There are many firms offering cheap call center services, promising native agents, trained overseas call center support agents, incredibly low rates, and/or guaranteeing results. How can you separate the truth from the empty marketing gimmicks?
A good call center is one that has a rigorous recruitment procedure—vetting the best candidates—and then a robust training program to ensure the agents are fully conversant with the brand they are representing and skilled at handling customer queries and concerns. Having a three-pronged management system—with administration, project management, and monitoring—assures quality inbound and outbound call center services.
Cheap call center services focus on paying the agents better to maintain job satisfaction, which translates to a higher work rate and productivity. It keeps overhead costs at a minimum by removing layers of non-value adding administration and expenditure items.
Most call centers and support service providers charge their clients for their luxurious VIP culture, quarterly trips to Hawaii, overstaffed management, and eye-catching exteriors; look for a call center support provider that does not have these unnecessary expenses.
A good and cheap call center will not charge you for setting up, business VOIP, IT Fees, Management Fees, and Contract Change/Cancellation. It will also charge you less per hour since it does not have to cover unnecessary overhead expenses.
|Set Up Fees||None||$$$|
|Business VOIP Fees||None||$$|
|Contract Change/ Cancellation Fee||None||$|
|Hourly Rate/Overall Cost||$$||$$$$$$$$$|
Contact us at IdeasUnlimited for cost-effective, high-quality call center support to meet all your inbound and outbound communication needs. Best of all, we offer relatively cheap call center services.