Category

Receptionist Service

Great Resources Served! How IU Services Can Be Used by Restaurants

By | Administrative Support, Backend Support Services, Call Center Support, Customer Service, Ecommerce Support, Multilingual Support, Receptionist Service, Remote Support Services, Technical Support, Virtual Assistant Support | No Comments

Eggs? Over easy. Bread? Rye and toasted. Ready? Order up! We allow customers to curate their dining experience, so why shouldn’t you, the restaurant employer? If you want to look for candidates outside of your little pond, expand your outreach, or have someone deal with the paperwork while you are in the chaos of a busy restaurant, IdeasUnlimited is here to help you.

So how can IU assist you?

We specialize in empowering the “little guys”. IdeasUnlimited does this through ecommerce support, administrative support, and providing call center support for small business. Now, you might be asking yourself, “Aren’t those jobs done far away? How will they help plate the food?” While you are correct that they can’t put the food together, a remote team can have a tremendous beneficial effect on the day to day operations of the restaurant. Culinary work aside, most businesses function under the same skeleton: they all handle admin, manage payroll, handle customer complaints, train their employees, all the while promoting their businesses.

This is where we come in.

Brand Management

Get ready to have the branding and sales assistance you need to take those profit margins to the next level and to stay competitive. It’s not just enough to serve good food: you have to draw the customers in so they can try it in the first place. This means getting the word out and building a reputable local and online presence. Our team can create and post memorable social media posts after doing the research necessary to determine the demographic you want to reach or the niche you are looking to fill. Whether your target base is modernist hipster or upper class fine French diners, IdeasUnlimited is filled with qualified individuals who can conduct the customer survey for your target base and manage your brand by seamlessly blending with your brand image.

Sales Support

We can handle your digital marketing whether you want more in-house diners or a flourishing takeaway and delivery business. We excel at

  • Web and graphic design
  • Organic brand growth
  • Mass email marketing
  • Paid search engine advertising
  • Paid social media advertising

Confused about how a remote team will help you make sales? Find out more here. Our agents are experienced in converting leads to sales, retaining current customers, and designing marketing strategies to expand your customer base. Give us a chance and witness the improvement in your conversion rate.

Customer Support

Your customers can make or break your business, so you need to focus on enhancing customer relationships. The first step is figuring out whether you need an inbound call center solution. Our agents will field all your incoming calls, take orders, make reservations, delicately handle irate customers—improving customer satisfaction and increasing customer lifetime value. Word of mouth is incredibly powerful in your industry, and our agents will ensure that each one of your customers becomes a brand evangelist.

Multilingual Support

One of the premier resources at IU is multilingual support, ensuring that you reach the customers you need, in a way that fosters a trusting patronage. We can do this by providing a receptionist service to field all incoming calls and make reservations. Or even by taking complaints and forwarding them, ensuring seamless customer service in the customers’ native languages. All of this would be done via call center support.

Business Management

Building up a fantastic team is an often-unappreciated asset within the career world. Minimizing as much drama as possible keeps that heat in the kitchen, where it belongs. Let IU take the stress off of your proverbial plate with our premiere services.

Our administrative support gives you the time to focus on the passions of the palate. We can take care of everything from handling schedules to managing all communication channels and taking care of documentation.

IdeasUnlimited’s call center support takes you from managing pantry ingredients, to posting jobs, and training servers to get ready for opening day. While you are plating, we are oiling the machine with flawless oversight of cash flow. IdeasUnlimited also cooks up some creative juices with our much lauded customer-satisfying ecommerce support!

These are some of the day to day business management services we offer:

Administrative Support
Ecommerce Support
Inventory Management
Listing Management
Technical Support
Vendor Management
Payroll Processing
Job Listing Management
Resource Screening and Interviewing
Bookkeeping and Tax Preparation

Contact us and we will show you what we can do for your business. The results will definitely not lead to returned orders: the chef you hire at IU will keep your tastes in mind.

