Call Center Support Services

In order to stay competitive and satisfy customer expectations, all businesses, big or small, must provide an all-inclusive customer support option to their clients/customers. With IdeasUnlimited, you can be sure that the customer care center services are top-notch. We manage product and service inquiries for maximum conversion to sales and provide after-sales care to ensure all customer interactions are positive, increasing customer retention and enhancing brand loyalty.

We have partnered with a third-party turnkey business VoIP provider to ensure you get the most up-to-date basic and advanced features of an enterprise-grade PBX in all your projects. We provide IVR, inbound and outbound calling, unlimited extensions, advanced call analytics, and much more!

Our expert sales team is well-equipped to provide cold calling and lead generation services (based on Mailchimp) for both B2C and B2B sales to ensure that your sales and acquisition targets are achieved.

Each call center operator at IdeasUnlimited is well-versed in selling upgrades or other products or services from the range offered to maximize the customers’ share of wallet.

Taking orders live across multiple channels and entering them into your database or CRM system, IdeasUnlimited allows you to deal with rush periods and ensure timely delivery. Our 24 hour call center support increases your business reach by allowing order placement after working hours and global order processing.

Our multilingual support services allow you to communicate seamlessly with your customers in a vast array of European, Asian, and South American languages. Our bilingual legal assistant, multilingual medical assistant, real estate virtual assistant services, and other such support services can greatly impact your productivity.

Skilled technical support experts at IdeasUnlimited provide troubleshooting for all kinds of problems and develop customized global IT solutions to meet all your backend support requirements.

Whether it is invoice data entry, processing, billing, or collections of due invoices in a timely manner, we offer suitable solutions to enhance your cash flow and reduce incidence of bad debts, a common nuisance across all industries.

IdeasUnlimited helps you plan, promote, run, and get feedback on your webinars, providing an impressive range of functionalities.

Our 24 hour answering service manages the omnichannel customer experience to retain, nurture, and grow your customer base.

Gather detailed market information regarding your brand image, customer base, customer satisfaction levels, market share, areas of improvement, and much more to increase productivity and increase sales.

IdeasUnlimited provides a wide variety of other call center support services ranging from reservations and bookings to fundraising, to tracking services, healthcare call center services, virtual PA services, virtual receptionist service, customer service for ecommerce sales, administrative support, and much more! Contact us to get more details about what we can do for you.