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Multilingual Support Services Archives - IdeasUnlimited

Are you speaking your customers' language?

Are You Speaking Your Customer’s Language?

By | Customer Service, Multilingual Customer Service, Multilingual Support, Remote Support Services, Remote Work | No Comments

In this new business era where many terms have become buzzwords and many theories redundant, Customer Services and Inclusivity have become the kings of modern commercial activities. However, language differences pose the biggest barrier to their delivery.

The Need for Multilingual Customer Service

Customer services have evolved drastically over time and it is now essential to reach out to your customers before and after sales in their native languages. It is also very important to make all business communications as stress-free as possible on all channels of interaction with customers. In a nutshell, today your business must be able to communicate effectively in the language preferred by and in ways that are convenient for your customers.

According to Wells Fargo’s International Business Survey of 2017, 81% of US companies expected to expand their international business operations and 70% plan to increase their multilingual engagement. All this global expansion has exponentially increased the importance of multilingual support, making it more of a necessity than a competitive differentiator. It is now the only means of effective global expansion and delivering exceptional customer service.

Importance of multilingual customer service

Today in US alone, 51% people prefer online shopping. To expand globally, simply offering your goods and services to international customers is not enough. You can only garner sales when the buyer understands the specifications of the products and services being offered and that is only possible when these are translated into their native languages. According to a survey by Gallup, 40% buyers do not make a transaction on a website which is not in their own language and 19% people never deal with foreign-language-speaking agents.

In this situation, when 86% contact centers have non-English speaking customers, you must ensure your website and offerings are translated into the customers’ preferred language(s) and customers interact with agents speaking their own language(s). This is the only way to broaden your customer base internationally

How to Get Premium Customer Service

In this global business arena where a buyer from Puerto Rico can order goods from a retailer in New Jersey, customer services should also be universally inclusive, to make your customers feel valued. If your designated customer support representative cannot handle calls, emails, and chats in the major languages required by your business, it is certainly time to rethink your customer service strategy. You must speak your brand to more prospective customers in their preferred language(s).

However, opening your business to the world should not break your bank and we have the perfect solution for you: working with a firm providing Multilingual Call Centre Services.

Work with a multilingual support services provider who can help expand your business in more lucrative markets, create a dynamic online presence, hire a local remote team, and deal with local customers with English and non-English preferences. Going down this route would eliminate your overhead costs of infrastructure, recruitment and human resource management, IT and other requirements of in-house employees.

Not only will this allow you to communicate effectively with your customers in other languages, you will be getting omnichannel support, creating that stress-free communication loop that guarantees a competitive edge. Moreover, a competent services provider can fully comprehend the nature of your business activities and offer customized solutions suitable for your business’ needs. Best of all, such multilingual support offers scalability for seasonal surges and business expansion.

Look for a service provider who can provide you a specialist bilingual or multilingual call center representative for each target region or to cover specific queues or timings. This will enhance your brand image, improve customer loyalty and increase customer retention, broadening your customer base.

Regions and Languages to Focus On

The best new market for American businesses

European and Schengen countries not only have the purchasing power but are interested in purchasing US goods and services. To take advantage of this, get multilingual call center services that cover:

  • Norwegian Customer Service
  • Finnish  Customer Service
  • German Customer Service
  • Swedish Customer Service
  • And any other languages that are important for your business.

Conclusion

Do not wait any further to expand your global footprint and do not deny support to customers who do not speak your native language. Let IdeasUnlimited assist you in expanding your business globally. IU can provide Multilingual Support constituting call center support, administrative support and receptionist services, data and customer management support, operational and backend support, and even ecommerce support, among a plethora of other services. With a fully trained and experienced remote workforce, IU can offer these services across several channels and languages, including but not limited to Norwegian customer service, Finnish customer service, German customer service, and Swedish customer service. IU also offers customization of multilingual support services to fully accommodate your business’ requirements and your customers’ preferences.

Remember, improved support means improved business ventures!

Outsource Writing Tasks – Try Outsourcing These Today for Your Business

Outsource Writing Tasks – Try Outsourcing These Today for Your Business

By | Backend Support Services, Remote Support Services, Transcription, Translation | No Comments

Businesses have a lot of writing tasks. Whether it be transcribing the minutes of the meeting or writing website content, there is quite a lot of writing to be done. Managing a business, regardless of how small it is, is already a huge responsibility. Rather than burdening your employees with the writing tasks, you can outsource writing to other companies that specialize in providing backend support services.

Here are some of the tasks that you can easily outsource.

Transcription

Having a department dedicated to transcription may be very costly. However, if you don’t have one and burden your employees with the task, their productivity will get hampered. This is why outsourcing the task is a good idea. By doing so, you only pay for the service when you use it. It also ensures that you are able to get the job done within time constraints. Also, not to mention that transcription is a hard task. If you don’t have an expert for it, the quality of the output will be affected. However, hiring someone with merely this skillset can be expensive. After all, you don’t always have to transcribe, but you have to pay your full-time employees a consistent pay regardless.

You may need multilingual transcription services for a particular project or as your business expands globally. Hiring an in-house worker for the short-term is inefficient and a multilingual virtual assistant will serve well instead.

Translation

When expanding your business to other countries, the language difference may act as a huge obstacle. If you don’t translate your content into different languages, you miss out on potential new clients. To avoid this issue, you can easily outsource your translation services to a company specializing in providing multilingual support services. You might be tempted to use online translators to do this job. We are here to tell you to not do it. Why? Well, let’s just say that they are not accurate with their translation. If you don’t believe us, translate a paragraph from your mother tongue to another language. Now, translate it back to your mother tongue. The paragraph you will get will be starkly different from the original one.

Website Content Writing

The content of your website is very important. However, it is not just about what the content is but how it is phrased. While you might be an expert in your field, this doesn’t mean that you can relay your thoughts eloquently. Therefore, you might want to outsource writing tasks like your website content writing. Additionally, to ensure that potential customers read the content, you first need to get them to the site. Here, SEO optimization plays a huge role. The chances are you don’t know about the best SEO practices, but there are various companies that do. Outsource the task to them.

Blog Writing

Most businesses now have their own blogs. The purpose of these blogs is to educate customers and establish yourself as an expert in your field, directing organic traffic to your website. As bloggers would tell you, being consistently active on blogs is essential to retaining readers. Since content writing is a tedious and time-consuming process, it is best when outsourced. This guarantees that your readers are satisfied, and you don’t have to worry about pushing weekly quality content.

Consider hiring a qualified backend support provider to take care of these writing tasks so you can focus on transforming and growing your business.

References

http://www.milner.com/company/blog/technology/2013/10/25/the-5-benefits-of-outsourced-transcription-services

https://www.outsource2india.com/translation/articles/outsourcing-translation-services-to-india.asp

https://www.huffingtonpost.com/siva-yenneti/why-outsource-your-websit_b_7310328.html

https://www.blogmutt.com/blog/how-to-outsource-blog-writing-for-businesseshttps://www.contentfac.com/8-signs-outsource-blog-content-writing/