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Virtual Assistant Support Archives - IdeasUnlimited

IdeasUnlimited's Multilingual Transcription Services

IU’s Multilingual Transcription Services

By | Call Center for Small Business, Call Center Support, Customer Service, Multilingual Customer Service, Multilingual Support, Transcription, Translation, Virtual Assistant Support | One Comment

IdeasUnlimited prides itself on the quality of its professional and completely confidential translation and multilingual transcription services. Projects pass through a rigorous 3-stage process, with full accountability at each stage.

Multilingual Transcription Services Offered

IdeasUnlimited provides the following multilingual transcription services:

The Types of Multilingual Transcription Services Offered at IU

Confidentiality is treated very seriously at IdeasUnlimited. Your documents, recordings etc. will only be seen by the necessary personnel and otherwise kept strictly under wraps. Our contract will be fully transparent in your favor, including a confidentiality clause. Additionally, we are compliant to the latest PCI codes.

We have consistently produced high quality transcripts with on-time delivery, which are the two most significant contributors towards our satisfied return customers. Hence, most of our current projects are long-term contracts with companies.

We can transcribe minutes of meetings or videos and serve as the go-between translator/ transcriber for mediating client-customer interactions in cases where both parties speak different languages. We can translate and transcribe market research, podcasts, sermons, conferences and interviews etc. related to academic, business, medical, insurance, legal, retail, and many other fields. We are also able to subtitle or caption documentaries and TV programs of any nature.

The Transcription Process

At IdeasUnlimited, we have a clearly delineated transcription process that constitutes these 3 broad steps:

1. Transcription/Translation

The material goes to the transcriber/ translator, who carefully listens to it multiple times before transcribing/ translating it. At this stage, any change in speakers will be noted and time stamps will be recorded as well.

2. Verification

The same transcriber goes over his/her result and performs context-specific checks for accuracy, observations of speaker’s tone and any background events which might have a significant bearing on the subject. Any noise or static will be deciphered as much as possible. The final file will conform to client requirements.

3. Feedback & Submission

The final file(s) is sent to the client. We get their feedback, incorporate it by editing the output file, and submit the new version to them.

IdeasUnlimited's Bilingual and Multilingual Transcription Process

We provide the following secondary services free of cost:

I. Note in change of speaker

II. Note in background events and information

III. Time stamps

Supported file formats include .mp3, .mp4, .wav, .mkv, .avi, .wpv etc. You can upload your file online and send it to us via drive links or file-sharing websites.  The final transcript or translated file will be in the format of your choosing e.g. .docx, .srt, .pdf etc.

We do not use any automated machines for translation/transcription. Instead, we employ professionals who are able to distinguish tones and nuances. They interpret the words to best portray the desired meaning in ambiguous cases, bringing a human aspect to the job that machines and software applications cannot accomplish. Using our translation and multilingual transcription services would ensure an output that is closest in meaning to the source file.

Our multilingual transcription services fall into these 3 categories:

Types of Multilingual Transcription at IdeasUnlimited

Each type will have different charges, due to the different number of languages involved. You can request a free quote by contacting us today. Our Business Development Manager will go over all your requirements, understand the scope and complexity of the task, and then give you a quote and estimated timeline for delivery as well. You will find our prices affordable and comparable to market rates.

Essential Skills of a Customer Service Representative

Essential Skills of a Customer Service Representative

By | Call Center for Small Business, Call Center Support, Customer Service, Inbound Call Center Solution, Outbound Call Center Services, Virtual Assistant Support | No Comments

A skilled customer service representative is the single most important asset of a growing business. Since 71% of customers are lost due to poor customer service, you can build a loyal customer base only if your customer service center is optimized. More importantly, existing customers spend 33% more than new ones, so your priority should be retaining your current customers and increasing their lifetime value. Hence, the most cost-effective way of increasing profits is focusing on these customers through good customer service, rather than intensifying sales efforts. A whopping 80% of your future profits will come from a mere 20% of your existing customers.

Decrease your Customer Churn Rate to increase profitability

The customer service representative is the face of the company—the first point of contact that establishes your brand image. To avoid customer service fiascos in this day and age of social media, when public opinion holds a great deal of weight in determining a company’s reputation, make sure that each customer service representative at your company has some essential skills. We have collated the 10 most important ones here for you that you should look for when hiring your customer service center team.

Essential Qualities

Each customer service representative must possess these skills to be able to effectively build customer loyalty, reduce attrition, and enhance the brand image.

