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Call Center for Small Business Archives - IdeasUnlimited

10 Things to Outsource to a Virtual Assistant

10 Things to Outsource to A Virtual Assistant

By | Business Improvement, Entrepreneurship, Remote Support Services, Virtual Assistant Support | No Comments

These ten tasks could be handed over to a virtual assistant to save you time, money, and energy.

You’ve got a lot of tasks that you need to finish, but you just don’t have the time to do it all yourself. When it comes to running your business, you are probably trying very hard to race ahead of your competitors, increase sales, market your brand, stay on top of your taxes, make your internal processes more efficient—the list of things to do is endless…If you are thinking that the weight is all on your shoulders, think again.

Using a Virtual Assistant can shave hours off your workweek. If you still feel a little hesitant to delegate parts of your business to someone you’ve never met, you are not alone. The idea of hiring a Virtual Assistant can feel strange at first, but what you’ll soon realize is that it’s all about selecting the right tasks for them to handle.

1. Online Research and Data Presentation

Get the help of a VA to conduct any time-consuming internet research and receive the best information on any topic, product, or competitor in a time frame that suits you.

You have an important meeting with a new client and you want to make a smashing impression? A Virtual Assistant can make a stunning PowerPoint presentation as per your specifications so that you can make the most of your time preparing your pitch.

2. Schedule Management

Every entrepreneur needs administrative support. A Virtual PA answers calls and keeps an eye on your schedule. If there are places you need to go and people that you need to call, it’s best if someone reminds you to do it. Sure, you can download some software that does it for you, but procrastination can still keep you stuck. You’ll complete your tasks much faster if you let your Virtual Assistant manage your schedule for you.

3. HR Admin

Training your employees on how to use a new software or service can take up a good chunk of your productive time. Why don’t you leave this job to a Virtual Assistant? She could even train your staff remotely, using Skype, for instance, saving costs. A Virtual Assistant can also take care of payroll processing for you, freeing up your time so you can focus on core business activities.

4. Database Management

As a business owner, you probably have to deal with a plethora of reports that have to be completed on a regular basis, from staff timesheets to expenses or client lists. The natural idea is to let your VA do all this. A Virtual Assistant can import, export, and sort any kind of data while she can also handle spreadsheet design and general maintenance.

5. Multilingual Support

Hire a multilingual virtual assistant to communicate with employees, vendors, and customers in the languages required by your business, to give your business a global reach. A skilled Multilingual Virtual Assistant can also provide multilingual transcription services, administrative support, and technical support.

6. Customer Service Support

A Virtual Assistant can reply to customer queries within a stipulated time period. A business query can be anything from an unsatisfied customer to a potential customer. A VA can help you stay on top of your customer service tasks, creating new business opportunities, resolving and expediting cases, and replying to complaints in a professional manner.

7. Social Media Support

A Virtual Assistant can post on your social media channels on your behalf and market your SEO content, increasing the visibility of your brand, products, and services. A social media VA can help you create a social media strategy, integrating it with the rest of your marketing strategy.

8. Clients and Partners Management

It’s always a good idea to send gift cards to your clients on holidays and anniversaries. These are pretty easy but time-consuming tasks that require a creative effort. You could even get your VA to congratulate a partner or client on a new job or deal.

9. Website Maintenance and Ecommerce

Websites require constant maintenance and updates. A Virtual Assistant can provide technical and backend support and can give you a real hand when it comes to managing your ecommerce site. She can provide ecommerce support services like writing compelling product descriptions, editing lists of products or images, updating prices and online inventory, or processing orders.

10. Blog Ghostwriting

Content marketing is the name of the game today. Your blog will fetch you an incredible amount of traffic, if done correctly. A VA can help you write some quality fresh content for your blog. This is essential to add fuel to your content’s reach and drive direct traffic to your website.

