Successful customer retention is a major sign of business health and it is closely related to the growing concept of customer success through a well-established customer care center. It works simultaneously as a marketing strategy while also aligning the company’s vision as part of its strategic goals. Customer retention means you are focused on developing a long-term relationship with the … Read more
Originally posted as an answer on Quora for If you have multiple virtual assistants across multiple businesses, how can you be sure that they are not slacking off? Answer by Shakira, Operations Manager – Project and Growth, IdeasUnlimited shakira@osbprovider.com Hiring a virtual assistant to provide administrative support, marketing support, technical support, or any other kind of support services required by … Read more
“Why should I pay for call center services? How does this benefit me? I struggle as it is!” I’m sure these are all things you are mentioning in a cold sweat. But don’t be alarmed! I have some great news for you: a call center for small business can cut costs for you long term and ease … Read more
IdeasUnlimited is a unique virtual assistant company headquartered in Texas (USA), with multiple call center locations in the Philippines and remote workers all around the world. The business was founded in 2010 and has grown to more than 350 active workers. About IdeasUnlimited The IdeasUnlimited call centers are mostly used for larger projects, where focus is to … Read more
A good receptionist service constitutes performing a number of administrative support tasks. Administrative support services are the backbone of a successful business; hence, they require a combination of skills for efficient delivery, namely technical, interpersonal, and communication skills. A receptionist typically handles all telecommunication, receives and guides office visitors, manages itineraries and prepares for meeting … Read more
Last year’s holiday season retail sales in the US alone topped $161 billion and 43% shoppers supported small businesses on Small Business Saturday. With the holiday season coming up, now is the time to plan out a company strategy to ensure you have backup staff handling essential business activities at all times. You don’t have to dread the holiday … Read more
2019 could be the year that your company has the best customer service ever. Your business relies on good customer service for its success – far more than it used to, in fact. According to IT research company Gartner, 89% of market leaders anticipate that the omnichannel customer experience will be their primary business concern, … Read more