1. Empathy

Empathy in customer interactions can make a marked difference in customer retention rates, since 68% of customers leave when they perceive a business as indifferent to them. A good customer service representative empathizes with customers, trying to understand their problem and resolve it as quickly as possible. Being apologetic for any inconvenience caused and treating the customer in a friendly manner are cornerstones of excellent customer service.

Walk in the customer’s shoes to understand their problem(s).

2. Patience

Stay patient to truly understand what the customer wants.

Customers usually get in touch with a customer service representative when they are confused about or frustrated with the product or service. Patiently hearing out the customer helps de-escalate the situation and improve understanding of the actual issue—improving the chances that it will be resolved expediently.

3. Clear Communication

Your customer service representative should have a strong command over the language and use simple, jargon-free sentences that a layperson can understand. Moreover, the call center operator should make sure to relay all the important information, leaving nothing to doubt. This entails a balancing act between reassuring the customer and promising only what you can deliver.

Make sure that you communicate in a clear and concise manner, using layperson terms.

Strong internal communication between departments, established SOPs, good organization of information into CRMs, and timely management of ticketing systems are all crucial. An experienced 24 hour call center would take all this hassle off your hands.

4. Sufficient Knowledge Base

Know the product or service better than the customer using it

A good customer service representative has a strong grasp over the ins and outs of the products and services being offered, billing procedures, refund policies, and basic troubleshooting steps. This is the only way the customer service representative will be able to answer customer questions accurately. Having an agent passionate about your service is the best possible sales technique since they would in turn convince customers to purchase your good or service.

5. Problem-Solving Initiative

Finding a viable solution for each customer query, to ensure higher chances of resolution on first contact— a higher FCR (First Contact Resolution rate)—is an essential quality in any customer service representative. He or she should know all about your value offering and be intelligent and dedicated enough to find a solution. Additionally, the customer service representative should have enough initiative to resolve as many queries as possible himself/herself, without escalating it to upper management levels.

Take the initiative to solve problems before escalating them.

6. Strong Organizational Skills

Need for good organizational skills in customer service.

Your customer service representative should update databases on time, find relevant information for each customer quickly, and ensure that the rest of the team is aware of the progress of that customer case (by creating notes on the CRM). Work with someone who has handled a range of backend databases, CRMs, and ticketing systems, so you don’t need to start from scratch to establish your customer service center.

7. Strong Listening Ability

The customer service representative should be a very good listener—attentive to the customer’s complaint and able to read between the lines. There should be no audio distortion on the call, so the VoIP should be up to par.

This entails not only listening to the customer’s complaint or question but rather understanding the root causes. Staying attentive to and reporting underlying common issues will help improve the overall omnichannel customer experience. For instance, if customers keep calling for assistance with tracking their orders, the tracking system has not been correctly and sufficiently highlighted on your website.

Only a good listener can unearth the root causes of issues and resolve them.

8. Using Positive Language

Use positive language to communicate with customers.

The language your customer service representative uses in communication has a very strong impact on your customers, especially via non-voice support channels, since connotations may skew negative. For instance, if you are unable to deliver a package on the expected date due to logistical issues, there is a negative way of updating the customer as well as a positive way.

Negative: We are unable to deliver the package tomorrow since you placed the order too late today.

Positive: The packages for delivery tomorrow have already been dispatched today. I will mark your parcel for express delivery and make sure you can get it early morning the day after tomorrow.

Both responses are correct but the second one uses positive language, which will certainly keep the customer happy.

9. Flexibility and Omnichannel Support

Today customers look for instant gratification for all their issues. Your customer service representative should be able to handle omnichannel support inquiries, sometimes at the same time, to deliver holistic customer service to each customer. More than that, he or she should be able to make connections, come up with creative solutions, and switch between support channels to understand each customer’s history with the company. Only then can the customer support be accurate and helpful for the customer.

Need for flexibility and omnichannel support in customer service.

10. Expert Time Management:

Manage time well to provide timely and accurate customer support.

An omnichannel customer service representative needs to handle several support channels at the same time. Handling all incoming queries in a timely fashion is only possible with discipline and expert time management skills. The customer service representative should also be able to prioritize tasks and support channels, handling each inquiry efficiently and give sufficient attention to each. For instance, a call is more urgent than an email and a troubleshooting chat must be answered before one inquiring about the services you offer.

These are a few of the most important qualities that you need in each customer service representative. Concerned about how you can find such a paragon? Hire an experienced agency to handle your customer service center so you get free of the hassle of recruiting and training each customer service representative. They will already be experienced in handling similar projects, so there will be a much shorter learning curve.

