3 Ways Startups Thrive in Uncertain Economy

USA’s mainstreet has always been the bedrock of its robust economy. While major corporations tend to steal the spotlight in business news, SMB’s continue to silently grow, innovate and offer products and services that enterprises capitalize. A healthy startup culture is what gave rise to Silicon Valley which produced some of the most well known … Read more

Building a Better Brand with Customer Service

Communicating with your customers directly is one of the most effective ways a business can improve their brand and global outlook. Marketing efforts can only get you so far. Once a customer makes, or is close to making, a purchase, it is time to put extra effort in satisfying them in order to build a … Read more

Inflation: Strategies for Small & Medium Businesses

One of the inevitable consequences of COVID that many anticipated is the economic damage that would be inflicted on the globe due to supply shock. With an increase of over 8%, Inflation has managed to reach a new peak over the last 4 decades. Aside from homemakers, even small to medium-sized firms face significant challenges. Research … Read more

How TravelWifi Went Global

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Within 10 years, TravelWifi grew from a London-based portable WiFi hotspot to one that provides fast and reliable internet in 100+ countries. Propelling this explosive growth are the twin engines of an exceptional product and 24/7 customer service through IdeasUnlimited. Introduction With coverage in over 100 countries, including many with notoriously bad connectivity like Bolivia … Read more

How to Make Sales During a Pandemic

How to Make Sales During a Pandemic

As the world collectively prays for a speedy recovery from COVID, business must go on. Maintaining quarterly performance and hitting quotas is more difficult than ever, but there is also a great opportunity for all of us to solve new challenges. We won’t bother you with stats and figures showing how the pandemic is wreaking … Read more

Why You Should Hire a Medical Call Center During the COVID-19 Pandemic

Being a healthcare professional is one of the most stressful jobs to have during the COVID-19 pandemic. Even if your healthcare center does not cater to COVID-19 testing or treatment, you likely have several patients whose health you need to monitor closely in radically different conditions than any of us were used to previously. Most … Read more

10 Ways to Optimize Your Delivery Services for COVID-19

COVID-19 has shaken up the whole world and placed a strain on quite a few industries, especially delivery companies. You must be wondering how you can quickly adapt and capitalize on this opportunity. Logistics and operations can be very well managed remotely. You just need good collaboration tools, an up-to-date database, and a skeletal staff … Read more

Why Should You Have Honest Customer Service?

Why do most companies keep customers in the dark until the issue can be resolved? They don’t want to have to tell the customer that there is anything wrong and to acknowledge their mistake. Often, the problem might not even be any mistake but an accident caused by uncontrollable events, but customer service representatives are … Read more

Is COVID-19 Harming Your Business? We Can Help

The coronavirus pandemic has rained trouble down on small businesses from every angle. The business landscape is uncertain, and every sector has had to adapt. Whether business is reduced, or it is temporarily booming, we can help you get through this time. Our secret is leveraging and managing a remote workforce. Chat, Email, and Call … Read more