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Remote Support Services

Virtual Assistant vs Full-Time Employee: Cost & Productivity Comparison in Answering Services

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In today’s business environment, customer communication is a critical driver of success. Whether it’s handling inbound inquiries, managing support requests, or ensuring no call goes unanswered, businesses must maintain consistent and responsive communication channels. The way organizations structure their support teams can significantly impact both cost and productivity. Companies would traditionally rely on full-time, in-house … Read more

Enhancing Customer Service Experience

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Inbound Calling and Customer Experience Inbound call-centers are the best option to handle incoming queries. Using a nice blend of call-centers and remote support agents allows businesses to provide 24/7 support as various people are located in different regions and time zones addressing customers in their locale. How Inbound Calling Works Today Call centers these days also … Read more

Why Does A Business Need Multilingual Customer Support?

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Introduction With nearly 2 billion online shoppers surfing the internet daily, there is a certainty that some of them will attempt to contact customer service. And since over 75% of the world does not speak English, there is also a very high chance that those same customers will be connected with a representative they don’t fully … Read more

What Should Startups Consider When Outsourcing Tech Support?

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Introduction With nearly 2 billion online shoppers surfing the internet daily, there is a certainty that some of them will attempt to contact customer service. And since over 75% of the world does not speak English, there is also a very high chance that those same customers will be connected with a representative they don’t fully … Read more

How do BPO Services Help Overtake Competition?

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Introduction One of the profound effects of COVID has been on the business world. While remote work has become prevalent, another major change has been how companies have competed internationally. Competition is rising at an exponential rate and many have found several ways to stay ahead of the curb. The industries that saw the largest … Read more

What is Needed to Set up a Tech Support?

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Introduction Any IT business will at some point require dedicated tech support. The only question is; how to build one efficiently using the available resources? Whether you are a support service provider or an IT firm looking to service your clients, it is important to have a clear strategy on how you will go about establishing … Read more

What Pain Points do Customers Experience with Live Chat?

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Introduction Customer service continues to be a key factor in the success for most businesses. Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. Customers are the most crucial aspect of any successful business. They’re the ones … Read more

IdeasUnlimited Hosts 2021 Team Building Session

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Houston, Dec 15th: Despite IdeasUnlimited’s workers spanning vast distances around the world, the company still found a way to bring everyone together and cap off 2021 with the first ever IdeasUnlimited Team Building Session. This initiative proved to be a great way to help everyone familiarize themselves with the rest of the IdeasUnlimited staff as … Read more

How to Choose the Right Call Center for your Business

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Customer service continues to be a key factor in the success for most businesses. Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to … Read more

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