Have we missed any important qualities? Feel free to let us know by commenting down below.

Partnerships That Build Value in Healthcare Transformation

By | Administrative Support, Call Center for Small Business, Customer Service, Employee Management, Healthcare Call Center Support, IdeasUnlimited US Remote Workers, Medical Virtual Assistant, Remote Support Services, Remote Work, The IU Way, Time Management, Virtual Assistant Support | No Comments

The healthcare industry is busy responding to the growing expectations of their patients. Like other evolving industries, this industry is also facing demands of personalized care, convenience, value add-ons and options. Patients now are actively involved in informed decision-making, owing to the influx of online reviews and ratings and self-payments.

Current healthcare consumers research and look for a provider that can consistently provide them a good experience. The significant decrease in funding, rising self-payments, copayments and deductibles, have resulted in a greater demand for finding healthcare options at competitive rates.

Resultantly, healthcare providers are working to create better relations with the patients based on trust and reliability. Studies have shown that long-term patient relations uplift revenue and are directly affected by improved and coordinated care delivered by engaged workers.

Patient Experience

From the point that an individual starts looking for a healthcare service to the time care is delivered, everything constitutes the patient experience. On the basis of this patients decide whether they have been satisfied with the facility or physician’s practice or not.

Positive patient experience is an important goal in itself. Every interaction with the healthcare system adds to the patient experience. This includes their health plans, insurance policy, treatment from doctors, nurses and general hospital staff, laboratories and other healthcare facilities.

Healthcare processes and outcomes such as clinical diagnosis and outcomes, medical advice, and safety practices are the obvious factors that structure a patient’s experience with any health provider. However, another very important set of factors is often neglected during medical services delivery: Communication and Administrative Support Services. Patients expect a service that is not only available but also respectful, convenient, and compliant with their preferences and special needs.

IU Healthcare Call Center Support - Important Stats

Many CAHPS studies have shown significant results that link

  • good communication
  • timely appointments and follow ups
  • easy access to information, and
  • immediate response from the providers

to positive patient experience. Therefore, it is mandatory to look at each aspect of delivery and association between patients and healthcare providers. In order to improve and deliver overall care services to engender positive patient experiences, non-medical staff also has to be trained and motivated to deliver effective support services to the healthcare seeker.

Employee Engagement and Quality of Patient Experience

Quality patient experience and employee engagement are two positive forces that reinforce each other. Among other macro benefits, this cycle also benefits the facility with lower employee turnover, greater patient and employee satisfaction, improved medical processes and systems, and certainly, an improved bottom-line.

Research has shown that employee engagement motivates and develops the current workforce to perform better. All healthcare staff, be it administrative support, general support services, nurses or physicians, needs to be empathetic, professional and efficient. Engagement of employees—at all tiers—influences them to do their best and provide medical care in the most personal and effective manner. In short, employee engagement is an important goal that leads to the achievement of another goal: Quality Patient Experience.

If a patient rates your facility 5 stars for the great care experience they received, then it’s a win-win for all. Researches have shown that organizations with engaged employees report a lower mortality rate around the world. Similarly, the incidence of medical errors also reduces, which is the third largest reason of deaths in US today, after cancer and heart diseases.

Evaluation of a complete healthcare quality picture shows substantial proof that many aspects of non-medical tasks and services are also key determinants of a quality patient experience. When a care seeker reaches out to any healthcare facility, they expect immediate response and effective solutions. Quality interaction with the administrative support team and hospital reception, as first contact points, are as significant as the medical procedures for a positive patient and family experience.

Stress-Free Work Environment

It is not only doctors and nurses who work under pressure in a medical facility, non-medical staff that renders support services is equally taking the physical and mental toll of the work pressure.

Here it is important to understand that employee engagement is a long-term process that can yield customer-focused, profit-generating benefits in the longer run. Thus, it is not a human resources initiative that can be implemented every year or so. In fact, it is a cultural change—strategically embedded motivators that influence the employee’s performance, patient-focus, safety measures, accomplishments, and continuous improvement throughout the year.

One of the main determinants of employee engagement is a stress-free work environment that helps the employee work hard, in an efficient and timely fashion. Such an environment filters unnecessary delays and miscommunications. It fosters cordial coworker relations, teamwork, employee development, and quality patient care. Resultantly, a healthcare facility needs to invest in tools, resources, and trainings that would generate such a conducive environment.

Support staff like receptionists and other administrative support workers, accounts service providers, customer service staff, and technical support staff knit the work pattern and culture in a healthcare organization. Their duties are as vital as those of the medical staff. Their support and coordination for carrying out medical processes and delivering positive patient and family experiences is invaluable.