Whichever tasks you decide to outsource to a Virtual Assistant, what is most important is to build trust and help her really understand your business—this will take up some time at the beginning of the relationship but it will pay off going forward. Ready to get your Virtual Assistant? Click here to contact us!

The Secret to Having the Best Customer Service

The Secret to Having the Best Customer Service

By | Business Improvement, Call Center Support | No Comments

To judge a person, one needs to interact. The information extracted from tone, gesture, and body language is a deciding factor for that person. Similarly, customer service is the body language for a successful business. Name any business—there always exists competition to fulfill the demands or needs of the people. To blow your trumpet in the market, excellent customer service is a must. The key to the best customer service is feedback, well-skilled staff, social media, appreciation, loyalty, updates, and a helpline. Let’s walk through each of these key points.

Customer Service Feedback

Feedback is a crucial factor for the growth of the business and improvement of your service. The data gathered from feedback nurtures and shapes the business. It also helps the business gain a strong market share since acting according to the needs of your customers allows you to stay ahead of your competitors.

Online feedback: Most people are attached to their smartphones. Gathering data through this method requires a couple of minutes from a customer. However, a customer may opt-out of answering your boring question. So, get creative and prepare a list of “yes or no” or multiple choice questions. Keep it simple, and never use frictional words like “wrong”, “unsatisfied”, or any other negative words. Voice-authorized feedback is also a great technique.

Offline feedback: This is the oldest approach and a quick way of gathering data. This method involves investing your money and time. In this case, if there is a need for on-spot feedback, this method could be followed.

Well-Skilled Customer Service Staff

A weak labor force is enough to kill a healthy business. Focus on investing in training the customer support staff since it is important to establish a better relationship with the customer beyond a single transaction. Your customer care center staff must be skilled in everything from query resolution to crisis handling to maintain a positive reputation.

Omnichannel Support

A company needs to stay open to all issues on all channels of communication with the customer. That’s why your business should manage the omnichannel customer experience and especially stay active on social media. Highlight all the possible social platforms based on the geographical location, as social platforms differ from region to region.

Appreciation

Appreciation is critical for better growth. Appreciation might point the customer towards reporting a flaw or any hiccup in service. The call center support staff also deserve some appreciation for their valuable contribution. We can divide appreciation into two parts:

Customer appreciation: First, customer appreciation is a key factor in business growth since customers can help gather sensitive data to perfect the business procedures. The customer who spends his/her valuable time in bringing a significant aspect to your attention deserves some sort of reward. Reward the person with a coupon or discount and recognize the contribution on your social platforms. This will gain a lot of attention from the community and could land you more business.

Staff appreciation: Second, servicing a customer is a critical role. A call center operator providing a well-balanced and well-structured service must be appreciated. This not only improves employee morale but also enhances the company’s reputation as an employer.

Loyalty

Customer loyalty makes or breaks a business. Your business must be structured around delivering a consistent, high-quality value proposition with no hidden charges or terms and conditions, especially in marketing promotions. Any short-term gains in revenue from campaigns that customers feel shortchanged them will cause manifold drops in long-term revenue. Instead, you should create loyalty programs, offering rewards and discounts to your loyal customers.

Customer Service Helpline

Invest in a customer service helpline, with chat support, email support, and call center support. If customers can reach you easily and get their grievances resolved efficiently, you can prevent escalation, retain customers, and spread positive word of mouth regarding your business. Call center support can also help answer queries and improve your conversion rates if your inbound call center solution is trained and effective.

Share Updates

A business that wishes to stay ahead of competition evolves with market trends and customer needs. Communicating these service upgrades is as important as the improvements themselves. So do not hesitate to spread the news of exciting new offers to celebrate an occasion or the addition of a new store to the locality. These update can be shared via social media, outbound calls, newsletters, or your website.

Adopt these strategies and see your customer service improve considerably, translating into more loyal evangelical customers.

