IdeasUnlimited has been providing support services to clients all over the globe for the past eight years, having completed over 4000 projects in a multitude of different industries. We provide a variety of services including call center support services, multilingual support services, virtual assistant services, ecommerce and backend support services, and operations support services.

Our unique value proposition includes 24/7/365 support, flexibility and fast ramp-up options, omnichannel support, cost-effective packages, top call center and remote teams, skilled project management, and best-in-class technology and software applications.

IdeasUnlimited - 24 Hours Call Center Services

IdeasUnlimited offers customization, flexibility, top human and technological resources, and 24 hour call center support across all time zones. The IdeasUnlimited brand is upheld by a well-motivated and trained remote workforce and 24 hour call center team, and avoiding unnecessary overhead and administrative costs to fully benefit our clients.

IdeasUnlimited has eight years of experience in providing the following support services across major industries throughout the globe:

Call Center Support Services

Multilingual Support Services

Healthcare Call Center Support Services

Ecommerce & Backend Support Services

Operations Support Services

Virtual Assistant Services

Options

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IdeasUnlimited’s support services cover omnichannel support and come with the freedom to choose a time zone, specific work hours, inbound and outbound call center services, 24 hour call center support, and much more! We can provide you support services from our physical call centers or through our remote team. Depending on your business requirements, you can also opt for a combination of both physical call center services and a remote team.

Physical Call Centers

Our physical call center locations are in the Philippines and Pakistan, with 150 and 25 active seats respectively, where our employees work on site. We are also equipped and registered to open a 25-seat 24 hour call center in the USA. The number of seats can be easily scaled up, depending on your needs.

Remote Workforce

We also have remote workers operating in South Asia, North America, South America, Europe, and the Middle East, who offer specialized services and more flexibility in terms of scalability and the ability to fulfill urgent requirements. IdeasUnlimited can even provide you 24 hour call center support by utilizing our specialized remote workforce.

Combination

You can also opt for a combination of workers from our physical centers and our remote team to allow you the flexibility of scaling up or down the size of your operations based on seasonal fluctuations in your business’ volume.

Our Edge

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Seamless Brand Extension

IdeasUnlimited presents an authentic and consistent extension of your brand image since we work with you to understand your business, products and services, and values.

24/7 Availability

IdeasUnlimited’s 24 hour call center service ensures every opportunity is seized, exponentially increasing the degree of conversion from inquiries to acquisitions.

Omnichannel Support

We manage the omnichannel customer experience to ensure seamless, personalized interactions that translate into greater brand loyalty.

Top Resources

Our specialized personnel undergo rigorous selection and training to deliver the best quality service. Unlike other companies, with IdeasUnlimited you can choose the ‘voice of your company’ that you want your customers to hear!

Variety of Services

Our vast experience with clients from all over the world and divergent industries equips us with the skills and expertise to offer a myriad of services. Call us and we will arrange expert support services for all your needs.

Customization

One size never fits all; call us and we will tailor our services to your exact specifications so you get the most viable solution.

Fast Scalability & Flexibility

Our remote team offers us the unparalleled edge of fast scalability of operations. If you are unsure of your budget or hourly requirements, we have flexible monthly as well as 6 and 12-month contracts.

Business VOIP

We use the best available technology and have partnered with a third-party turnkey business VoIP provider to provide you with enterprise-grade unlimited inbound, outbound VoIP, IVR, voicemail, call recording, call queue, and other features.

CRM

The latest tools and techniques are used at IdeasUnlimited to ensure customer retention and an increased lifetime value of customers, to significantly improve the bottom line.

Project Management

Our experienced 24/7 project managers carry out all the necessary training, coordination, reporting, and skill development to ensure optimal project execution.

Training Facilitation

We carry out initial and ongoing training and ensure skill development on products, industries, and services as per the client’s requirements.

Virtual Monitoring Platform

Our on-site and remote workers are monitored and we share the project data with our clients in the form of screenshots, activity levels, app and URL usage, etc. on our virtual monitoring platform. You can be assured of getting what you pay for!

Quality Assurance Team

At IdeasUnlimited, we carry out regular quality assurance checks of our systems and projects to assure that we maintain the highest standards of quality in all that we deliver.

Cost-Effective Packages

Our services are competitively priced and the cost savings from working with us guaranteed.

Data Security

At IdeasUnlimited we take data protection very seriously, ensuring stringent compliance with European GDPR and PCI Security Standards Council privacy policy.

ABC Scorecard

Our data analytics team prepares a monthly scorecard analyzing the key stats for your business, close competitors, and overall industry. This is in line with our commitment to help transform and grow your business.

