Last year’s holiday season retail sales in the US alone topped $161 billion and 43% shoppers supported small businesses on Small Business Saturday. With the holiday season coming up, now is the time to plan out a company strategy to ensure you have backup staff handling essential business activities at all times. You don’t have to dread the holiday … Read more
Take advantage of these 5 Ecommerce Trends and help grow and transform your customer base. The last decade witnessed a dramatic shift from physical stores to fewer brick-and-mortar locations or a complete switch to online commerce. Today, this trend shows no signs of abating, with Forbes attributing a 23% year-on-year growth rate to ecommerce. Expanding customer reach … Read more
2019 could be the year that your company has the best customer service ever. Your business relies on good customer service for its success – far more than it used to, in fact. According to IT research company Gartner, 89% of market leaders anticipate that the omnichannel customer experience will be their primary business concern, … Read more
When you delegate tasks to a real estate virtual assistant, your job gets easier. Real estate is a demanding industry. This makes it extremely valuable for realtors like you to stay ahead of the curve. It also explains why running a real estate practice or agency is time-consuming. The introduction of new technologies that support … Read more
To judge a person, one needs to interact. The information extracted from tone, gesture, and body language is a deciding factor for that person. Similarly, customer service is the body language for a successful business. Name any business—there always exists competition to fulfill the demands or needs of the people. To blow your trumpet in … Read more
All great healthcare services start with great communication. More than any other form of service, healthcare relies on trust as a key factor. Without the patient’s trust, healthcare services will struggle to find new patients let alone retain existing ones for a long period of time. The unique nature of the healthcare industry demands a unique form … Read more
