Our Edge

Healthcare Call Center


In today’s fast-paced and technology-driven world, all medical organizations and even independent practitioners require an efficient contact center to stay relevant and grow. Invest in a healthcare call center so you can provide your patients with a better experience and better value—becoming a key player in your field.

IdeasUnlimited’s healthcare call center will become an extension of your team, managing your databases, patients, and vendors as well as providing better patient engagement. With our call center support services, you can stay ahead of the curve in the dynamic medical industry. We use premier technology and infrastructure for efficient communication and data management.

IdeasUnlimited’s versatile experience in the medical industry allows us to provide you workers specialized in everything from medical administrative support and US medical billing to operational support. Work with us so you can solely focus on your medical products and/or services.

We also have experienced top-quality US-based healthcare call center agents, so our workers will meet all regulatory requirements—especially HIPAA Compliance—for your projects.

IU Medical Industry Clients


The IdeasUnlimited HIPAA-certified remote workforce is qualified, trained, and well-equipped to deal with these organizations in the Medical Industry:

Medical Clinics & Centers
Independent Practitioners
Medical Companies
Research Organizations
Diagnostic Clinics
Medical Facilities
Specialized Clinics
Home Care Assistance
Dental Clinics
Medical Insurance Providers
Physician Staffing Organizations
Medical Devices Manufacturers
Medical Devices Suppliers
Emergency Care Providers
Database Mgt Companies

IU Healthcare Call Center Services


IdeasUnlimited’s medical support assistant can provide these services:

Medical Billing Services

Medical Coding Services

24/7 Call Center Services

Help Desk / Technical Support

Telemarketing Support

Medical Administrative Support

Medical Receptionist Service

Medical Transcription Service

EMR/EHR Integration Service

Data Entry & Analysis

Patient Management

Appointment Scheduling

Appointment Reminders & Rescheduling

Physician and Facility Referral Services

Post-Discharge Follow-up

Patient Feedback Management

Multilingual Support Services

Medical Translation

Insurance Verifications

Omnichannel Support

Our Promise


High-Quality Interaction

Our healthcare call center agents work to enhance your interactions with your patients, vendors, and medical staff, ensuring satisfaction and increasing retention rates. Our 24 hour call center support ensures your business is never out of touch with its stakeholders.

Software Expertise

At IdeasUnlimited, our agents utilize your preferred EMR/EHR and coding/billing platforms to suit the needs of your business and to create a smooth process of patient management and payment collections.

Management & Monitoring

We continually manage and monitor our projects for quality assurance, consistency, efficiency, and achieving the desired results.

Data Security

All confidential data pertaining to your organization and your patients will always be safeguarded in accordance with the relevant regulatory requirements. We also provide HIPAA-certified workers if needed.

Important Credentials


IdeasUnlimited has HIPAA Certified Agents
DRS Camera Facilities at IdeasUnlimited

Top Human Resource


In eight years of operations, we have streamlined our specially designed and all-inclusive recruitment, onboarding, and training process to ensure optimum skill development, complete reliability, and continued growth of our human capital. Each medical support assistant is handpicked and trained to deliver productivity par excellence.

We have US-based HIPAA-certified agents to ensure regulatory compliance on your medical projects. Work with IdeasUnlimited to get resources best suited to your business requirements.

IdeasUnlimited hires top human resource through an extensive recruitment process, manages them using a three-tier framework, and trains them regurlarly

Some of Our Satisfied Clients


Contact Us


We are available to answer any queries, provide you with more information, and create the most effective solution to suit your business support requirements.

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IdeasUnlimited has HIPAA Certified Agents
IdeasUnlimited is EU GDPR Compliant

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