Disruption and Reinvention in the Telecommunications Industry

Here is an important question for you: Why do firms run businesses?The most common answer is: To generate profits and achieve a sustainable position in the market. The telecommunication industry has been trying to replicate this capital-intensive industry synergy, but without moving beyond the orthodox consumer models. Therefore, with partial redundancy of voice and texting … Read more

Swedish Customer Service Can Be “Sweet” (Swede!)

Ikea. Delicious meatballs. ABBA. Sweden has provided the world with some legendary gifts. So maybe it is time for the world to give back. We could do this by helping expand business presence in Sweden. IdeasUnlimited wants to take that sunny Swedish disposition and put it on display with our Swedish customer service par excellence. With friendliness … Read more

The Benefits of a Call Center for Small Business

“Why should I pay for call center services? How does this benefit me? I struggle as it is!” I’m sure these are all things you are mentioning in a cold sweat. But don’t be alarmed! I have some great news for you: a call center for small business can cut costs for you long term and ease … Read more

How IU’s US Remote Workers Are Making a Difference in the Workplace

Helpful. Valuable. Friendly remote workers. By the time you finish this article, when you see these adjectives, you will think of IU’s very own Hannah S. She is a fantastic representation of the premier quality found in our US remote team. As the Account Manager/Head Admin (Finance), Hannah ‘adds up’ to what makes IdeasUnlimited such a wonderful place to work … Read more

IdeasUnlimited Has Achieved Another Milestone: Top Customer Support Company Award by Clutch, 2019

Endeavoring to provide the highest quality of service, IdeasUnlimited has achieved commendable success in delivering support services to many companies across the globe. These services have recently been recognized by Clutch in its 2019 Leader Awards. Clutch is a leading platform that provides data-driven analysis, reviews and ratings for B2B buying and hiring. It values the … Read more

God morgen! A New Era of Norwegian Customer Service

When you say the word ‘Norway’ what comes to mind? Is it the fjords? Skiing? Or maybe the glorious Vikings? Whatever stereotype you choose, good Norwegian customer support is likely not in the top ten. IdeasUnlimited is here to help change that. We can help take your companies’ online web presence and sales and elevate … Read more

IdeasUnlimited Review – Virtual Assistant Services

IdeasUnlimited is a unique virtual assistant company headquartered in Texas (USA), with multiple call center locations in the Philippines and remote workers all around the world. The business was founded in 2010 and has grown to more than 350 active workers. About IdeasUnlimited The IdeasUnlimited call centers are mostly used for larger projects, where focus is to … Read more

Planet Call Center

Ask you walk through the hubbub of a call center, you will find agents engaged in a variety of activities, working hard in an upbeat atmosphere. There will be agents making and receiving calls, a customer service representative leaning back to consult a colleague on a unique case, and a small group huddled around the … Read more

9 Ways to Prepare Your Business for Employees Going on Holiday Leave

Annual Leave Optimized

Last year’s holiday season retail sales in the US alone topped $161 billion and 43% shoppers supported small businesses on Small Business Saturday. With the holiday season coming up, now is the time to plan out a company strategy to ensure you have backup staff handling essential business activities at all times. You don’t have to dread the holiday … Read more