In today’s world, where physical borders have become blurred and your business’ customers may hail from any of the world’s 195 countries, focusing on one “world” language like English to cater to your customers can be a costly mistake. In the face of stiff competition, your business will lose non-English-speaking customers if your customer service … Read more
LinkedIn: shahzadyaqoob/Facebook: shahzad.yaqoob.39948Upwork: shahzadyaqoobEmail: shahzad@osbprovider.com Shahzad Yaqoob (aka Nick) is an entrepreneur, a philanthropist, a family man, and a human being with a strong resolve. He is an avid reader, a keen sports fan, and loves to spend time with his kids. He has travelled across the oceans and built a remote career for himself, which no one except his … Read more
Not very long ago, customer services were predicted to get revolutionized leaps and bounds by the end of next decade. The future is already here! A future-oriented customer service center focuses on all key aspects of modern consumer preferences delivered jointly, through groundbreaking interactive technology and optimally skilled call center support teams. Plenty of new … Read more
The healthcare industry is busy responding to the growing expectations of their patients. Like other evolving industries, this industry is also facing demands of personalized care, convenience, value add-ons and options. Patients now are actively involved in informed decision-making, owing to the influx of online reviews and ratings and self-payments. Current healthcare consumers research and … Read more
Successful customer retention is a major sign of business health and it is closely related to the growing concept of customer success through a well-established customer care center. It works simultaneously as a marketing strategy while also aligning the company’s vision as part of its strategic goals. Customer retention means you are focused on developing a long-term relationship with the … Read more
Ikea. Delicious meatballs. ABBA. Sweden has provided the world with some legendary gifts. So maybe it is time for the world to give back. We could do this by helping expand business presence in Sweden. IdeasUnlimited wants to take that sunny Swedish disposition and put it on display with our Swedish customer service par excellence. With friendliness … Read more
Eggs? Over easy. Bread? Rye and toasted. Ready? Order up! You allow customers to curate their dining experience, so why shouldn’t you, the restaurant employer? If you want to look for candidates outside of your little pond, expand your outreach, or have someone deal with the paperwork while you are in the chaos of a … Read more
When you say the word ‘Norway’ what comes to mind? Is it the fjords? Skiing? Or maybe the glorious Vikings? Whatever stereotype you choose, good Norwegian customer support is likely not in the top ten. IdeasUnlimited is here to help change that. We can help take your companies’ online web presence and sales and elevate … Read more
Some Tips to Map Virtual Assistance Requirements and Benefits of a Virtual Assistant for Your Business The owner of a home-based catering service was rude to my friend when contacted for order confirmation and delivery date. As a result, my friend cancelled the order despite an explanatory message from the owner that it happened due … Read more
It is important to understand the product needs of your customer. It is equally important to learn about their spending behaviors and expectations from the customer services. There exists no business today which can get a referral and customers’ trust without providing them a good experience at the hands of the customer service agent. An … Read more
