Overview

Services

Our Edge

German Services

_________________________

Utilizing top-of-the-line technologies, IdeasUnlimited provides a range of options for German customer service. We can customize a solution for you whether you are a small business or a large organization expanding your services geographically.

Omnichannel Support

  • Our German customer service representative can handle omnichannel inquiries about your products and services effectively. From live chat to emails to calls, text messages, and social media inquiries, IU provides German omnichannel support through its customer service center.

24/7 Call Center Support

  • IdeasUnlimited provides 24 hour call center support. You can now stay in touch with your customers after business hours, 24/7/365. Not only does this ensure there are no delays in handling urgent issues, it also allows you to deal with customers operating in different timezones.

German Customer Service

  • Utlize our German customer service to get a competitive edge, with sole access to a niche customer base and market segments from all over the world.
  • IdeasUnlimited’s multilingual support is not only more cost-effective than setting up an in-house customer care center, it ensures skilled customer support, increasing retention rates and customer lifetime value.

Help Desk / Technical Support

  • Contact Ideasunlimited for technical support for your products and services in both English and German.
  • Our agents can provide ecommerce support for your websites, taking care of product listing, product fulfillment, customer support, and shopping cart issues.

Telemarketing Support

  • IU agents can handle cold calling as well as follow up on warm leads to increase your conversion rate. We can handle both B2C and B2B sales.

Multilingual Transcription Services

  • Get professionally formatted summary reports and minutes of the meeting from our remote team by using our multilingual transcription services. This will free up your time for value-adding activities and thus, help you grow your business.

Multilingual Translation Services

  • We provide real-time translation services from German to English and vice versa through calls or live chats. You can even schedule a remote interpreter to communicate more effectively with existing and potential customers in German. Contact us today for customized multilingual support services that suit your requirements.

German Receptionist Service

  • Hire an IU German call center operator to handle all your calls, emails, schedule, and documentation. This agent can be invaluable while communicating with internal team members and vendors who do not speak English as their first language.

Data Entry & Analysis

  • Utilize our German administrative support assistant to conduct data entry, data cleansing, and rich data analysis for better insights into your business. You can even opt for periodic customized reports based on your requirements.

Customer Database Management

  • Our trained remote team member can manage your customer database, ensuring correct information entry and retrieval and timely updates. We can seamlessly adjusting to whichever software you prefer based on your business’ requirements.

Customer Feedback Management

  • Adhering to specified protocols, our call center operator can reach out to your customers to get feedback through surveys and questionnaires on their experience and their perception of the services they received.
  • This will be recorded and updated in your databases, giving you actionable insight into the quality of service you are providing.

German Virtual Assistant

  • Hire an IU multilingual virtual assistant to manage your brand image across all relevant platforms. The assistant can provide a receptionist service, provide administrative support, handle customer inquiries, and do much more!

Bilingual Legal Assistant

  • Get a qualified bilingual legal assistant to help you navigate the complexities of setting up and operating your business in Germany.

Find out more about our multilingual support services and call center support services to make a more informed decision about utilizing IdeasUnlimited to grow and transform your business.

Audio Recordings

_________________________

IdeasUnlimited has a vast pool of experienced professionals with advanced linguistic skills and practical experience of German customer service in varied industries.

In order to listen to the profile recordings of our bilingual workers and get a better idea about the kind of talent we provide, please click here.

You can listen to the profile recording of one of our German-speaking agents below:

Katja – German

English plus German CSR, Research, Phone, Email, Chat, Photo Editor, MS Office

Our Promise

_________________________

IdeasUnlimited has qualified, trained, and experienced customer service representatives for all timezones, regions, and major languages. We assist you in meeting the demands of your diverse customer base without compromising on quality or professional ethics.

High-Quality Interaction

Our experienced bilingual staff works dedicatedly to enhance your interactions with your customers, ensuring satisfaction and increasing retention rates. Get IU German support to have hassle-free vendor dealings, and more effective communication with internal staff to avoid time lags and confusions.

Management & Monitoring

We continually manage and monitor our projects for quality assurance, consistency, efficiency, and achieving the desired results for our clients.

Data Security

All confidential data pertaining to your organization and your stakeholders will always be safeguarded in accordance with the relevant regulatory requirements.

Top Human Resource

_________________________

In eight years of operations, we have streamlined our specially designed and all-inclusive recruitment, onboarding, and training process to ensure optimum skill development, complete reliability, and continued growth of our human capital.

IdeasUnlimited hires top human resource through an extensive recruitment process, manages them using a three-tier framework, and trains them regurlarly

Some of Our Satisfied Clients

_________________________

Contact Us

________________________

We are available to answer any queries, provide you with more information, and create the most effective solution to suit your business support requirements.

Call Us

Not sure whether we can help you? Talk to our team and get instant answers

Get Expert Advice

Schedule an appointment to determine how we can optimize your operations

Email Us

Drop us an email listing your needs and we'll get back to you

IdeasUnlimited has HIPAA Certified Agents
IdeasUnlimited is EU GDPR Compliant

2010 – 2018 OSB Provider LLC