What is a Good and Cheap Call Center?

By September 17, 2018Call Center Support
Good Call Center

There are many firms offering call center support services, promising native agents, trained overseas call center support agents, incredibly low rates, and/or guaranteeing results. How can you separate the truth from the empty marketing gimmicks?

good call center is one that has a rigorous recruitment procedurevetting the best candidatesand then a robust training program to ensure the agents are fully conversant with the brand they are representing and skilled at handling customer queries and concerns. Having a three-pronged management systemwith administration, project management, and monitoringassures quality inbound and outbound call center services.

cheap call center focuses on paying the agents better to maintain job satisfaction, which translates to a higher work rate and productivity. It keeps overhead costs at a minimum by removing layers of non-value adding administration and expenditure items.

Most call centers and support service providers charge their clients for their luxurious VIP culture, quarterly trips to Hawaii, overstaffed management, and eye-catching exteriors; look for a call center support provider that does not have these unnecessary expenses.

good and cheap call center will not charge you for setting up, business VOIP, IT Fees, Management Fees, and Contract Change/Cancellation. It will also charge you less per hour since it does not have to cover unnecessary overhead expenses.

IdeasUnlimited Larger Competitors
Set Up Fees None $$$
Overhead Cost $ $$$$
Business VOIP Fees None $$
IT Fees None $$
Management Fees None $$
Contract Change/ Cancellation Fee None $
Hourly Rate/Overall Cost $$ $$$$$$$$$

Contact us at IdeasUnlimited for cost-effective, high-quality call center support to meet all your inbound and outbound communication needs.

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