Blogs

5 Easy Tips for Creating a Better Brand Image as a Receptionist

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A good receptionist service constitutes performing a number of administrative support tasks. Administrative support services are the backbone of a successful business; hence, they require a combination of skills for efficient delivery, namely technical, interpersonal, and communication skills. A receptionist typically handles all telecommunication, receives and guides office visitors, manages itineraries and prepares for meeting … Read more

Are You Speaking Your Customer’s Language?

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In this new business era where many terms have become buzzwords and many theories redundant, Customer Services and Inclusivity have become the kings of modern commercial activities. However, language differences pose the biggest barrier to their delivery. The Need for Multilingual and Bilingual Customer Service Customer services have evolved drastically over time and it is now essential to reach … Read more

Better Lives Through Remote Education

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The technology available today has opened up vast avenues, making us more accountable than ever before for an equitable distribution of opportunities. A world where children born to poor families are not automatically condemned to the vicious cycle of poverty. On the contrary, they are given the opportunity to better their circumstances by a more … Read more

Planet Call Center

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Ask you walk through the hubbub of a call center, you will find agents engaged in a variety of activities, working hard in an upbeat atmosphere. There will be agents making and receiving calls, a customer service representative leaning back to consult a colleague on a unique case, and a small group huddled around the … Read more

9 Ways to Prepare Your Business for Employees Going on Holiday Leave

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Annual Leave Optimized

Last year’s holiday season retail sales in the US alone topped $161 billion and 43% shoppers supported small businesses on Small Business Saturday. With the holiday season coming up, now is the time to plan out a company strategy to ensure you have backup staff handling essential business activities at all times. You don’t have to dread the holiday … Read more

Do You Need an Inbound Call Center Solution for Your Business?

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With customer service at the forefront of business competitive differentiation in today’s global marketplace, and 81% of marketers estimated to be competing on the basis of customer experience by 2020, you need to evaluate your customer care center and see whether you need an inbound call center solution. What is an Inbound Call Center Solution? An inbound call is initiated … Read more

The Rise of Online Retail and How Managed Support Services Can Help You Get Ahead of the Curve

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“Online retail is booming and is the next big thing!” Rest assured, this is not an overly-enthusiastic rhetorical claim by some zealous internet purist. Economists and retail analysts agree that online retail has shown steady progress over the last few years and is here to stay. According to Business Insider, worldwide ecommerce sales increased by 15.5% this … Read more

Charity as an Investment in Humanity

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We are all taught and conditioned by society that helping those in need is kind and kindness is rewarded. So, when we want to help the poor, we appease our consciences by giving them charity, shrugging off our responsibility. We never address the root cause of the problem, rather perpetuate the vicious cycle of poverty … Read more

What is a Good and Cheap Call Center?

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There are many firms offering cheap call center services, promising native agents, trained overseas call center support agents, incredibly low rates, and/or guaranteeing results. How can you separate the truth from the empty marketing gimmicks? A good call center is one that has a rigorous recruitment procedure—vetting the best candidates—and then a robust training program to ensure … Read more