Channels & Coverage
Customers contact organizations through multiple channels in their lifecycle, so it is absolutely crucial that they have a seamless and consistent interaction in every single instance, across all channels. Our multilingual call center support services synchronize all nodes of customer engagement so a consistent personalized brand voice is projected to customers from all over the globe.
Our 24/7 multilingual support ensures there is zero downtime, with shifts of employees working in each time zone to ensure there is never a time when your business is out of touch with its stakeholders. You can opt for our inbound call center service or outbound call center solution for any of these time zones.
In case you need our support only in specific sets of hours—for instance inbound call handling at the beginning and end of the day to deal with the larger volumes of calls, IdeasUnlimited also provides sporadic coverage. Call us, we definitely have a package that best suits your needs.
Top Human Resource
Working in the remote industry for the last eight years, IdeasUnlimited has perfected its remote workforce optimization strategy to hire the top remote workers, manage them effectively, and keep them motivated to work with us long term.
With everything from comprehensive skills tests to detailed background, experience, and legal checks as part of our rigorous recruitment procedure, we ensure we hire the top remote team. Our subsequent three-tier management and ongoing training ensures optimum skill development, complete reliability, and continued growth of our human capital.
Some of Our Satisfied Clients
We are available to answer any queries, provide you with more information, and create the most effective solution to suit your business support requirements.
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