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The IU Way

IdeasUnlimited Has Achieved Another Milestone: Top Customer Support Company Award by Clutch, 2019

By | Administrative Support, Backend Support Services, Business Improvement, Call Center Support, Ecommerce Support Services, Multilingual Support, Remote Support Services, Remote Work, The IU Way, Virtual Assistant Support | No Comments

Endeavoring to provide the highest quality of service, IdeasUnlimited has achieved commendable success in delivering support services to many companies across the globe. These services have recently been recognized by Clutch in its 2019 Leader Awards.

Clutch is a leading platform that provides data-driven analysis, reviews and ratings for B2B buying and hiring. It values the importance of efficient business services and human resources for a responsive and intuitive organization. Therefore, it uses market research, analytics, and verified user reviews to filter the best service providers in the industry to help clients easily identify the best options for themselves.

With an overall 4.5/5 rating, Clutch has chosen IdeasUnlimited amongst more than 470  competitive IT and business services firms as a Business Leader in several categories:

Medical Billing

Customer Support

Inbound Appointment Setting

HR Recruiting

Benefits Consulting

HR Outsourcing

We are proud to mention that we have achieved this Business Leader Award based on reviews from our esteemed clients, industry knowledge and experience, client satisfaction, and our ability to perform a range of support services par excellence. IdeasUnlimited has been a reliable partner to its clients for customized and focused support services across the clock.

Not only this, we received another positive manifestation on Clutch’s sister website, The Manifest. It has mentioned IdeasUnlimited as the best HR Outsourcing Company in Houston on the basis of our wide range of services, projects, and client reviews.

2019 has been a remarkable year so far and IdeasUnlimited’s team is grateful.

We cannot wait to work harder and serve global businesses in an even better manner!

IdeasUnlimited Review – Virtual Assistant Services

By | Call Center Support, The IU Way, Virtual Assistant Support | No Comments

IdeasUnlimited is a unique virtual assistant company headquartered in Texas (USA), with multiple call center locations in the Philippines and remote workers all around the world.

The business was founded in 2010 and has grown to more than 350 active workers.

About IdeasUnlimited

The IdeasUnlimited call centers are mostly used for larger projects, where focus is to provide trained workers managed through their proven process, resulting in high productivity and success rate on the projects.

The IdeasUnlimited remote workforce teams are experienced in taking care of multilingual as well as more complex projects like research, product management, ecommerce management, operations management and so on.

The company prides itself on delivering customized support solutions, 24/7 connectivity through all time zones, professional/trained staff, a proven management process and integrity in their commitment.

In the US, the business is run by founder Shahzad Yaqoob (aka Nick), who I had a chance to catch up with some time ago. He explained that they target primarily North American and European clients and are currently serving a lot of customers in all the major industries including telecommunications, medical and healthcare, real estate, technology, retail and construction, among others.

His team uses various digital technologies to provide the promised services in a productive and efficient manner. Nick cited integrity, productivity, security and confidentiality as strong selling points of the IdeasUnlimited service.

Services

IdeasUnlimited is successfully proving its mettle in the following service areas:

    1. Call Center Support
    2. Virtual Assistant Support
    3. Multilingual Support
    4. Healthcare Call Center Support
    5. Ecommerce Support
    6. Backend Support
    7. Operational Support

 

Their call center staff can handle inbound as well as outbound customer interactions on your behalf; and work round the clock (even during holidays) as necessary.

IdeasUnlimited provides omnichannel support, covering all avenues of communication with your stakeholders.

Their virtual assistants can provide varied support services such as administrative support, omnichannel customer support, receptionist service, ecommerce support, backend support, and multilingual support and/or take care of your ongoing business process tasks through technical support and operational support services.

Contact IdeasUnlimited with your business requirements and they will find you virtual assistants that suit your needs.

Plans and Pricing

If you’ve been digging around the IdeasUnlimited site looking for pricing information, don’t worry; it’s just not there. However, I was able to chat with Nick to get the inside scoop.

IdeasUnlimited’s rates are around 41% less than those charged by larger call centers. Philippines-based workers are available at a flat hourly rate and they ask that you hire for a minimum of 20 hours per week.

He explained that most customers start with one dedicated VA at 20-40 hours per week.

They have a variety of different pricing packages available for clients looking for 24/7 services, fixed rates, pay per inquiry-based services and discounts on large/multiple hire projects.

IdeasUnlimited also helps clients source and manage VAs in the US and Europe, with reasonable rates depending on the skills required.

Client Feedback

IdeasUnlimited has created a reputation for reliable, high-quality and very responsive virtual assistant services with minimal downtime. Their three-tier management and stringent recruitment procedure has clients sticking with them for many years and referring IdeasUnlimited to their friends and family members.

IdeasUnlimited works actively on Upwork, where they have generated quite a bit of business and largely positive feedback ratings.

Your Turn

Have you worked with IdeasUnlimited? If so, please share a quick review of your experience and help others with their search.

This blog post has been re-published by kind permission of Nick Loper – View the original post here. 

To find out more about Nick Loper, visit his website.

Careers on the Spectrum: All Abilities Welcome at IdeasUnlimited

By | Employee Management, Inclusive Workforce, The IU Way | No Comments

For as long as I can remember, I was ‘different’: from my family, my friend group, from even my small Christian college campus. ‘Different’ was not always bad though. My mom called me unique, but I grew up with the belief that unique just meant to be funny or a great writer. I had a small group of close friends and I put my brains to good use on the Speech Team as a debater. But with all of those strengths, I found myself frustrated at my inability to succeed at math, the difficulty I faced in learning how to drive, or how initiating friendships was a struggle. I came into adulthood accepting these flaws, yet I still wanted answers. After a visit with a health

professional, what were stereotypical behaviors that girls are raised to believe they are not going to excel in turned out to be something else: Non-Verbal Learning Disorder, a spectrum disorder.

I am an individual with high functioning autism.

It took time to accept the label, but it didn’t change who I was. It just led to an awareness of my deficits and how to work on them, which has become a gift. Many non-diagnosed individuals struggle with their own setbacks but lack the impetus to fix them. That peek into who I am deep down has saved me from personal pain but has also been an asset in the workplace since it objectively sets boundaries and highlights the areas where I really shine. Marcie Ciampri, an autism expert, has argued that companies “should look into bringing on an autistic as a community manager (or similar job title), to serve as an autism expert during company-wide meetings, managerial sessions, and/or monthly newsletters” (ERE Media, 2018).

IdeasUnlimited has empowered me to take my experiences and develop full-fledged company-wide projects aimed at recruiting individuals with other mental and developmental health concerns. I have been able to lend immediate diversity within my work environment and dramatically alter the conversation since “hiring a neurodiverse workforce involves not just understanding commonly known aspects about autism but knowing the possible reasons behind the facts” (ERE Media). My methods may be misunderstood, but they are also innovative. Within IdeasUnlimited, I have developed a sense of purpose without having to sacrifice who I am.

IdeasUnlimited is a progressive company that is not only having a conversation on mental health, but we are living it through actions. By educating our staff on disabilities and placing a priority on recruiting individuals with disabilities, we are following HR Management best practices and investing in the global community. I have personally seen an investment in my own life as I have been tasked with the responsibility to lead over numerous projects. Many autistic individuals get pigeonholed as the ‘techie’ in the workplace, but “they are as unique in their skills and aptitudes as any other human being” (ERE Media). I love administrative-type duties, and to utilize my creative writing skills and I get to do that every day. I get paid to play, and not everyone is blessed to say that. We work hard every day at IdeasUnlimited to create an inclusive, adaptive environment where our expectations/values are clear so that any candidate could jump right in.