Call Center Support Services
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After eight years of working as a Global Support Services Provider with a vast array of industries ranging from retail to telecommunications to healthcare, IdeasUnlimited is best equipped to take your business to the next level with our results-driven solutions. At IdeasUnlimited, each call center operator is trained and dedicated to enhancing customer relationships, ensuring satisfaction, and increasing retention, while our 24 hour call center support ensures your business is never out of touch with your customers.
Our call center support is designed to act as a seamless extension of your business, adopting your brand voice, and presenting a consistent brand image. We offer a comprehensive array of support services that will help you attain a competitive edge in your industry.
Customer Service
In order to stay competitive and satisfy customer expectations, all businesses, big or small, must provide an all-inclusive customer support option to their clients/customers. With IdeasUnlimited, you can be sure that the customer care center services are top-notch. We manage product and service inquiries for maximum conversion to sales and provide after-sales care to ensure all customer interactions are positive, increasing customer retention and enhancing brand loyalty.
Telemarketing & Lead Generation
Our expert sales team is well-equipped to provide cold calling and lead generation services (based on Mailchimp) for both B2C and B2B sales to ensure that your sales and acquisition targets are achieved.
Cross-Selling & Up-Selling
Each call center operator at IdeasUnlimited is well-versed in selling upgrades or other products or services from the range offered to maximize the customers’ share of wallet.
Order Processing
Taking orders live across multiple channels and entering them into your database or CRM system, IdeasUnlimited allows you to deal with rush periods and ensure timely delivery. Our 24 hour call center support increases your business reach by allowing order placement after working hours and global order processing.
Multilingual Support
Our multilingual support services allow you to communicate seamlessly with your customers in a vast array of European, Asian, and South American languages. Our bilingual legal assistant, multilingual medical assistant, real estate virtual assistant services, and other such support services can greatly impact your productivity.
Technical Support
Skilled technical support experts at IdeasUnlimited provide troubleshooting for all kinds of problems and develop customized global IT solutions to meet all your backend support requirements.
Billing & Collections
Whether it is invoice data entry, processing, billing, or collections of due invoices in a timely manner, we offer suitable solutions to enhance your cash flow and reduce incidence of bad debts, a common nuisance across all industries.
Webinar Hosting
IdeasUnlimited helps you plan, promote, run, and get feedback on your webinars, providing an impressive range of functionalities.
Answering Service
Our 24 hour answering service manages the omnichannel customer experience to retain, nurture, and grow your customer base.
Survey & Market Research
Gather detailed market information regarding your brand image, customer base, customer satisfaction levels, market share, areas of improvement, and much more to increase productivity and increase sales.
Other Services
IdeasUnlimited provides a wide variety of other call center support services ranging from reservations and bookings to fundraising, to tracking services, healthcare call center services, virtual PA services, virtual receptionist service, customer service for ecommerce sales, administrative support, and much more! Contact us to get more details about what we can do for you.
In order to listen to the profile recordings of our workers and get a better idea of the kind of talent we provide, please click here.
Top Human Resource
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In eight years of operations, we have streamlined our specially designed and all-inclusive recruitment, onboarding, and training process to ensure optimum skill development, complete reliability, and continued growth of our human capital.
Some of Our Satisfied Clients
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Contact Us
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We are available to answer any queries, provide you with more information, and create the most effective solution to suit your business support requirements.
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