IdeasUnlimited has served for over 13 years as an exceptional call center support service provider for a vast array of industries, including ecommerce, information technology, retail, telecommunication, healthcare, and many others. Our call center support services become a seamless extension of your organization and are easily scalable whether you need a call center for small business or an enterprise-grade support infrastructure.
WIDE RANGE OF SERVICES
Highly trained staff providing omni-channel coverage 24/7 across inbound and outbound customer service operations for companies of all scales.
Becoming the voice of your business to represent the brand with a 24 hour answering service utilizing native English (US based) and multilingual proficiencies.
Augment your SaaS by integrating our technical support teams to assist your customers with troubleshooting, installation as well as software & hardware maintenance.
Our highly trained sales teams grow your business by providing consistent and responsive appointment setting, upselling and lead generation services.
Enterprise Grade Facilities
IdeasUnlimited’s services are geared for zero-downtime. Our call center sites are retrofitted with uninterrupted power supply, cloud storage, and disaster recovery tools, that ensure 24/7 responsiveness. With multiple teams operating from different call center clusters, we provide support services for clients all over the world, regardless of time-zone. Our robust infrastructure helps achieve an industry leading customer satisfaction rating for all our clients.
With a diverse selection of customer service options, IdeasUnlimited is the definitive call center service provider for all your business needs to ensure that you are never out of touch with your customers. Our call centers and remote agents provide maximum value and flexibility so you can get the most out of your support services.
RingCentral, Nextiva, DialPad, 8×8, Vonage, Clouddesk, Open PBX, Google, Skype, Grasshopper, GoToConnect and others.
Ticketing & Communication
Zendesk, Freshdesk, Zoom, Slack, Microsoft, Google Workspace, Hubspot, Zoho, Gorgias, Jira
Retail Management Software
Alibaba, Amazon, eBay, Woo commerce, Shopify, Dropified, Bidcommerce, Godaddy, Square
Project Management & Bookkeeping
Teams, Gsuite, Monday, Trello, Wrike, Zoho, Quickbooks, Xero, Freshbooks
Booking & Reservation Software
Google Flights, FareHarbor, Checkfront, Expedia, Priceline and much more.