What Our Clients Say About Us

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”Ideas Unlimited has continuously provided us with excellent 24/7 call center support services throughout our partnership of over 5 years. They are a key pillar of our organization and are fantastic to work with! We look forward to working together into the future.
Tep Wireless Telecommunication Company – UK

”We are a property management company in Middle Tennessee. We manage over 500 properties. Ideas Unlimited is our customer service team. They handle incoming rental calls, tenant maintenance requests, newsletters, emails and all aspects of customer service. Ideas Unlimited has been dependable and responsive to my customers’ needs. Their communication skills are excellent and are a cost-effective solution for managing our phones.
Stevens RealtyProperty Management Company – USA

”Using the support services of Ideas Unlimited was one of the best choices we have made – I know we are in good hands and that our customers receive a great service.
PerformerSoft Technology Company – USA

”Our company has been using the services of IdeasUnlimited for several years and we have had great experience with the company. The service has always been easy – whenever we have needed more customer service agents the response has been very fast with IdeasUnlimited team finding professionals within a few days. Also in other issues their response has been quick and helpful. Being their client for several years has worked well for us.
Messenio OüEcommerce Company – Europe

”We have been using IdeasUnlimited since 2014 for all of our multilingual support, customer care call center work and backend support, and I must say that IdeasUnlimited agents have been top of the lot, efficient and productive. They have helped us grow as a company and introduce our products in different regions. They manage all of our European language work needs 24/7.
Thank you for your great work!
ConfidentialSports Supplement Company – Europe

”We have used IdeasUnlimited for several years now for operations and administrative work, including appointment setting and online research. Their team has been professional and responsive. They have been a great partner for us as we scale our business, at a competitive market rate.
CloserIQOnline Technology Company

”We partnered with IdeasUnlimited for telemarketing, payroll processing and operational support services, and they were outstanding in their effort. Shahzad (Nick) is the managing director at the company, and he managed the project personally to ensure that they fulfilled their promises. They handled everything really well, especially when it came to managing the payroll system as we had telemarketing agents from all over the globe, and we relied on them to not just pay these agents but also do the administrative work involved in the payment. You can trust IdeasUnlimited since they do their due diligence needed to hire, manage, and pay the workers globally
ConfidentialFitness & Beauty Industry – Europe

”I’m really happy with Ideas Unlimited. To be honest, I was skeptical about going over to the Philippines and outsourcing work but it has been a breeze. The team responds well, they follow all my instructions and more than that, if I have ever had an issue, the management layer has responded to my queries within minutes.
Still working with them and I don’t plan to go anywhere soon!
Heads Group Ltd Ecommerce Company – UK

”A great experience working with Ideas Unlimited. They went beyond simply doing the job by helping with some technical issues. Thank you to Nick and the team!
Storm Surfers and Firelight ProductionsProduction House – Australia

”Really good company to work with. Very organized and very quick to respond. Will definitely work with them again!
Orbit Design WorksIT Company – USA

”Ideas Unlimited has provided us with excellent content monitoring of our site. Their staff is quick to respond to changes and updates, and their feedback and suggestions are very helpful in improving our system. Setting up our contract was easy, and the rate is very affordable for the quality of work they provide.
Justin TV (Now known as Twitch TV) Online Video and Gaming Company

”I’ve been very happy with Ideas Unlimited Virtual Assistant services. The VA has been a hard worker, taking care of business and going the extra mile. You guys did a great job finding the perfect fit!
Dallas MaidsService-Providing Company

”I've been using Ideas Unlimited for my VA for almost 4 years now, and I can't say enough how great they are. My VA, Mike, is indispensable, detail-oriented, loyal, and just all around amazing. I wouldn't have found some of such quality on my own. Use them and find the best VA you've ever found.
Pocket MacOnline App Company – USA

”Fantastic Freelancer! Larry is both empathetic and technically savvy. A great fit for any company that relies on tech to automate solutions.
Tousled IncSpa and Salon Company – USA

”Great work by the IdeasUnlimited Team! They provide the best customer care center in the whole world. Thanks for the help, guys. You're doing excellent work!
Sophia Wright

”Virtual assistants from IdeasUnlimited LLC are very professional and very friendly. Good choice for a businessman like me.
Floyd Cotton

Some of Our Satisfied Clients

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Contact Us

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We are available to answer any queries, provide you with more information, and create the most effective solution to suit your business support requirements.

Call Us

Not sure whether we can help you? Talk to our team and get instant answers

+1-832-706-2506

Get Expert Advice

Schedule an appointment to determine how we can optimize your operations

Email Us

Drop us an email listing your needs and we'll get back to you

sales@ideasunlimitedonline.com

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IdeasUnlimited - 24 Hours Call Center Services

Options

Physical Call Centers

Remote Workforce

Combination

Our Edge

What Our Clients Say About Us

Some of Our Satisfied Clients

Contact Us

Call Us

Get Expert Advice

Email Us

Services

Our Edge

Media

Other