Coverage & Options

24/7 Coverage

The timezones covered by IdeasUnlimited

IdeasUnlimited provides ecommerce support services across all time zones and even on an as-needed basis.

Omnichannel Support

Phone

Email/Ticket

Live Chat

Social Media

Text Msg

Mobile App

Video

Fax

Our team synchronizes omnichannel ecommerce customer support to ensure a consistent brand voice. This is invaluable for building customer loyalty and increasing the customer’s share of wallet.

Options

Physical & Remote Service


Our highly qualified agents can support you from our physical locations in the Philippines and Pakistan (25-seat centers can also be opened in Texas, USA). Another option is for our global remote workforce to provide you with expert remote ecommerce support services. Alternately, you can go for a suitable combination of call center and remote agents.

Resources


You can hire dedicated resources for designated hours or assign ecommerce support tasks to our flexible resources to complete in their own time. You can also subscribe for an as-needed monthly service, invaluable for dealing with seasonal business fluctuations. You get flexibility and fast scalability with IU ecommerce support services.

Business VoIP Solution


We have partnered with a third-party turnkey business VoIP provider to ensure you get the most up-to-date basic and advanced features of an enterprise-grade PBX. We provide IVR, inbound and outbound calling, unlimited extensions, advanced call analytics, and much more with our ecommerce support services!

Top Human Resource

In nine years of operations, we have streamlined our specially designed and all-inclusive recruitment, onboarding, and training process to ensure optimum skill development, complete reliability, and continued growth of our human capital.

IdeasUnlimited provides top quality human resource to all its clients

Some of Our Satisfied Clients

Contact Us

We are available to answer any queries, provide you with more information, and create the most effective solution to suit your business support requirements.

Get Expert Advice

Schedule an appointment to determine how we can optimize your operations

Email Us

Drop us an email listing your needs and we'll get back to you