Norwegian Customer Service by IdeasUnlimited

God morgen! A New Era of Norwegian Customer Service

By | Call Center Support, Customer Service, Multilingual Customer Service, Multilingual Support, Receptionist Service, Transcription, Translation, Virtual Assistant Support | No Comments

When you say the word ‘Norway’ what comes to mind? Is it the fjords? Skiing? Or maybe the glorious Vikings? Whatever stereotype you choose, good customer service is likely not in the top ten. IdeasUnlimited is here to help change that. We can help take your companies’ online web presence and sales and elevate them so that you are creating connections while upselling. This allows you the freedom to focus on improving your value offering while we provide exceptional Norwegian customer service.

Apparently, there is national recognition of passivity or inaction in retail. ScienceNordic details a study conducted recently which concluded that “companies are once again paying attention to the importance of how their employees treat customers”.

This research campaign brought to light a tendency to forget upselling and a decrease in securing final sales from 18 to 14 percent. Norwegian salespeople are now much better at greeting customers with that sunny smile and Nordic disposition, but there just has not been that follow through to secure the sales. IdeasUnlimited’s Norwegian customer service representatives can manage phone sales and even online orders to increase your company’s conversion rate. As a company, we have a large pool of native Norwegian speakers. Hence, you will have that cultural continuity while being assured that your hires will be trained to fit your standards. This allows your efforts to be spent best on optimizing your core business competencies.

IdeasUnlimited can also provide you workers to oversee quality assurance or customer satisfaction research for you. This can be vital, as “asking customers how satisfied they are does not always give a true picture of how well employees do their work”, especially when asked directly. Responses are often much more honest when done behind a barrier, so to speak, or anonymously to an individual who can hold accountability. You can only then receive honest feedback as to the tone of the interaction, how empathetic the customer support agent was, and whether customers were offered incentives to stay with your brand. You can know exactly where changes need to be made. It isn’t enough to just meet your sales goals, you need a team who believes an understanding of what it is that drives people is more important to continue progressing to the next level. By visualizing your customers perceptions, you can carve out solutions.

One of the examples that Norway is learning from is Tesla. They are a story of what exactly not to do then taking the time to make corrections. As of 2018, Norwegian Tesla owners reported “ridiculously long wait times and un-returned phone calls as Tesla’s service centers in Norway are overworked and low on parts”. Many customers had to make trips to customer care centers specifically just to find someone to communicate with who could direct them to help. Others were given surprise notifications for repair dates that they had not made. At one point, the lack of communication within their customer service department was so pervasive, that messages were actually being sent to the founder, Elon Musk. Luckily, 2019 has seen several changes in procedures.

Several initiatives like seeing service team sizes doubling by the end of the year were introduced. But what were the actual results? Well, Tesla grew its service team in Norway by 30% this year and added more shifts. Greater coverage meant more claims could be taken in. Customers could finally speak to a human being within a reasonable time.

But IdeasUnlimited knows you can do better than that. That you WANT better than that. This is why we want to set you up with a team that will make this a reality. When you have the right product or service, a perfect ratio of customer service and a unified management, you can do just about anything. So, let us find the right local customer service representatives for you while you strengthen your retail strategies.

Get yourself a secret weapon

How to Get Yourself a Secret Weapon

By | Backend Support Services, Customer Service, Ecommerce Support Services, Receptionist Service, Remote Support Services, Remote Work, Virtual Assistant Support | No Comments

Some Tips to Map Virtual Assistance Requirements and Benefits for Your Business

The owner of a home-based catering service was rude to my friend when contacted for order confirmation and delivery date. As a result, my friend cancelled the order despite an explanatory message from the owner that it happened due to fatigue.

Ecommerce Evolution and Entrepreneurship

How many times have you heard something similar or experienced poor customer service or management while dealing with a small business?

It is becoming quite common as every 1 in 5 small business owners reports burn out. Additionally, one of the major reasons for the closing down of a new start up is that the entrepreneur tries to do everything himself/herself and fails to address customer services and marketing adequately. This results in inefficiencies and setbacks.

