Partnerships That Build Value in Healthcare Transformation

Healthcare

The healthcare industry is busy responding to the growing expectations of their patients. Like other evolving industries, this industry is also facing demands of personalized care, convenience, value add-ons and options. Patients now are actively involved in informed decision-making, owing to the influx of online reviews and ratings and self-payments. Current healthcare consumers research and … Read more

5 Tips for Winning the B2B Sales Marathon

Business people shaking hands together

Sales is tricky and difficult; and when you throw in a whole board of stakeholders and a hefty analysis for ROI, it becomes a lot more complicated, expensive, and strategic on both ends. B2B sales are a marathon of researching, connecting, marketing and selling, and certainly not a sprint. B2B sales involve selling the idea … Read more

What Are Customer Retention Strategies?

Successful customer retention is a major sign of business health and it is closely related to the growing concept of customer success through a well-established customer care center. It works simultaneously as a marketing strategy while also aligning the company’s vision as part of its strategic goals. Customer retention means you are focused on developing a long-term relationship with the … Read more

Tips for Ensuring Your Virtual Assistants Do Not Slack Off

Originally posted as an answer on Quora for If you have multiple virtual assistants across multiple businesses, how can you be sure that they are not slacking off? Answer by Shakira, Operations Manager – Project and Growth, IdeasUnlimited shakira@osbprovider.com Hiring a virtual assistant to provide administrative support, marketing support, technical support, or any other kind of support services required by … Read more

Disruption and Reinvention in the Telecommunications Industry

Here is an important question for you: Why do firms run businesses?The most common answer is: To generate profits and achieve a sustainable position in the market. The telecommunication industry has been trying to replicate this capital-intensive industry synergy, but without moving beyond the orthodox consumer models. Therefore, with partial redundancy of voice and texting … Read more

Swedish Customer Service Can Be “Sweet” (Swede!)

Ikea. Delicious meatballs. ABBA. Sweden has provided the world with some legendary gifts. So maybe it is time for the world to give back. We could do this by helping expand business presence in Sweden. IdeasUnlimited wants to take that sunny Swedish disposition and put it on display with our Swedish customer service par excellence. With friendliness … Read more

The Benefits of a Call Center for Small Business

“Why should I pay for call center services? How does this benefit me? I struggle as it is!” I’m sure these are all things you are mentioning in a cold sweat. But don’t be alarmed! I have some great news for you: a call center for small business can cut costs for you long term and ease … Read more

How IU’s US Remote Workers Are Making a Difference in the Workplace

Helpful. Valuable. Friendly remote workers. By the time you finish this article, when you see these adjectives, you will think of IU’s very own Hannah S. She is a fantastic representation of the premier quality found in our US remote team. As the Account Manager/Head Admin (Finance), Hannah ‘adds up’ to what makes IdeasUnlimited such a wonderful place to work … Read more

IdeasUnlimited Has Achieved Another Milestone: Top Customer Support Company Award by Clutch, 2019

Endeavoring to provide the highest quality of service, IdeasUnlimited has achieved commendable success in delivering support services to many companies across the globe. These services have recently been recognized by Clutch in its 2019 Leader Awards. Clutch is a leading platform that provides data-driven analysis, reviews and ratings for B2B buying and hiring. It values the … Read more