Healthcare Call Center Services

IdeasUnlimited provides a range healthcare call center support services. We can customize a solution to suit the size and needs of your practice and organization.

Medical Billing Services & Payment Management

Our trained remote team can

  • follow up on your patient payments and handle collections
  • manage vendor account payables and lower the bad debt ratio
  • process US medical billing, following up on health insurance claims for the payment to the healthcare provider

At IU’s healthcare call center, medical billing and coding services are tailored to avoid insurance payment rejections.

Medical Coding Services

IdeasUnlimited frees you from the hassle of medical coding, with our remote workforce efficiently and accurately providing this time-consuming support service.

At IU’s healthcare call center, both the medical coder and biller work effectively together to avoid insurance payment rejections. Our medical coders are also qualified in auditing medical records and re-filing insurance claims in case of rejections.

24/7 Call Center Services

IdeasUnlimited provides 24 hour healthcare call center support. You can now stay in touch with your patients, vendors, suppliers, and customers after business hours, 24/7/365. Not only does this ensure there are no delays in communicating emergencies to providers, it allows you to deal with stakeholders operating in different timezones.

In addition, we offer weekend and holiday support as well as after hours call center support.

Medical Help Desk / Technical Support

IdeasUnlimited’s healthcare call center can provide medical companies with helpdesk support. Our virtual technical support agents can provide troubleshooting assistance for your medical devices, machines, and supplies.

Medical Administrative Support

Our healthcare administrative assistant can manage your daily administrative tasks, communicate with patients and vendors, manage referrals, and maintain work calendars.

Medical Receptionist Service

Our healthcare call center operator can act as your medical receptionist, fielding calls in busy business hours and making appointments. He or she can handle scripted as well as non-scripted calls, whether inbound or outbound, being proficient at handling physicians and other staff.

We also provide after hours call center support and agents for seasonal holidays.

Data Entry & Analysis

Utilize our medical support assistant to conduct data entry, data cleansing, and rich data analysis for better insights. You can opt for periodic customized reports based on your requirements.

Telemarketing Support

IU agents can handle cold calling to physicians, hospitals, and other medical organizations to stock, prescribe, and use your pharmaceutical products, medical supplies and devices.

Medical Transcription Service

Professionally formatted reports are created from audio recordings by our remote team to free up your time for value-adding activities. We also offer multilingual transcription services.

EMR/EHR Integration Service

Our trained remote team will keep your EMR system updated with patient data, seamlessly adjusting to whichever EMR/EHR software you prefer based on your requirements.

Patient Management

IU agents can manage all patient interactions, providing them accurate and timely information and connecting them to the relevant staff member(s) without delay.

Our medical assistant can also manage your patient database, ensuring correct information entry, retrieval, and updates.

Appointment Scheduling

Our medical remote team can manage the schedules of your staff and book appointments for patients accordingly.

IU agents can also support consultancies and data repositories. They can make efficient use of your databases to inform patients of locations and office hours for doctors/laboratories that best suit their requirements. Once all the patient’s queries are handled, our call center operator will book an appointment.

Appointment Reminders & Rescheduling

Your medical facility’s staff is no longer required to call each and every patient to confirm appointments in order to reduce the incidence of no-shows. Our healthcare call center support services include issuing appointment reminders through calls, messages, and emails.

Once patients have come in for their initial appointments, allow our medical virtual assistants to handle follow-up scheduling and reminders. These reminders can be customized according to the type of appointment, location, and if any pre-test or procedures are needed.

Physician and Facility Referral Services

IdeasUnlimited healthcare call center agents can consult your database of services, credible facilities, and specialist practioners to provide inquiring patients relevant information. Patients can be referred according to physicians’ credentials, availability of appointment slots, and availability of other medical and laboratory services.

Post-Discharge Follow-up

Adhering to your specified protocols, patient data and reports will be entered to the designated databases. Patients will be contacted after being discharged to ensure compliance with physician instructions and to schedule follow-up appointments.

Patient Feedback Management

Our healthcare call center operator can reach out to your patients to get feedback through surveys and questionnaires on their experience and their perception of the treatment they received. This will be recorded and updated in your databases, giving you actionable insight into the quality of service you are providing.

Multilingual Support Services

Use our multilingual support services and schedule a remote interpreter to communicate more effectively with patients and specialists speaking different languages. This will give you a competitive edge, with sole access to a niche patient base and specialists from all over the world.

Save both time and money by using our multilingual call center services to communicate with better quality and cheaper vendors who speak different languages.

Medical Translation

IdeasUnlimited provides multilingual translation services and other backend support, enabling you to cater to patients, clients, and vendors from various backgrounds.

Insurance Verifications

Do not waste any more time waiting on hold with insurance providers for insurance verifications. Rather, utilize our call center support solutions.

Omnichannel Support

Our healthcare call center can field inquiries from all channels—calls, emails, text messages, faxes, social media, etc. An IU medical virtual assistant can manage your brand image across all relevant platforms.

Our Promise

High-Quality Interaction

Our healthcare call center agents work to enhance your interactions with your patients, vendors, and medical staff, ensuring satisfaction and increasing retention rates.

Software Expertise

At IdeasUnlimited, our agents utilize your preferred EMR/EHR and coding/billing platforms to suit the needs of your business and to create a smooth process of patient management and payment collections.

Management & Monitoring

We continually manage and monitor our projects for quality assurance, consistency, efficiency, and achieving the desired results.

Data Security

All confidential data pertaining to your organization and your patients will always be safeguarded in accordance with the relevant regulatory requirements.

Important Credentials

DRS Camera Facility at IdeasUnlimited

Top Human Resource

In ten years of operations, we have streamlined our specially designed and all-inclusive recruitment, onboarding, and training process to ensure optimum skill development, complete reliability, and continued growth of our human capital. Each medical support assistant is handpicked and trained to deliver productivity par excellence.

Work with IdeasUnlimited to get resources best suited to your business requirements.

IdeasUnlimited provides top quality human resource to all its clients

Some of Our Satisfied Clients

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