The trials of a start-up or growing business

Today, individuals as well as organizations are engaged to and through technology. Remote work is climbing the workspace trends very fast and one of the most popular remote jobs brought in by technology has been Virtual Assistant Support. The nomenclature makes it seem like a high-flying business requirement only as well as costly. But it is very much a technological boon that can aid in several aspects of ecommerce support and backend support for every business.

If you are struggling in your new venture or thinking of a start up, you will find invaluable tips here regarding how to delegate and whom to delegate to achieve long term success and life-work balance while being cost effective.

Scope of Virtual Assistance

In a nutshell, Virtual Assistance covers a broad spectrum of services which provide a business administrative support as well as operational support. These assistants work remotely, providing expertise and specialized skills to your business. You can hire one for:

  • Personal Assistance
  • Planning and Scheduling
  • Social Media and Email Support
  • Accounting and Book Keeping
  • Complete Ecommerce Support
  • Correspondence Management
  • Publishing Services
  • Reports Writing and Presentations
  • Data Analysis and Spreadsheets
  • Research, Marketing, Selling
  • Backend Support
  • Technical Support
  • Reservations and Bookings
  • Administrative Support Services
  • Project Management

The best part is, you can hire a virtual assistant for every imaginable task specific to your industry and language. A well trained and supervised Multilingual Virtual Assistant can give you optimum productivity and broader reach in international markets. Similarly, an experienced and qualified Administrative Virtual Assistant can help you save time and allow you to focus on important matters while taking care of all scheduling, communication with stakeholders, and other administrative tasks.

Benefits of A Virtual Assistant

From Ecommerce Support to Backend Support to Operational Support, a VA can be the secret weapon for a modern business, whether it is a start up or a growing business. The ease of hiring through a dedicated service provider makes it very feasible to hire a separate VA for each project, or conduct seasonal/hourly hiring, whatever suits your business needs. They provide a dedicated service, while you enjoy total control of your time and resources, confidentiality of data, and hassle-free management of a remote team.

  • As 37% of Americans have moved towards telecommuting, and the trend is on rise in the world, the decision to hire a remote worker can introduce you to an amazing and rich talent pool from where you can hire someone for just about any task you wish to be done professionally and in a timely manner.
  • Moreover, these skilled workers cost lesser than an in-house assistant. You are not obliged to pay for transportation costs, trainings, holidays, healthcare, or any other benefits.
  • You get freedom and flexibility with hiring a Virtual Assistant. You can hire them and let them go according to the needs of your business. You can scale their tasks and hours up and down as well.
  • Hiring specialized Virtual Assistants allows to you to get access to a very wide range of skillsets. You can easily get Multilingual Support for your business and even cover different time zones.

Bonus Tip: Remote workers are on average 20% more productive than their counterparts. Contracting a VA through a reliable service provider can ensure trained and supervised staff, which ensures higher productivity.

When to Delegate and What to Delegate

It’s not the 1820s when friends and family would help unconditionally in running your business; you need professional support! Fortunately, it is easier than ever to get it too, but it’s important that you are yourself familiar with your specific needs to select a provider.

  • As mentioned before, new business owners either do not feel they have enough work to hire someone else or they believe they can do everything themselves.
  • Be proactive and hire yourself a virtual assistant for Administrative Support Services when you find yourself doing low value, repetitive tasks, which keep you away from important planning.
  • Similarly, do not over expect from yourself and try to master everything. Instead, hire a specialist for Ecommerce Support and Backend Support for your new business. This will not only save your time and efforts but also keep you relaxed and focused on your key areas.

Bonus Tip: VAs are an expert on the niche they serve. However, no VA comes out of the box for you. A little patience and training about your business can go a long way in establishing the VA as your secret weapon. Or simply contact a support services provider who has a compelling history of successful projects in dealing with global businesses, explain your requirements and then relax!