IdeasUnlimited is a Global Business Support and Solutions Provider looking for Work from Home (WFH) agents for our project. Currently, we need technical support representatives (Tier-1) who can speak English and French fluently. We offer stable WFH positions to professionals who are looking for long-term careers in this industry.
Main Job Duties:
- Tier-1 technical support via phone, email, and chat platforms.
- Relevant troubleshooting and escalation.
- Relevant administrative and coordinative work.
- Excellent fluency in English and French languages.
- At least six months of technical support (Tier-1) experience.
- At least six months of experience with an email ticketing platform (tested on this).
- Some sort of experience with any CRM platform.
- Must be efficient with at least basic skills in word and excel.
- Stable internet connection of at least 10 Mbps.
- A headphone with a microphone (preferably a noise canceling one).
- Reliable computer device (at least 8 GB Ram).
- Power and internet back up (if needed).
Availability: Part-time shift available in Paris Time Zone (Central European Summer Time). People who are willing to work over the weekend and during graveyard shifts are encouraged to apply.
Important Note: This is a career-level WFH opportunity. We are a US-based company and you will be requested to go through our recruitment process and provide the relevant legal documents if hired.
Our company is an equal opportunity employer. We are proud of our diversity and would like all of our workers to have the same values. We welcome work from home parents, students, people with disabilities, and veterans to apply, if suitable. Good luck!