Patients and families are not very satisfied or cooperative when:

  • they are not immediately connected to the right medical staff,
  • when their inquiries are not answered satisfactorily, or
  • they face problems in clearing payments.

Online and telephone inquiries, data entry and coordination, insurance claims, appointment scheduling, follow ups and feedback, are some of the repetitive, routine tasks that take up a major chunk of your support services employees’ energy and time. These tasks seem very basic but are most crucial in improving patient satisfaction. During busy hours it becomes difficult for administrative support teams to catch up and coordinate with medical staff and patients simultaneously. Similarly, insurance claims, ERM and feedback calls exact a considerable toll on hospital resources and manpower.  With multiple insurance plans, multilingual and multiethnic patient groups, it is not easy to multitask and deliver care process timely. Running on tight budgets with several safety and coordination concerns, support services at a healthcare provider need to be most organized, relaxed, and efficient.

You must free up the time and resources for your healthcare administrative support workforce so that they don’t feel trapped or overwhelmed. It is more important to let them focus on core care activities and their specializations. A support services employee who is not overburdened or burned-out will feel more engaged and will endeavor to give personalized advice, directions, and full attention to each case.

What are you waiting for? Make the changes to your set up today so that you are not left behind as the healthcare industry evolves. Overwhelmed? Contact an expert healthcare call center support provider to get a customized solution for your business.

Swedish customer support from home at IdeasUnlimited

Swedish Customer Service Can Be “Sweet” (Swede!)

By | Call Center Support, Customer Service, Multilingual Customer Service, Multilingual Support, Remote Support Services, Swedish Customer Service | No Comments

Ikea. Delicious meatballs. ABBA. Sweden has provided the world with some legendary gifts. So maybe it is time for the world to give back. We could do this by helping expand business presence in Sweden. IdeasUnlimited wants to take that sunny Swedish disposition and put it on display with our Swedish customer service par excellence. With friendliness and multilingual support skills, our Swedish customer support from home can take your customer services to the next level. And IdeasUnlimited is the vehicle to connect the Swedish talent to the world, with our superior support services and remote workforce management.

How easy is it to expand into Sweden to do business?

Simple enough “that it now ranks number one on the Forbes’ annual list of the Best Countries for Business. Compare that to economic powerhouse the US, which is in 23rd place”.  Sweden also boasts a high employment rate as well as having relative gender equality in its workforce. The labor market is not suffering from decline or chaos, so it is stable footing for any new business to increase its global presence. New satellite sites or franchises can be established, or an expat could potentially move to Sweden and open an entirely unique business model. There is a lot of room for flexibility here. And best of all, you don’t need to do everything on your own. You can work with experienced support services providers to get assistance with everything from operational support to Swedish customer service and other multilingual support.

So what makes the Swedes an exceptional group of people?

They are highly skilled and educated. Sweden publicly invests in its education, so there is no reason to not go and become as highly trained (academically or practically) as possible. The Nordic European lifestyle is highly supportive of literary advancement, which has built some of the greatest graduate programs in the world.

The close proximity of the Nordic/Baltic countries creates an atmosphere where individuals are introduced to a variety of languages at a young age. Many members of the workforce travel between multiple countries during the course of their projects or engage with representatives from other countries. The service industry in Sweden only highlights this diversity. ContactCenterWorld, a call center focused website, states: “Sweden is the largest labor pool in Scandinavia with multilingual Nordic capacity – Swedish, Finnish, Norwegian, and Danish. In the service agencies, 45 percent use the Scandinavian languages daily”. So not only are the Swedish a large portion of the service industry as a whole, but they also have the language skills to cover a variety of markets. They can switch between languages to reach multiple countries as opposed to being capable of only fulfilling one country’s needs. At IdeasUnlimited, our Swedish customer support from home is provided by agents well-versed in several Nordic languages who can provide multilingual support for sales, customer relationship management, vendor management, administrative work, and much more. So start with Swedish customer service and with the same agents, expand to nearby markets with no additional overhead costs.

Even with its growth, Sweden is a small nation that does require outside companies to bolster its revenue and support economic structuring. Trying to find native Swedish customer support from home for your local business? Contact IdeasUnlimited for handpicked candidates, relieving you of the hassle of advertising, shortlisting, and running background checks on your Swedish workers.

 

With the latest call center programs, virtual assistance, and 8-year experience, the options at IdeasUnlimited are endless! Contact us today to see how our Swedish customer support from home service and multilingual call center services can benefit your business.

