For more than a decade, the IdeasUnlimited team has helped hundreds of clients build better businesses by providing the highest quality support services.
About Us
Our company is a collaboration of remote and onsite expertise. By staying at the forefront of innovation, we have created hundreds of success stories that turn small businesses into global competitors. While we offer a wide range of call center, omnichannel, virtual assistant, and multilingual support, our team’s focus has always been singular; delivering high-quality results.
13
Years of Experience
1000
Clients Served
8
Countries Reached
2010
The business was established in August 2010
2011
The first remote team was established
2015
Moved headquarters to Texas, USA
2016
Opened a call center location in Houston, TX
2017
Opened call center locations in Pakistan & Philippines
2019
Established one more call center in Philippines
2019
Awarded top call center company
2019
Awarded top Houston company - IT & Business services by Clutch
2020
Opened its fourth call center location in Philippines
2021
Certified as MBE with the city of Houston
2022
Achieved milestone of having served 1000 clients
2023
Established "The Digital Edge" a marketing agency.
2024
Opened a call center location in Davao, Philippines.
2025
Opened a call center location in Laguna, Philippines.
Our Management
Shahzad Yaqoob
Founder & CEO
Allena Cruz
Regional Manager
Ashley Hayre
Regional Manager
Mehwish Naeem
Operations Manager
Ahmed Raza
Operations Executive
Ivy Joy
Payroll Executive
Rolando S. Suello Jr.
Regional Project Coordinator
Catherine Palmares Janeo
Regional Project Manager
Sasha Khan
Accounts Executive
Mashaim Wahid
Senior Sales Executive
Danish
Assistant HR Admin Manager
Our Global Network
Our Mission
To provide the highest quality of services by optimizing “our edge” in the industry!
Our Vision
RESULTS
GROWTH
SMILES
Our Values
