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Keeping Customers Happy When Call Volumes Spike: The Answering Service Advantage

Every business has a moment when the phones will not stop ringing. It could be the holiday season, tax deadlines, a successful marketing campaign, or an unexpected disruption that leaves everyone scrambling for information. Whatever the trigger, the result is the same: customers waiting, staff under pressure, and the real possibility of opportunities slipping through … Read more

Why Backend Efficiency is the Secret to Exceptional Customer Experience

Everyone talks about customer experience as if it’s magic; the perfect greeting, a friendly email at the right time, or support that feels effortless. Those things matter, but the real impact happens behind the scenes where most people never look. Exceptional customer experience depends on efficient backend operations. Without them, even the best front-end efforts … Read more

IdeasUnlimited’s 2022 Virtual Year-end Event

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Celebrating a Successful Year In February 2023, IdeasUnlimited capped off 2022 at the annual Year-end event that was held virtually. With workers joining in from all over the world, the global team celebrated the successful completion of 12 years as a company. Founded in 2010, IdeasUnlimited began as a support service provider which expanded worldwide over the course … Read more

Building a Better Brand with Customer Service

Communicating with your customers directly is one of the most effective ways a business can improve their brand and global outlook. Marketing efforts can only get you so far. Once a customer makes, or is close to making, a purchase, it is time to put extra effort in satisfying them in order to build a … Read more

Inflation: Strategies for Small & Medium Businesses

One of the inevitable consequences of COVID that many anticipated is the economic damage that would be inflicted on the globe due to supply shock. With an increase of over 8%, Inflation has managed to reach a new peak over the last 4 decades. Aside from homemakers, even small to medium-sized firms face significant challenges. Research … Read more

How TravelWifi Went Global

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Within 10 years, TravelWifi grew from a London-based portable WiFi hotspot to one that provides fast and reliable internet in 100+ countries. Propelling this explosive growth are the twin engines of an exceptional product and 24/7 customer service through IdeasUnlimited. Introduction With coverage in over 100 countries, including many with notoriously bad connectivity like Bolivia … Read more

How to use SEO to be on Top of Google

Whether you’re new to SEO or just looking to refresh your fundemantals, you’re in the right place. Keywords This one’s a no-brainer and something everyone is tired of hearing. So let’s just get it out of the way first; keywords! Here’s a quick summary on keywords. Try to guess what people are typing into Google … Read more