Why Business Customer Support Services Are so Important

Why Business Customer Support Services Are so Important

By | Business Improvement, Call Center Support | No Comments

There are a number of factors that go into making a business successful. Those running the business have to be organized and goal-oriented. The business itself needs to provide the best products and services to their customers. In this case, we’ll be addressing customer service and how it affects the success, growth, and image of a business.

Attention and Reputation

People can tell a lot about a business from their customer care center. Many businesses tend to suffer because they aren’t as attentive to their customers as they should be. In this day and age, businesses need to go above and beyond to listen to their customers and be helpful. Customers expect business customer support services to respond to emails in a timely fashion, and answer phone calls or return messages as soon as possible. With social media as popular as it is, customers even expect businesses to have a presence there as well.

Businesses that don’t do any of these things tend to become disconnected from their customers. Customers expect attentiveness from businesses, and if they don’t receive it, they often feel slighted or disrespected. Having customers feel this way can have a devastating effect on your business. If customers feel business customer support services are there just for show, they’ll begin to lose confidence in the business entirely.

Customer Trust

These days, customers are more connected to one another than they’ve ever been before. There are numerous online communities that discuss hundreds of different businesses. Customers are able to share their experiences and voice their opinions about a business with the click of a button. If a business routinely has poor customer service, they’ll likely see numerous comments talking about it. This can cause other potential customers to form a negative perception of a business in an instant. With so many negative comments, potential customers will likely be scared away from shopping there.

Having great customer service provides a number of benefits. For starters, it helps build trust between the business and the customer. Customers know that their concerns or questions about the business will be heard loud and clear. When customers trust a business, they’ll be more inclined to continue working with them. So make sure you are not handicapped by this easily remedied aspect of your business and invest in call center support.

6 great websites for starting a business - entrepreneurship

6 Great Websites for Starting a Business

By | Business Improvement, Entrepreneurship | No Comments

For entrepreneurs, the internet is a great resource for learning about starting a business. However, the options for research and resources are vast and varied. It can be a challenge to navigate so many web pages. That’s why we’ve compiled a list of six of our favorite websites for getting a company started.

1. Write Your Business Plan

First thing’s first: Every owner needs to write a business plan. This can be a daunting task for someone who has never done it before. Thankfully, Small Business Administration has a helpful guide that walks you through the process. The examples and tools that SBA offers can make business plan writing so much easier.

2. Angel List

One of the biggest challenges at the front end of starting a business is finding investors. Angel List, a product of Venture Hacks, is a great internet hub that allows entrepreneurs to connect with reliable investors. Plus, this website provides templates for contracts, helping to cut down the cost on legal fees.

3. Kissmetrics

Do you plan on managing your own business website? If so, it’s important to learn about metrics–the measuring of what people are doing on your website. KISSmetrics (KISS as in “keep it super simple”) offers a two-week free trial to help track website metrics in a way that helps you grow and keep users on your site.

4. American Fact Finder

Market research is a valuable part of business that develops in-depth knowledge of who a company is trying to reach. American Fact Finder is a free website that allows users to search U.S. census data and filter by demographics such as age, race, and income. (There are similar websites for other countries out there as well.)

5. Xero

For the accounting side of starting a business, we recommend Xero. This website has a dashboard with recent sales, bills coming due, and bank account balances. It also allows you to track inventory, pay bills, and tackle other tasks. Plus, they have tiered pricing that starts as low as $9.00 a month.

6. Start-up Company Lawyer

Many startups don’t have the money for a full-time lawyer, nor do they have the time to meet with one outside of the company. That’s where Startup Company Lawyers comes in. Business owners can get legal advice through this website because it answers many of the frequently asked questions.

A Bonus Page

Of course, we would love for you to check out our own website, IdeasUnlimited. We are a global support services provider and our call center for small business service can be a valuable resource for folks who are starting a business. Check out our call center support, multilingual support, technical support, virtual assistant support, backend support services, and much more!