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Introduction With nearly 2 billion online shoppers surfing the internet daily, there is a certainty that some of them will attempt to contact customer service. And since over 75% of the world does not speak English, there is also a very high chance that those same customers will be connected with a representative they don’t fully … Read more

Introduction One of the profound effects of COVID has been on the business world. While remote work has become prevalent, another major change has been how companies have competed internationally. Competition is rising at an exponential rate and many have found several ways to stay ahead of the curb. The industries that saw the largest … Read more

Introduction Any IT business will at some point require dedicated tech support. The only question is; how to build one efficiently using the available resources? Whether you are a support service provider or an IT firm looking to service your clients, it is important to have a clear strategy on how you will go about establishing … Read more

Introduction Customer service continues to be a key factor in the success for most businesses. Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. Customers are the most crucial aspect of any successful business. They’re the ones … Read more

Customer service continues to be a key factor in the success for most businesses. Handling customer queries on a daily basis is crucial for B2C and even B2B companies that rely on high value clients for their revenue and continued operations. With the assistance of trusted BPO firms, more and more companies are beginning to … Read more

Starting an online store is one of the most accessible forms of business venture. Easy to set up, cost-effective and low on risk. It attracts entrepreneurs and enterprises alike by virtually guaranteeing a certain amount of return on investment. But while creating an online store is simple, retaining it for long-term success is where things … Read more

The most valuable asset any company can have is customer trust. Having a robust customer base composed of long-term clients that openly endorses your business is the key ingredient for a successful company. The best way to gain loyal consumers is by crafting a great customer service experience. In the United States, when a person … Read more

The most flexible types of jobs are those which you can do from home. And it’s becoming easier than ever to start your career as a remote worker. While you can find all kinds of jobs online, one position that always seems to remain in high demand is Virtual Assistant. Despite having great job security and … Read more

Starting a retail business or taking your existing shop online begins by building an ecommerce website. There is no shortage of tools available to do this. In fact, there are too many options at your disposal. In this blog, we’ll condense thousands of possible ways to build your online store into just three. Our goal … Read more