At IdeasUnlimited, we know how critical it is for your patients to reach you at any time, especially during emergencies. Since their urgent needs are your priority, having consistent support is essential.
24/7 Availability
Offering round-the-clock availability to your patients is crucial, and healthcare call center outsourcing can be the perfect solution. Rather than having patients leave a voicemail and wait for a call back, they’ll be able to speak with a live representative immediately, ensuring they receive the assistance they need during urgent situations.
Whether you need 24/7 support, seasonal help during peak times, after-hours service for a smaller medical practice, or backup support for your in-house team, IdeasUnlimited specializes in medical call center outsourcing. We’ll tailor our services to align with your specific requirements, helping you deliver reliable and efficient patient care at all times.
Healthcare Industry Support Services
The medical industry demands 24/7 responsiveness while maintaining a high standard of quality. With over a decade of award-winning business support expertise, IdeasUnlimited can assist any medical facility with handling client calls, managing schedules, assisting doctors with operational activities, and much more. More importantly, we value confidentiality and client data as much as doctors.
SERVICES WE OFFER
- MEDICAL ADMINISTRATION SUPPORT
- 24/7 CALL CENTER SERVICE
- INSURANCE VERIFICATION
- BILLING & PAYMENT MANAGEMENT
IdeasUnlimited is fully capable of appointment scheduling, communicating with patients, managing referrals, and other operational activities for medical institutions. Our goal is to streamline daily operations to help clients in the medical industry focus on delivering exceptional medical services. Our team is specially trained to work with medical professionals and understands their needs.
Our call centers operate throughout the day and for every time zone. This gives us a unique advantage of being capable of working with all types of medical institutions where being available at a moment’s notice is key. Our trained call center agents are skilled at working with patients, medical suppliers, and doctors in order to maintain thorough communication among all parties.
For insurance providers and medical facilities that collaborate with HMO’s, IdeasUnlimited is capable of providing all manner of insurance verification and processing services. Our staff are well-acquainted with medical insurance practices and the legal requirements in order to carry out insurance services. Whether it’s a solo practitioner or a hospital, IdeasUnlimited is ready and able to become your support provider.
Being proficient in all manner of accounting tools such as Quickbooks, IdeasUnlimited support staff can help you manage your payments and billing. With our finance staff working simultaneously with all our other support agents, we ensure that your transactions are handled punctually and professionally. If you’re looking to improve the speed and accuracy of your medical billing activities, look no further than IdeasUnlimited.
ORGANIZATIONS WE SERVE
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OTHER OFFERINGS
Medical Translation
Claims Management
Prescription Processing
Appointment and Referrals
Emergency Response Answering
Triage Call Center
Virtual Receptionist
Scheduling Management
GET IN TOUCH
We’re ready to take your business to the next level!
Contact our sales team today for a customized quote.
