IdeasUnlimited has served for over 13 years as an exceptional call center support service provider for a vast array of industries, including e-commerce, information technology, retail, telecommunication, healthcare, and many others. Our call center support services become a seamless extension of your organization and are easily scalable whether you need a call center solutions for a small business or an enterprise-grade support infrastructure.
Call Center Services
WIDE RANGE OF SERVICES
Customer Support
Highly trained staff providing omni-channel coverage 24/7 across inbound and outbound customer service operations for companies of all scales.
Answering Service
Becoming the voice of your business to represent the brand with a 24 hour answering service utilizing native English (US based) and multilingual proficiencies.
Technical Support
Augment your SaaS by integrating our technical support teams to assist your customers with troubleshooting, installation as well as software & hardware maintenance.
Sales Support
Our highly trained sales teams grow your business by providing consistent and responsive appointment setting, upselling and lead generation services.
Multilingual Support
Overcome language barriers and grow your business beyond your borders with agents who are fluent in all major languages across the globe.
Admin Support
Improve your productivity and efficiency by delegating to our trained admin support teams that are ready to take care of all your cumbersome tasks on the spot, 24/7.
Research & Data
Plan winning strategies through a better understanding of your business by diving deeper into data and insights, analyzed by our experts in data analytics.
Booking & Reservation
Smoothly handle reservation services through our call centers. Our agents are able to provide fast and reliable booking services for your customers.
4000
Projects Completed
1000
Trusted Clients
5000
Professional Staff
24
Global Support
Enterprise Grade Facilities
IdeasUnlimited’s services are geared for zero-downtime. Our call center sites are retrofitted with uninterrupted power supply, cloud storage, and disaster recovery tools, that ensure 24/7 responsiveness. With multiple teams operating from different call center clusters, we provide support services for clients all over the world, regardless of time-zone. Our robust infrastructure helps achieve an industry leading customer satisfaction rating for all our clients.
With a diverse selection of customer service options, IdeasUnlimited is the definitive call center service provider for all your business needs to ensure that you are never out of touch with your customers. Our call centers and remote agents provide maximum value and flexibility so you can get the most out of your support services.
Technology Experience
Business VOIP
RingCentral, Nextiva, DialPad, 8×8, Vonage, Clouddesk, Open PBX, Google, Skype, Grasshopper, GoToConnect and others.
Ticketing & Communication
Zendesk, Freshdesk, Zoom, Slack, Microsoft, Google Workspace, Hubspot, Zoho, Gorgias, Jira
CRM & Marketing
Salesforce, Zoho, Hubspot, Pipedrive, Bitrix24, Marketo, Microsoft, Mailchimp, AgileCRM, Drip, Activecampaign, Constantcontact, Bitrix24, Freshworks
Retail Management Software
Alibaba, Amazon, eBay, Woo commerce, Shopify, Dropified, Bidcommerce, Godaddy, Square
Project Management & Bookkeeping
Teams, Gsuite, Monday, Trello, Wrike, Zoho, Quickbooks, Xero, Freshbooks
Booking & Reservation Software
Google Flights, FareHarbor, Checkfront, Expedia, Priceline and much more.
GET IN TOUCH
We’re ready to take your business to the next level!
Contact our sales team today for a customized quote.