IU's Remote Workers | Remote Team

How IU’s US Remote Workers Are Making a Difference in the Workplace

By | Administrative Support, Business Improvement, Call Center Support, IdeasUnlimited US Remote Workers, Remote Support Services, Virtual Assistant Support | 14 Comments
Hannah - IdeasUnlimited US Worker

Helpful. Valuable. Friendly remote workers. By the time you finish this article, when you see these adjectives, you will think of IU’s very own Hannah S. She is a fantastic representation of the premier quality found in our US remote team. As the Account Manager/Head Admin (Finance), Hannah ‘adds up’ to what makes IdeasUnlimited such a wonderful place to work for and she really is what defines IU’s differences from the competition.

I was grateful to be able to interview Hannah, and get a refreshing take on just what makes IU’s US remote workers such a transformative force: both for our clients and in our workers’ lives.

Just from our initial interaction, it was easy to see why there was a rush to hire her. In her words: “I found IU through Indeed.com and was almost immediately contacted for an interview!” Her friendly demeanor drew me in. I could tell that she was someone you would want on your team. I asked her what she believed truly makes her stand out, what she thinks makes her a continual asset in both the company, and as an example for why clients should reach for our US remote workers.

She says: “I am very dependable and thorough. I make sure my work is top-quality.” Her résumé must have delivered on her promise since every management and employee testimonial agreed with that assessment.

I asked Hannah to take the readers through her day. No two days are the exact same, but there is a thread of consistency with what her job description entails, and how that manifests:

“Every day is a bit different for me, and several projects pass through my hands. On a typical day, I will check my emails first and create a checklist of tasks that need to be completed either throughout the day or during the week. I follow the list as closely as possible, but of course, several other tasks and mini projects will arise throughout the day. I will get as many tasks done as possible before logging out for the day. On occasion a task/project may be ongoing for several weeks or even months.”

Hannah is able meet our goals of providing business support services globally by keeping the machine oiled, so to speak. Her awareness of finance and project funding serves as a gatekeeper for how much progress can be forged ahead. Projects can be on the micro or macro level, but they all shape a client/company’s vision for the near future. Her strategic action for tackling her day as efficiently as possible is a prominent quality that I’ve seen through multiple IU remote workers, as it is an organizational priority and theme we hold in great esteem. Being a self-starter and having an ability to gauge value are clearly a personal purpose for her, as she “focuses all her energy throughout the day on the tasks placed before me and prioritize urgent requests. I go out of my way daily by pushing personal events to the side to focus on only working. Many times, I work into the evening on pressing projects”. Hannah gets things done: fast and right the first time!

Her quality contributions have certainly not gone unnoticed by our clients. At IU, we all work hard as a team to help each other get the most out of our respective positions and to minimize obstacles that could create stress. One of the ways we do this (that I love) is by practicing great communication. Our US financial maven agrees by sharing that: “I love that, no matter what, I am always able to get in contact with Nick or the company admin. Communication is important in any job and with IU communication is very easy and open!”

It can be very easy for remote programs to let communication fall to the wayside, and to have their remote workers become lonely islands unto themselves. But at IdeasUnlimited, our clients have a continual point of contact to get their needs met—our project management department. Our remote workforce optimization strategy entails three-tier management so not only will you be covered in terms of project management and administration, we take care of monitoring too.

We also want to highlight and commend our remote workers for their exceptional jobs. So again, thank you Hannah for your wonderful work as part of our team!

And to potential clients: what are you waiting for? Go ahead and hire your Hannah today!

Norwegian Customer Support by IdeasUnlimited

God morgen! A New Era of Norwegian Customer Service

By | Call Center Support, Customer Service, Multilingual Customer Service, Multilingual Support, Receptionist Service, Transcription, Translation, Virtual Assistant Support | No Comments

When you say the word ‘Norway’ what comes to mind? Is it the fjords? Skiing? Or maybe the glorious Vikings? Whatever stereotype you choose, good Norwegian customer support is likely not in the top ten. IdeasUnlimited is here to help change that. We can help take your companies’ online web presence and sales and elevate them so that you are creating connections while upselling. This allows you the freedom to focus on improving your value offering while we provide exceptional Norwegian customer service.

Apparently, there is national recognition of passivity or inaction in retail. ScienceNordic details a study conducted recently which concluded that “companies are once again paying attention to the importance of how their employees treat customers”.

