COVID-19 has shaken up the whole world and placed a strain on quite a few industries, especially delivery companies. You must be wondering how you can quickly adapt and capitalize on this opportunity. Logistics and operations can be very well managed remotely. You just need good collaboration tools, an up-to-date database, and a skeletal staff … Read more
Why do most companies keep customers in the dark until the issue can be resolved? They don’t want to have to tell the customer that there is anything wrong and to acknowledge their mistake. Often, the problem might not even be any mistake but an accident caused by uncontrollable events, but customer service representatives are … Read more
7 stages of the purchase process where you’re driving customers away These days, if you don’t have a website for your business, product, or service, you are losing out on 81% of your potential customer base; who research their purchase online before buying it. Having a website, however, can prove to be a double-edged sword … Read more
Not very long ago, customer services were predicted to get revolutionized leaps and bounds by the end of next decade. The future is already here! A future-oriented customer service center focuses on all key aspects of modern consumer preferences delivered jointly, through groundbreaking interactive technology and optimally skilled call center support teams. Plenty of new … Read more
Originally posted as an answer on Quora for If you have multiple virtual assistants across multiple businesses, how can you be sure that they are not slacking off? Answer by Shakira, Operations Manager – Project and Growth, IdeasUnlimited shakira@osbprovider.com Hiring a virtual assistant to provide administrative support, marketing support, technical support, or any other kind of support services required by … Read more
