What Pain Points do Customers Experience with Live Chat?

Introduction Customer service continues to be a key factor in the success for most businesses. Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. Customers are the most crucial aspect of any successful business. They’re the ones … Read more

How to Choose the Right Call Center for your Business

Customer service continues to be a key factor in the success for most businesses. Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to … Read more

The Role of Customer Service in an Online Store

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Starting an online store is one of the most accessible forms of business venture. Easy to set up, cost-effective and low on risk. It attracts entrepreneurs and enterprises alike by virtually guaranteeing a certain amount of return on investment. But while creating an online store is simple, retaining it for long-term success is where things … Read more

Why Small Businesses Should Hire a Call Center

5 reason to hire a call center

The most valuable asset any company can have is customer trust. Having a robust customer base composed of long-term clients that openly endorses your business is the key ingredient for a successful company. The best way to gain loyal consumers is by crafting a great customer service experience. In the United States, when a person … Read more

How to Become a Virtual Assistant

The most flexible types of jobs are those which you can do from home. And it’s becoming easier than ever to start your career as a remote worker. While you can find all kinds of jobs online, one position that always seems to remain in high demand is Virtual Assistant. Despite having great job security and … Read more

How to Design an Ecommerce Website While Keeping Cost Low

Starting a retail business or taking your existing shop online begins by building an ecommerce website. There is no shortage of tools available to do this. In fact, there are too many options at your disposal. In this blog, we’ll condense thousands of possible ways to build your online store into just three. Our goal … Read more

A Part of History

Growth The very popular online streaming platform known as Twitch, began in 2007 as Justin.TV to allow anyone to broadcast a video online. The original Justin.tv was a single channel featuring founder Justin Kan, who broadcast his life 24/7. By April 10, 2008, Justin.tv had signed 30,000 broadcasting accounts. On February 10, 2014, Twitch‘s and Justin.tv’s parent company … Read more

Why Remote is the Future

The pandemic has triggered a tectonic shift in the job market. In the US alone, an incredible 42% of workers have switched to remote jobs. Major companies such as Google, Facebook, Shopify and Uber have already announced that they are giving their employees the option to permanently work from home. According to Gartner, 80% of company … Read more

How TravelWifi Went Global

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Within 10 years, TravelWifi grew from a London-based portable WiFi hotspot to one that provides fast and reliable internet in 100+ countries. Propelling this explosive growth are the twin engines of an exceptional product and 24/7 customer service through IdeasUnlimited. Introduction With coverage in over 100 countries, including many with notoriously bad connectivity like Bolivia … Read more

How to use SEO to be on Top of Google

Whether you’re new to SEO or just looking to refresh your fundemantals, you’re in the right place. Keywords This one’s a no-brainer and something everyone is tired of hearing. So let’s just get it out of the way first; keywords! Here’s a quick summary on keywords. Try to guess what people are typing into Google … Read more