DHI Telecom Group is a leading global IP telecommunications carrier providing cost-effective global services. The organization has been one of the longest standing clients of IdeasUnlimited offering industry leading telecom products such as TravelWifi, and Sapphire.
Using multiple call center facilities, IdeasUnlimited provides DHI Telecom Group technical support as well as bilingual support services. During their visit to the Philippines in Manila Richard, Alex, Hari, and Tim from DHI had the opportunity to train the IdeasUnlimited support team in the usage of DHI products to allow the CSR team, representing travel wifi solutions, to provide high quality customer support.
A training session was hosted with a combined collaboration between the 2 companies. The key focus of this training was to highlight unique technological benefits of the correct usage of DHI’s products. This was carried out with the goal of improving the IdeasUnlimited customer representative team’s knowledge-base in order to offer better customer service.