Technical Virtual Assistant
We’ve supported over a 1000 satisfied clients and can do the same for you. Our technical virtual assistant helps ensure your customers always have someone to rely on for troubleshooting by resolving all their technical issues in an efficient, effective, and professional manner. Stay ahead of the competition and achieve the epitome of customer satisfaction with our technical support services.
Unlock Your Business Potential
Technology shouldn’t be a crux. Our technical assistance support services are designed to help companies take advantage of the latest tools and software. Our aim is to help businesses not only realize their true potential, but achieve more by bolstering productivity where it matters.
Enhance Your Technology Backend
Strengthen infrastructure with reliable integrations, proactive maintenance, and system monitoring to ensure consistent performance and uninterrupted operations.
Modernize Your Products & Services
Upgrade technology stacks, implement new features, and align systems with current standards to stay competitive and meet market demands effectively.
Offload Complexity, Boost Productivity
Delegate complex technical processes to our experts, reduce operational burdens, and streamline workflows to improve overall team productivity and efficiency.
Drive Efficiency with Technology
Adopt optimized solutions, automate repetitive tasks, and refine system performance to cut costs and accelerate output across your organization.
Let's Talk
We Are Ready To Partner
With In Your Business Journey.
Diverse Technical Expertise
Boasting over a decade of in-depth technical experience, our support team has become one of the most versatile in the industry. By serving a large variety of diverse niches, we have become proficient in maintaining a robust technical support system. Regardless of what your product or service may be, integrating with us will allow your customers to have superior support for whenever or whatever they need.
An Outsourced Team So Well Integrated, It Feels In-house
Offload, expand, or augment your existing technical support. IdeasUnlimited is an all-encompassing solutions provider that tailors its services according to your specific requirements. Our US-based managed services are geared towards improving your organization’s technical prowess and customer servicing capabilities.
Harnessing the
Power of Data
We want you to extract the full benefits of our services and maximize output by leveraging our technical expertise and professionalism. That is why IdeasUnlimited’s technical support service evolves with your business. By monitoring metrics, analyzing big data, and preparing productivity reports, we help clients identify key growth opportunities without increasing cost. Through an amalgamation of software and raw experience, our team positions your company for long-term success.
We've Decoded the Science
of Excellent Outsourcing
What Sets
IdeasUnlimited Apart
Broad Service Spectrum
All BPO services under one roof, including call center, virtual assistant, digital marketing, and RCM services.
Hybrid Options
Call center, remote, and hybrid options are available with a proper contingency plan.
Trained Global Workforce
Trained and integrated teams across North America, Asia Pacific, and Africa.
Affordable Without Compromise
High-value outsourcing with competitive pricing models.
15 years of experience
Having served 1000+ clients since 2010. Proven processes, systems, and success stories.
Always On 24/7/365
No downtime, no missed opportunities.
Safe and Secure
An industry-tailored privacy policy with PCI, HIPAA, and GDPR compliance. Plus, Microsoft regulated cloud for data security.
Multilingual Mastery
Support in 8+ languages, tailored for diverse customer bases.
Best-in-Class Tech + Proven Methodologies
Streamlined workflows, real-time analytics, and streamlined SOPs.
Tailored, Flexible Solutions
We scale with your business needs.
The majority of the
providers
Multiple vendors, multiple agreements, different teams, complex management.
Either call center or remote teams without a proper backup plan.
Limited training and/or only regional presence with timezone and cultural limitations.
Hidden costs, rigid pricing, or low-quality output at low cost.
Short-term engagements with inconsistent performance.
Fixed or limited shift coverage without proper infrastructure.
Irregulated on multiple ends and no proper compliance with data security.
Primarily English-focused; limited multilingual support.
Outdated systems and inconsistent processes.
High setup costs, rigid packages with limited customization.
Our Industries
Serving a Wide
Range of Industries
E-commerce
Our support ensures smooth functioning of eCommerce platforms by resolving customer issues and enhancing user experience.
Real Estate
We improve efficiency of your real estate operations by utilizing property management tools and software into your workflow.
Telecom
With our service, you can bolster your network stability, troubleshoot faster and increase overall customer satisfaction.
Finance
Customer confidentiality and data security is at the heart of our technical support services when it comes to serving financial organizations.
Healthcare
For those utilizing digital healthcare tools and systems, we provide all the necessary technical support backing to improve its reliability.
Travel
We help you streamline your booking system, resolve payment issues and maintain your your website for increase revenue and retention.
Featured Blog
How TravelWifi Went Global
TravelWifi is a telecommunication giant that began as a nascent startup in the UK. With assistance from IdeasUnlimited’s technical support team, TravelWifi was able to enhance their customer service which opened the doors for a successful global expansion. An inspiring business success story, TravelWifi’s journey is just one of a thousand examples from the clients we have served.
Benefits with IdeasUnlimited
24/7/365
Our technical support service goes beyond the industry standard by having zero down-time. Our teams, infrastructure, systems, and processes have been designed to remain fully operational regardless of timezone. With multiple service networks spread across the globe, IdeasUnlimited is the perfect business partner to help you keep your operations active all year round.
1
Productivity Monitoring
All IdeasUnlimited services, including technical support, are closely monitored for productivity gaps. Our transparent service policies and monthly monitoring allow our clients to fully inspect our productivity, providing all the information needed to gauge the true value of our services. We aim to provide quality assurance by thoroughly maintaining service quality.
2
Meet Our Technical
Support Representatives
Erika
Ralph
A reliable support service that operates 24/7 and has a fast response time
Available for both inbound and outbound services for your technical support
Scalable and flexible packages to suit your particular business
needs
Complete omnichannel coverage across phone, email, text, live chat and more
GET IN TOUCH
We’re ready to take your business to the next level!
Contact our sales team today for a customized quote.