IdeasUnlimited has been providing support services to clients all over the globe for the past eight years, having completed over 4000 projects in a multitude of different industries. We provide a variety of services including call center support services, multilingual support services, virtual assistant services, ecommerce and backend support services, and operations support services.

Our unique value proposition includes 24/7/365 support, flexibility and fast ramp-up options, omnichannel support, cost-effective packages, top call center and remote teams, skilled project management, and best-in-class technology and software applications.

IdeasUnlimited - 24 Hours Call Center Services

IdeasUnlimited offers customization, flexibility, top human and technological resources, and 24 hour call center support across all time zones. The IdeasUnlimited brand is upheld by a well-motivated and trained remote workforce and 24 hour call center team, and avoiding unnecessary overhead and administrative costs to fully benefit our clients.

IdeasUnlimited has eight years of experience in providing the following support services across major industries throughout the globe:

Options

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IdeasUnlimited’s support services cover omnichannel support and come with the freedom to choose a time zone, specific work hours, inbound and outbound call center services, 24 hour call center support, and much more! We can provide you support services from our physical call centers or through our remote team. Depending on your business requirements, you can also opt for a combination of both physical call center services and a remote team.

Physical Call Centers

Our physical call center locations are in the Philippines and Pakistan, with 150 and 25 active seats respectively, where our employees work on site. We are also equipped and registered to open a 25-seat 24 hour call center in the USA. The number of seats can be easily scaled up, depending on your needs.

Remote Workforce

We also have remote workers operating in South Asia, North America, South America, Europe, and the Middle East, who offer specialized services and more flexibility in terms of scalability and the ability to fulfill urgent requirements. IdeasUnlimited can even provide you 24 hour call center support by utilizing our specialized remote workforce.

Combination

You can also opt for a combination of workers from our physical centers and our remote team to allow you the flexibility of scaling up or down the size of your operations based on seasonal fluctuations in your business’ volume.

Our Edge

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Seamless Brand Extension

IdeasUnlimited presents an authentic and consistent extension of your brand image since we work with you to understand your business, products and services, and values.

24/7 Availability

IdeasUnlimited’s 24 hour call center service ensures every opportunity is seized, exponentially increasing the degree of conversion from inquiries to acquisitions.

Omnichannel Support

We manage the omnichannel customer experience to ensure seamless, personalized interactions that translate into greater brand loyalty.

Top Resources

Our specialized personnel undergo rigorous selection and training to deliver the best quality service. Unlike other companies, with IdeasUnlimited you can choose the ‘voice of your company’ that you want your customers to hear!

Variety of Services

Our vast experience with clients from all over the world and divergent industries equips us with the skills and expertise to offer a myriad of services. Call us and we will arrange expert support services for all your needs.

Customization

One size never fits all; call us and we will tailor our services to your exact specifications so you get the most viable solution.

Fast Scalability & Flexibility

Our remote team offers us the unparalleled edge of fast scalability of operations. If you are unsure of your budget or hourly requirements, we have flexible monthly as well as 6 and 12-month contracts.

Business VOIP

We use the best available technology and  have partnered with a third-party turnkey business VoIP provider to provide you with enterprise-grade unlimited inbound, outbound VoIP, IVR, voicemail, call recording, call queue, and other features.

CRM

The latest tools and techniques are used at IdeasUnlimited to ensure customer retention and an increased lifetime value of customers, to significantly improve the bottom line.

Project Management

Our experienced 24/7 project managers carry out all the necessary training, coordination, reporting, and skill development to ensure optimal project execution.

Training Facilitation

We carry out initial and ongoing training and ensure skill development on products, industries, and services as per the client’s requirements.

Virtual Monitoring Platform

Our on-site and remote workers are monitored and we share the project data with our clients in the form of screenshots, activity levels, app and URL usage, etc. on our virtual monitoring platform. You can be assured of getting what you pay for!

Quality Assurance Team

At IdeasUnlimited, we carry out regular quality assurance checks of our systems and projects to assure that we maintain the highest standards of quality in all that we deliver.

Cost-Effective Packages

Our services are competitively priced and the cost savings from working with us guaranteed.

Data Security

At IdeasUnlimited we take data protection very seriously, ensuring stringent compliance with European GDPR and PCI Security Standards Council privacy policy.

ABC Scorecard

Our data analytics team prepares a monthly scorecard analyzing the key stats for your business, close competitors, and overall industry. This is in line with our commitment to help transform and grow your business.

What Our Clients Say About Us

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Some of Our Satisfied Clients

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Contact Us

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We are available to answer any queries, provide you with more information, and create the most effective solution to suit your business support requirements.

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IdeasUnlimited has HIPAA Certified Agents
IdeasUnlimited is EU GDPR Compliant

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