IdeasUnlimited has been providing support services to clients all over the globe for more than nine years, having completed over 4000 projects in a multitude of different industries. We provide a large variety of services.
Our unique value proposition includes 24/7/365 support, flexibility and fast ramp-up options, omnichannel support, cost-effective packages, top call center and remote teams, skilled project management, and best-in-class technology and software applications.
The IdeasUnlimited edge is a well-motivated and trained remote workforce and 24 hour call center team that avoids unnecessary overhead and administrative costs to fully benefit our clients. We provide the following support services across major industries throughout the globe:
A wide range of 24/7/365 call center support services, including customer support, technical support, sales support, quality control, and more!
Customer support, technical support, administrative assistance, and sales support in all the major languages of the world.
Medical administrative support, receptionist service, medical billing and coding, payment management, and much more.
Ecommerce support to make a mark in the marketplace and backend support to free up your time for core activities.
Operational support assistance for accounts management, HR admin, recruitment, and finance.
Skilled virtual assistants in many industries such as real estate, telecommunications, medical, and retail.
IdeasUnlimited’s support services cover omnichannel support and come with the freedom to choose a time zone, specific work hours, inbound and outbound call center services, 24 hour call center support, after hours call center, and much more! We can provide you support services from our physical call centers or through our remote team. Depending on your business requirements, you can also opt for a combination of both.
Our physical call center locations are in the Philippines and Pakistan, with 150 and 25 active seats respectively, where our employees work on site. We are also equipped and registered to open a 25-seat 24 hour call center in the USA. The number of seats can be easily scaled up.
We also have remote workers operating all over the world, who offer specialized services and more flexibility for quickly scaling up in order to fulfill urgent requirements. IdeasUnlimited can even provide you 24 hour call center support by utilizing our remote workforce.
You can also opt for a combination of workers from our physical centers and our remote team. This will allow you the flexibility of scaling up or down the size of your operations based on seasonal fluctuations in your business’ volume. Contact us for a customized solution.
IdeasUnlimited Recognized as a Top Customer Services Firm by Clutch Awards, 2019
Selected from amongst more than 470 global IT and business services firms as a Business Leader in several categories, IdeasUnlimited is proud of achieving this milestone for its 24 hour call center.
”We would like to recommend IdeasUnlimited LLC as a provider of support services.
Tep Wireless Telecommunication Company – UK
They provide Tep with a high level of staff who are very professional, multilingual in the customer support, technical support, operations, and sales departments. Nick and his team are incredibly professional and work closely with us to provide training and quality assurance for our team.
I believe that IdeasUnlimited is perfectly qualified to deliver this service to any business looking to build, manage, and maintain a high, professional level of staff for their teams.
”Fantastic Freelancer! Larry is both empathetic and technically savvy. A great fit for any company that relies on tech to automate solutions.
Tousled IncSpa and Salon Company – USA
”We’re long-time clients and are delighted with their innovative approach.
Treasure FanEcommerce Company – USA
The support from IdeasUnlimited has been critical in keeping up with customer demands. They've been a stable partner and successfully fulfill requirements. Their creativity and dedication to the work over time makes them a valuable asset.
We’re able to rely heavily on their team and they help us with all of our staffing and growth needs. We are thrilled with the work they’ve done for us.
”Our company has been using the services of IdeasUnlimited for several years and we have had great experience with the company. The service has always been easy – whenever we have needed more customer service agents the response has been very fast with IdeasUnlimited team finding professionals within a few days. Also in other issues their response has been quick and helpful. Being their client for several years has worked well for us.
Messenio OüEcommerce Company - UK
”Thank you for your outstanding support and service over the last 5 years. You've made the whole outsourcing management process very simple and we have had some fantastic contractors employed through yourselves. I look forward to continue using your services to expand our team.
BRK TradingProduct Sourcing Development Company - UK
”The outbound call solution services provided by IdeasUnlimited have been instrumental to the company. Their team is skilled at upselling and creating trust with the consumer. They are able to accomplish more than what is required of them, leading to a successful ongoing relationship. They are fast, responsible, hard working, honest and capable of accomplishing more than what is required. We would definitely recommend IdeasUnlimited to a friend.
Babe CosmeticsCruelty-Free Beauty Brand - USA
”IdeasUnlimited has provided us with excellent content monitoring of our site. Their staff is quick to respond to changes and updates, and their feedback and suggestions are very helpful in improving our system. Setting up our contract was easy, and the rate is very affordable for the quality of work they provide.
Justin TV (Now known as Twitch TV)Online Video and Gaming Company - USA
”I have used IdeasUnlimited for several years for back up administrative support with a virtual assistant. They have gone above and beyond in helping my office complete the necessary deadlines I have put into place. If you need help, you should reach out to IdeaUnlimited for solutions as they provide a wide range of services.
Ty Wilson LawLaw Firm - USA
”We are a property management company in Middle Tennessee. We manage over 500 properties. IdeasUnlimited is our customer service team. They handle incoming rental calls, tenant maintenance requests, newsletters, emails and all aspects of customer service. IdeasUnlimited has been dependable and responsive to my customers’ needs. Their communication skills are excellent and are a cost-effective solution for managing our phones.
Stevens RealtyProperty Management Company - USA
”We have been using IdeasUnlimited since 2014 for all of our multilingual support, customer care call center work and backend support, and I must say that IdeasUnlimited agents have been top of the lot, efficient and productive. They have helped us grow as a company and introduce our products in different regions. They manage all of our European language work needs 24/7.
ConfidentialSports Supplement Company - Europe
Thank you for your great work.
”I've been using IdeasUnlimited for my VA for almost 4 years now, and I can't say enough how great they are. My VA, Mike, is indispensable, detail-oriented, loyal, and just all around amazing. I wouldn't have found some of such quality on my own. Use them and find the best VA you've ever found.
Pocket MacOnline App Company - USA
”A great experience working with IdeasUnlimited. They went beyond simply doing the job by helping with some technical issues. Thank you to Nick and the team!
Storm Surfers and Firelight ProductionProduction House - Australia
”We have used IdeasUnlimited for several years now for operations and administrative work, including appointment setting and online research. Their team has been professional and responsive. They have been a great partner for us as we scale our business, at a competitive market rate.
CloserIQOnline Technology Company - USA
”We partnered with IdeasUnlimited for telemarketing, payroll processing and operational support services, and they were outstanding in their effort. Shahzad (Nick) is the managing director at the company, and he managed the project personally to ensure that they fulfilled their promises. They handled everything really well, especially when it came to managing the payroll system as we had telemarketing agents from all over the globe, and we relied on them to not just pay these agents but also do the administrative work involved in the payment. You can trust IdeasUnlimited since they do their due diligence needed to hire, manage, and pay the workers globally.
ConfidentialFitness & Beauty Company - Europe
”I’m really happy with IdeasUnlimited. To be honest, I was skeptical about going over to the Philippines and outsourcing work but it has been a breeze. The team responds well, they follow all my instructions and more than that, if I have ever had an issue, the management layer has responded to my queries within minutes.
Heads Group LtdEcommerce Company – UK
Still working with them and I don’t plan to go anywhere soon!
”Overall, working with them has been a great experience. I highly recommend their services and plan on continuing to work with them in the future.
GoodsvineEcommerce Company – USA
2010 – 2020 IdeasUnlimited LLC