This research campaign brought to light a tendency to forget upselling and a decrease in securing final sales from 18 to 14 percent. Norwegian salespeople are now much better at greeting customers with that sunny smile and Nordic disposition, but there just has not been that follow through to secure the sales. IdeasUnlimited’s Norwegian customer service representatives can manage phone sales and even online orders to increase your company’s conversion rate. As a company, we have a large pool of native Norwegian speakers. Hence, you will have that cultural continuity with our Norwegian customer support while being assured that your hires will be trained to fit your standards. This allows your efforts to be spent best on optimizing your core business competencies.

IdeasUnlimited’s Norwegian customer support service can also provide you workers to oversee quality assurance or customer satisfaction research for you. This can be vital, as “asking customers how satisfied they are does not always give a true picture of how well employees do their work”, especially when asked directly. Responses are often much more honest when done behind a barrier, so to speak, or anonymously to an individual who can hold accountability. You can only then receive honest feedback as to the tone of the interaction, how empathetic the customer service representative was, and whether customers were offered incentives to stay with your brand. You can know exactly where changes need to be made. It isn’t enough to just meet your sales goals, you need a team who believes an understanding of what it is that drives people is more important to continue progressing to the next level. By visualizing your customers perceptions, you can carve out solutions.

One of the examples that Norway is learning from is Tesla. They are a story of what exactly not to do then taking the time to make corrections. As of 2018, Norwegian Tesla owners reported “ridiculously long wait times and un-returned phone calls as Tesla’s service centers in Norway are overworked and low on parts”. Many customers had to make trips to customer care centers specifically just to find someone to communicate with who could direct them to help. Others were given surprise notifications for repair dates that they had not made. At one point, the lack of communication within their customer service department was so pervasive that messages were actually being sent to the founder, Elon Musk. Luckily, 2019 has seen several changes in procedures.

Several initiatives like seeing service team sizes doubling by the end of the year were introduced. But what were the actual results? Well, Tesla grew its service team in Norway by 30% this year and added more shifts. Greater coverage meant more claims could be taken in. Customers could finally speak to a human being within a reasonable time.

But IdeasUnlimited knows you can do better than that. That you WANT better than that. This is why we want to set you up with a Norwegian customer support team that will make this a reality. When you have the right product or service, a perfect ratio of customer service and a unified management, you can do just about anything. So, let us find the right local customer service representatives for you while you strengthen your retail strategies.

IdeasUnlimited Review – Virtual Assistant Services

By | Call Center Support, The IU Way, Virtual Assistant Support | No Comments

IdeasUnlimited is a unique virtual assistant company headquartered in Texas (USA), with multiple call center locations in the Philippines and remote workers all around the world.

The business was founded in 2010 and has grown to more than 350 active workers.

About IdeasUnlimited

The IdeasUnlimited call centers are mostly used for larger projects, where focus is to provide trained workers managed through their proven process, resulting in high productivity and success rate on the projects.

The IdeasUnlimited remote workforce teams are experienced in taking care of multilingual as well as more complex projects like research, product management, ecommerce management, operations management and so on.

The company prides itself on delivering customized support solutions, 24/7 connectivity through all time zones, professional/trained staff, a proven management process and integrity in their commitment.

In the US, the business is run by founder Shahzad Yaqoob (aka Nick), who I had a chance to catch up with some time ago. He explained that they target primarily North American and European clients and are currently serving a lot of customers in all the major industries including telecommunications, medical and healthcare, real estate, technology, retail and construction, among others.

His team uses various digital technologies to provide the promised services in a productive and efficient manner. Nick cited integrity, productivity, security and confidentiality as strong selling points of the IdeasUnlimited service.

Services

IdeasUnlimited is successfully proving its mettle in the following service areas:

    1. Call Center Support
    2. Virtual Assistant Support
    3. Multilingual Support
    4. Healthcare Call Center Support
    5. Ecommerce Support
    6. Backend Support
    7. Operational Support

 

Their call center staff can handle inbound as well as outbound customer interactions on your behalf; and work round the clock (even during holidays) as necessary.

IdeasUnlimited provides omnichannel support, covering all avenues of communication with your stakeholders.

Their virtual assistants can provide varied support services such as administrative support, omnichannel customer support, receptionist service, ecommerce support, backend support, and multilingual support and/or take care of your ongoing business process tasks through technical support and operational support services.

Contact IdeasUnlimited with your business requirements and they will find you virtual assistants that suit your needs.

Plans and Pricing

If you’ve been digging around the IdeasUnlimited site looking for pricing information, don’t worry; it’s just not there. However, I was able to chat with Nick to get the inside scoop.

