organizations through multiple channels in their lifecycle, so it is absolutely crucial that they have a seamless and consistent interaction in every single instance, across all channels.  IdeasUnlimited synchronizes all nodes of customer engagement to ensure a consistent personalized brand voice at all stages of the customer experience.

Omnichannel Strategy

_________________________

Phone

Email/Ticket

Live Chat

Social Media

Text

Mobile Application

Video

Fax

Coverage

_________________________

IdeasUnlimited offers 24/7 Coverage, covering the US timezone, UK timezone, Australian timezone, and offering sporadic coverage too.

Our 24 hour call center support ensures there is zero downtime, with shifts of employees working in each time zone to ensure there is never a time when your business is out of touch with its stakeholders. You can opt for our inbound call center solution or outbound call center services for any of these time zones.

In case you need our support only in specific sets of hours—for instance call handling services at the beginning and end of the day to deal with the larger volumes of calls, IdeasUnlimited also provides sporadic coverage. Call us, we definitely have a package that best suits your needs.

Top Human Resource

_________________________

In eight years of operations, we have streamlined our specially designed and all-inclusive recruitment, onboarding, and training process to ensure optimum skill development, complete reliability, and continued growth of our human capital.

IdeasUnlimited hires top human resource through an extensive recruitment process, manages them using a three-tier framework, and trains them regurlarly

Some of Our Satisfied Clients

_________________________

Contact Us

________________________

We are available to answer any queries, provide you with more information, and create the most effective solution to suit your business support requirements.

Call Us

Not sure whether we can help you? Talk to our team and get instant answers

Get Expert Advice

Schedule an appointment to determine how we can optimize your operations

Email Us

Drop us an email listing your needs and we'll get back to you

IdeasUnlimited has HIPAA Certified Agents
IdeasUnlimited is EU GDPR Compliant

2010 – 2018 OSB Provider LLC