For more than a decade, the IdeasUnlimited team has helped hundreds of clients build better businesses by providing the highest quality support services.
About Us
Our company is a collaboration of remote and onsite expertise. By staying at the forefront of innovation, we have created hundreds of success stories that turn small businesses into global competitors. While we offer a wide range of call center, omnichannel, virtual assistant, and multilingual support, our team’s focus has always been singular; delivering high-quality results.
13
Years of Experience
1000
Clients Served
8
Countries Reached

2010
The business was established in August 2010

2011
The first remote team was established

2015
Moved headquarters to Texas, USA

2016
Opened a call center location in Houston, TX

2017
Opened call center locations in Pakistan & Philippines

2019
Established one more call center in Philippines

2019
Awarded top call center company

2019
Awarded top Houston company - IT & Business services by Clutch

2020
Opened its fourth call center location in Philippines

2021
Certified as MBE with the city of Houston

2022
Achieved milestone of having served 1000 clients

2023
Established "The Digital Edge" a marketing agency.

2024
Opened a call center location in Davao, Philippines.

2025
Opened a call center location in Laguna, Philippines.
Our Management

Shahzad Yaqoob
Founder & CEO

Ashley Hayre
Regional Manager

Allena Cruz
Regional Manager

Mehwish Naeem
Operations Manager

Ahmed Raza
Operations Executive

Ivy Joy
Payroll Executive

Rolando S. Suello Jr.
Regional Project Coordinator

Catherine Palmares Janeo
Regional Project Manager

Sasha Khan
Accounts Executive

Mashaim Wahid
Senior Sales Executive

Danish
Assistant HR Admin Manager
Our Global Network
Our Mission
To provide the highest quality of services by optimizing “our edge” in the industry!