IdeasUnlimited’s rates are around 41% less than those charged by larger call centers. Philippines-based workers are available at a flat hourly rate and they ask that you hire for a minimum of 20 hours per week.

He explained that most customers start with one dedicated VA at 20-40 hours per week.

They have a variety of different pricing packages available for clients looking for 24/7 services, fixed rates, pay per inquiry-based services and discounts on large/multiple hire projects.

IdeasUnlimited also helps clients source and manage VAs in the US and Europe, with reasonable rates depending on the skills required.

Client Feedback

IdeasUnlimited has created a reputation for reliable, high-quality and very responsive virtual assistant services with minimal downtime. Their three-tier management and stringent recruitment procedure has clients sticking with them for many years and referring IdeasUnlimited to their friends and family members.

IdeasUnlimited works actively on Upwork, where they have generated quite a bit of business and largely positive feedback ratings.

Your Turn

Have you worked with IdeasUnlimited? If so, please share a quick review of your experience and help others with their search.

This blog post has been re-published by kind permission of Nick Loper – View the original post here. 

To find out more about Nick Loper, visit his website.

Why You Need a Medical Remote Team

Why You Need a Medical Remote Team

By | Call Center Support, Customer Service, Medical Virtual Assistant, Multilingual Support, Virtual Assistant Support | No Comments

A medical virtual assistant could be valuable for doctors, dentists, therapists, and a wide variety of other health professionals.

As a medical professional, you need to set time aside to not only look after your patients but also yourself. You need breaks from the hectic schedules and the hundreds of patients you have to treat or help. Without assistance, many medical practitioners end up overworking themselves. However, this does not have to be the case. These days agencies can help professionals (doctors, healthcare professionals etc.) by offering them the aid of a medical virtual assistant or a medical call center operator. Here are a few reasons why you should go for one of these options:

Administrative Support

A clinic or hospital only runs smoothly when its administrative tasks are taken care of by the staff. Such tasks range from medical coding to organizing shifts and coordinating between nurses and doctors. All of these can be handled by a medical virtual assistant. A medical call center operator, on the other hand, can manage referrals, communicate with patients, field calls, and make appointments in busy business hours. Working with a remote team like this will free you up from such duties, leaving you to see to the patients’ welfare.

Invoicing Support

A medical remote team can help you manage medical billing and payments, following up on invoices, and making sure payments are made on time.

24/7/365 Coverage

Working with medical support service providers would enable you to provide 24 hour healthcare call center support, so there are no delays in communicating emergencies to providers, 24/7/365. This will also expand your business scope considerably since you will be available after hours too.

Handling Medical Transcription & Translation

Get professionally formatted reports created from audio recordings by a remote team specialized in medical support to free up your time for value-adding activities. You can also opt for multilingual transcription services to cater to a diverse board of directors, medical professionals, or patients. A multilingual virtual assistant would allow you to communicate with colleagues from different countries and specialists all over the globe. Similarly, a multilingual call center operator would allow you to communicate effectively with patients from diverse backgrounds and all points of the globe.

Cost Efficiency

Medical practitioners, like all other professionals, must pay attention to budgeting as they diagnose and treat patients. One way to decrease your payroll burden is to utilize the services of a medical virtual assistant since that way you do not need to incur any overhead costs or HR admin expenses. You will also save the cost of training a new hire when you opt for a trained medical remote worker instead.

Increased Job Satisfaction

There is no better feeling than going home to the realization that you made a difference in someone’s life or saved someone. Having a medical virtual assistant will free you up to pursue your career and other passions. Therefore, getting a medical virtual assistant should ultimately increase your job satisfaction.

Having a medical virtual assistant or call center operator has financial as well as health benefits for you. Get the ball rolling today and see what a difference it makes in your life!

5 Ways a Virtual Assistant Can Help You Make Sales

5 Ways a Virtual Assistant Can Help You Make Sales

By | Business Improvement, Customer Service, Marketing Virtual Assistant, Multilingual Support, Social Media, Virtual Assistant Support | 2 Comments

If you want to make sales, then you need a sales virtual assistant to bring these five key factors to your business.

Managing a business may prove to be a daunting task. There are many tasks to handle and countless problems to solve at the same time. You, as a business owner, may initially have the time to handle those issues yourself. But you will eventually have to delegate and divide the work to achieve better results. For this purpose, it is always best to hire a sales virtual assistant.

