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Channels & Coverage

Omnichannel Support


Customers contact organizations through multiple channels in their lifecycle, so it is absolutely crucial that they have a seamless and consistent interaction in every single instance, across all channels.  IdeasUnlimited synchronizes all nodes of customer engagement to ensure a consistent personalized brand voice at all stages of the customer experience.

You will get the same quality of service if you hire seasonal customer support, after hours call center support, or a 24 hour call center.

Omnichannel Strategy


Phone

Email/Ticket

Live Chat

Social Media

Text Msg

Mobile App

Video

Fax

Coverage

The timezones covered by IdeasUnlimited

Our 24 hour call center support ensures there is zero downtime, with shifts of agents working in each time zone to ensure there is never a time when your business is out of touch with its stakeholders. In case you need our support only in specific sets of hours—for instance call handling services at the beginning and end of the day to deal with the larger volumes of calls, IdeasUnlimited also provides sporadic coverage.

Hire seasonal customer support from IdeasUnlimited to handle rush periods, an after hours call center, or a 24 hour call center depending on your business’ needs. Call us, we definitely have a package that best suits your needs.

Top Human Resource

In nine years of operations, we have streamlined our specially designed and all-inclusive recruitment, onboarding, and training process to ensure optimum skill development, complete reliability, and continued growth of our human capital.

IdeasUnlimited provides top quality human resource to all its clients

Some of Our Satisfied Clients

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