Never miss a customer inquiry with IdeasUnlimited! Scalable for both small businesses and large enterprises, our support teams are always ready to keep your brand active 24/7.
24/7/365 with Zero Downtime
With IdeasUnlimited as the voice of your business, you can be assured that your customers are provided the highest quality of support services. Best-in-class technology, global footprints combined with years of experience, our support teams are capable of handling any region with zero down-time. Ideal for SMB’s and critical for enterprise-level businesses, our support services are ready to be deployed quickly at market competitive rates.
Enhance Your Customer Experience
With over eleven years of experience, our trained and professional teams ensure that your customers experience an optimal service.
Handle Peak Business Hours With Ease
With tested processes and multiple support options, we ensure that no call goes unanswered and no customer remains unsatisfied with your brand.
Bolster Your Core Business Service & Products
With customer satisfaction taken care of, we allow businesses to instead invest their time and resources into growing their vital products and services.
Take Advantage of Tools & Technologies
Our team members are fully trained with the latest technologies that can also be easily integrated with your existing tools.
IdeasUnlimited sets itself apart from its competitors thanks to over a decade of experience & having worked with over five hundred clients, over the globe. With our cutting edge support services, we ensure that companies of all types can build a better brand image without overinvesting.
Availability & Flexibility
Our infrastructure is carefully designed to ensure there is zero downtime. With expert teams assigned for all times of day, our services are also available during after hours, weekends and public holidays. For those looking for a more scalable inbound call center solution, we provide flexible packages to help you easily expand or down-scale your customer service operations. With unprecedented versatility, our inbound support is the perfect solution for your business.
Quality Assurance
Inbound support agents at IdeasUnlimited are handpicked by our experienced management. Our thorough screening and training session maximizes the quality of our services. With seasoned team leads and quality monitoring, we ensure that our inbound call services are delivered at enterprise-grade quality, regardless of the scale or size of your business. Whether you are a startup or a global franchise, IdeasUnlimited is an all-encompassing call center solution for your brand.
Modern Tools & Technology
To improve the customer experience and efficiency, IdeasUnlimited’s call centers are outfitted with the latest in IVR, real-time reporting, and call routing solutions. Our unique combination of software and hardware stack is carefully designed to mitigate wait time and solve customer queries rapidly. With our detailed analytics capturing, we also collect feedback and data that helps us not only improve our services for you, but also provide detailed QA reports on a regular basis.
Phone
Reactive customer support service to handle all incoming client calls with 24/7 coverage options for businesses of all scales.
Customer queries, redirection and lead generation services for those looking to stay in touch with customers via email messaging.
Chat
Our support teams can provide live chat services on site or on the CRM of your choice for true omnichannel customer support.
Key Features
Complete Omnichannel Support
With IdeasUnlimited at the helm, all inbound contact activities can be easily offloaded. Whether its phone, email, chat or social, our support facility can become the central hub of all your customer service throughout the year, even during holidays and off-hours. Create your own team or integrate your existing customer support with IdeasUnlimited today by contacting our sales representatives and get a free consultation.
SOFTWARE APPLICATIONS
GET IN TOUCH
We’re ready to take your business to the next level!
Contact our sales team today for a customized quote.