1. Make Sales from Anywhere

A sales virtual assistant usually works from home. Therefore, you can hire one at a lower cost than that incurred when hiring a full-time office-based employee. You will not have to spend extra money on unnecessary office space either and can pay the virtual assistant at an hourly rate. It also reduces HR-related issues. Most sales virtual assistants who offer their services via platforms such as Upwork (previously oDesk) are quite experienced at their job. They are fast learners who are able to adapt to virtual work environments very quickly. Hence, you will not have to spend extensive amounts of time on expensive training sessions. Besides these obvious advantages, there are also several ways in which a sales virtual assistant can help boost your sales figures.

2. Make Sales with Good Customer Service

Firstly, they can assist you in customer and sales support. You can assign them the task of providing outbound call center services. This way, you will save a lot of time which you can choose to spend on other more important things. Similarly, they can also provide administrative and operational support. If you let a virtual assistant manage company emails, for example, they can highlight the more important leads for you to handle personally. Inbound call center support is also assigned to virtual assistants nowadays since it can easily be conducted remotely.

3. Make Sales in Your Market

Since calls, chats, and emails do not require physical presence, they can be easily conducted from whichever location your virtual assistant is based in. It is better to hire VAs from the region where your sales operations are based. This is because they can understand the local buyers better, such as their language or culture. If a customer feels more comfortable and welcome, they will be more likely to return. A multilingual virtual assistant can help you deal with clients in their own languages, creating brand loyalty and increasing customer lifetime value.

4. Make Sales with Good Research

A sales virtual assistant can also be incredibly helpful in conducting research. Research is a time-consuming process, and a great amount of time is usually spent in vain when digging through hordes of data. Virtual assistants can come in handy here if you are looking to save time. They can further assist you in the process of lead research and generation and data mining. These are an important part of a sales campaign. If the data becomes too extensive at any point, you can hire more than one temporary virtual assistant as well.

5. Make Sales with Social Media

Since virtual assistants are well-versed in all things internet, they can also help you build an impressive online presence for your business. Social media marketing campaigns, for example, would be easy to run with an internet-savvy sales virtual assistant onboard.

Hire competent, trained, and efficient virtual assistants through IdeasUnlimited, a company with over 8 years of experience of providing support services. As soon as you have hired your sales virtual assistant, you will be ready to launch a sales-boosting campaign for your business.

Technical Support Services at IdeasUnlimited

Technical Support: How It Can Improve Your Business

By | Backend Support Services, Remote Support Services, Technical Support | No Comments

Most IT companies heavily rely on the satisfaction of customers and ensuring this requires that the employees are properly trained from time to time. This can become a cumbersome process and if not done right, can not only become frustrating for the company but also for its clients. Those businesses that lack the budget, expertise, and staff to provide fast technical support to customers can work with a support services provider to deliver these services efficiently and effectively.

There are many benefits of having a strong technical support infrastructure, allowing businesses top focus on their core competencies instead of these backend and operational support issues.

1. Boosts Growth and Productivity

Without a technical support team, the other employees often have to multitask and handle their own responsibilities as well as talk to customers. This wastes a lot of time and reduces productivity. Having people dedicated to this task can let the employees run other aspects of the operations and this allows the business to grow.

2. Improves Customer Experiences

If customers feel like they can depend on the technical support service to help solve their problem, then the company is headed in the right direction. Even helping out clients with their trivial problems can form a positive image in their mind. This helps the business appear professional and dependable. A good impression in the customer’s mind will help retain them and recommend your products or services to others as well.

3. Reduces Chances of Refunds

Refunds greatly affect the profits of a company. Businesses in the IT sector often have customers who are not tech-savvy and need help using the product. With a proactive technical support team, such customers can be guided through the procedure, increasing the chances of them becoming regular users of the product or service. If the technical support is up to the mark, a frustrated customer can be turned into a satisfied one.

4. Builds the Company's Reputation

A satisfied customer is more likely to leave a positive review of your business. With the advent of social media, the reputation of a company has become more important. It is now easy to leave a review or rating for a certain product or service online. These comments are read by many people and that is why favorable reviews will help reel in more customers. The lack of technical support will only result in negative reviews and a bad reputation.

5. Solves Technical Issues Within the Company

Technical support also applies to issues faced within the business. A well-trained technical support staff can help run the company and prevent major hang-ups inside the office. The support team is always on call to help when glitches or errors appear. There is no longer a need to call outside the company for help.

Technical support plays an important role in all businesses but it requires a lot of personnel, software, and hardware resources. A much more budget-friendly option is to work with a company providing such support services like IdeasUnlimited. Our professional team can provide software, hardware, and server support through a multitude of platforms.