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About Us

IdeasUnlimited has been providing support services to clients all over the globe for the past eight years, having completed over 4000 projects in a multitude of different industries. We provide a variety of services including call center support services, multilingual support services, virtual assistant services, ecommerce and backend support services, and operations support services.

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24 Hour Call Center Services

IdeasUnlimited has eight years of experience in providing
these support services:

Call Center Support Services

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Multilingual Support Services

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Ecommerce & Backend Support

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Operations Support Services

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Options

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Call Center

Our physical call center locations are in the Philippines, with 25 and 50 active seats respectively, where our employees work on site. We are also equipped and registered to open 25-seat call centers in both Pakistan and USA. The number of seats can be easily scaled up, depending on your needs.

Remote Workforce

We also have remote employees operating in South Asia, North America, South America, Europe, and the Middle East, who offer specialized services and more flexibility in terms of scalability and the ability to fulfill urgent requirements.

Combinations

You can also opt for a combination of employees in our physical centers and remote workers to allow you the flexibility of scaling up or down the size of your operations based on seasonal fluctuations in your business’ volume.

Our Edge

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Seamless Brand Extension
IdeasUnlimited presents an authentic and consistent extension of your brand image since we work with you to understand your business, products and services, and values.
24/7 Availability
IdeasUnlimited’s 24 hour call center service ensures every opportunity is seized, exponentially increasing the degree of conversion from inquiries to acquisitions.
Omnichannel Support
We manage the omnichannel customer experience to ensure seamless, personalized interactions that translate into greater brand loyalty.
Top Resources
Our specialized personnel undergo rigorous selection and training to deliver the best quality service. Unlike other companies, with IdeasUnlimited you can choose the ‘voice of your company’ that you want your customers to hear!
Variety Of Services
Our vast experience with clients from all over the world and divergent industries equips us with the skills and expertise to offer a myriad of services. Call us and we will arrange expert support services for all your needs.
Customization
One size never fits all; call us and we will tailor our services to your exact specifications so you get the most viable solution.
Fast Scalability & Flexibility
Our remote team offers us the unparalleled edge of fast scalability of operations. If you are unsure of your budget or hourly requirements, we have flexible monthly as well as 6 and 12-month contracts.
Business VOIP
We use the best available technology and  have partnered with a third-party turnkey business VoIP provider to provide you with enterprise-grade unlimited inbound, outbound VoIP, IVR, voicemail, call recording, call queue, and other features.
CRM
The latest tools and techniques are used at IdeasUnlimited to ensure customer retention and an increased lifetime value of customers, to significantly improve the bottom line.
Project Management
Our experienced 24/7 project managers carry out all the necessary training, coordination, reporting, and skill development to ensure optimal project execution.
Training Facilitation
We carry out initial and ongoing training and ensure skill development on products, industries, and services as per the client’s requirements.
Virtual Monitoring Platform
Our on-site and remote workers are monitored and we share the project data with our clients in the form of screenshots, activity levels, app and URL usage, etc. on our virtual monitoring platform. You can be assured of getting what you pay for!
.Cost-Effective Packages
Our services are competitively priced and the cost savings from working with us guaranteed.
Data Security
At IdeasUnlimited we take data protection very seriously, ensuring stringent compliance with European GDPR and PCI Security Standards Council privacy policy.
ABC Scorecard
Our data analytics team prepares a monthly scorecard analyzing the key stats for your business, close competitors, and overall industry. This is in line with our commitment to help transform and grow your business.

What Our Clients Say About Us

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Some of Our Satisfied Clients

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Contact Us

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Call Us

Not sure whether we can help you? Talk to our team and get instant answers

+1-832-706-2506

 

Get Expert Advice

Schedule an appointment to determine how we can optimize your operations

 

Email Us

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Planet Call Center

Planet Call Center

By | Call Center Support, Inbound Call Center Solution, Outbound Call Center Services, Uncategorized | No Comments

Ask you walk through the hubbub of a call center, you will find agents engaged in a variety of activities, working hard in an upbeat atmosphere. There will be agents making and receiving calls, a customer service representative leaning back to consult a colleague on a unique case, and a small group huddled around the coffeemaker discussing hot leads they’ll be chasing this week.

Working in the same environment, with the same KPIs and the same shifts that are diametrically different from typical 9 to 5 office hours, call center agents develop a unique culture—the Planet Call Center.  

Camaraderie

Late night shifts in the dead of winter, seeing the same agents day in and day out, having similar job descriptions, and relying on each other’s knowledge and experience builds camaraderie that usually translates into lasting friendships. Sharing amusing anecdotes about customer interactions during lunch breaks and comparing notes on how to deal with certain cases builds a culture unique to a call center. This is as opposed to any other office environment where every person specializes in his or her area of expertise, with a faint idea of what the others do.

Call Center Culture Builds Camaraderie

Shared Jargon

Call centers have industry-specific terminologies that are widely acceptable and used extensively in everyday interactions. Usage of ubiquitous call center terms like AHOD creates a language of their own, solidifying the feeling of a bubble surrounding the call center. This call center jargon becomes so innate to agents, after using it in a range of circumstances with different customers, that it spills over into their everyday lives. Even when meeting outside, discussions of handling times, newest campaigns, and FCR rates create a coterie of agents quite distinctive from other office colleagues.  

Hard Work and Positive Atmosphere

With an upbeat atmosphere, call center agents work hard for rewards, benefits and bonuses. Depending on the direction of call center traffic, their motivation may be different. A call center operator providing outbound call center services may be primarily driven by competition for greater sales while an agent handling the brand’s inbound call center solution would be focused on solving problems.

Diverse Interactions

Not only is the call center workforce typically very diverse—with people of all genders, ages, educational and financial backgrounds and religions—each customer service representative deals with a range of customers over his or her career. This cultural diversity becomes so familiar and each call center operator has such widened horizons that the outside world seems slightly alien, with a relatively homogenous populace and informal interactions.

Cultural Diversity epitomizes call center communications

Using Second Language

Talking in a professional manner throughout the shift creates the call center bubble. The call center is even more of an isolated planet in areas where customer interactions take place in a second language that is not that predominantly spoken outside the walls of the center. Once agents walk out of the center, readjustment into the outside life takes a minute but then due to their training, they are more equipped to deal with the daily pressures they encounter in life.

Interpersonal Interactions

The comprehensive interpersonal communication training given to a customer service representative changes his or her daily interactions with everyone for the better, engendering empathy and a helpful attitude.

The IdeasUnlimited Experience

At IdeasUnlimited, we have both physical call centers in the Philippines—where agents come in to the center to work—and remote teams handling call center support for other projects. It does not take long for the planet call center effect to come into play in both situations, where agents work hard and support each other, the jargon becomes generic usage, diversity becomes acceptable, and a positive culture is promulgated.

We are proud of promoting a positive, hardworking culture where excellent performance is rewarded, communication skills honed, and the planet call center values upheld, broadening the personal and professional horizons of our agents.